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Great opportunity to join a global aerospace supplier as the Order Management Supervisor, overseeing the customer order process and leading a dynamic team focused on operational excellence. This is a newly created position due to growth and expansion of NA operations.
Job Responsibility:
Supervise end-to-end sales order management: entry, tracking, fulfillment, and issue resolution.
Lead and support a team of 2-3 individuals
Develop and enforce customer service policies and address complex inquiries or complaints.
Track KPIs, report on performance, and implement continuous improvements.
Expedite urgent orders and ensure on-time delivery for customers.
Oversee warehouse functions, including product receiving and shipping.
Communicate effectively with colleagues, management, and clients.
Requirements:
5+ years of experience with order management in a similar setting- manufacturing, distribution, aerospace, etc.