Order Management Specialist Job at Dansons (Columbus)

Job Description

The Order Management Specialist is tasked with managing and executing sales orders from both customers and consumers. The role demands meticulous coordination across various platforms, including SAP, EWM, Magento, EDI, custom-built systems, and manual processes, with a particular focus on maintaining precise SAP QTC data accuracy. On a daily basis, the specialist is dedicated to ensuring exceptional satisfaction among customers and stakeholders throughout the sales order management journey.

Job Responsibility

Process and execute sales orders received from various channels such as retail, direct-to-consumer, eCommerce, and wholesale efficiently and accurately
Utilize multiple platforms including SAP, EWM, Magento, EDI, and custom-built systems, along with manual processes, to manage and coordinate order processing activities
Ensure the precision of SAP QTC (Quote-to-Cash) data, verifying that all order details are correct and up to date to facilitate smooth order fulfillment
Address customer inquiries, resolve issues, and provide updates in a timely manner to maintain high levels of satisfaction throughout the sales order process through invoicing
Execute Advanced Available to Promise tools to access material availability and fill orders
Work closely with inventory, logistics/Traffic, finance, and planning departments to ensure orders are processed, fulfilled, and delivered on time
Generate reports on order processing metrics, analyze performance data, and identify trends to improve the efficiency and effectiveness of the order management system
Proactively identify and solve problems related to order processing, including payment discrepancies, inventory issues, and shipping delays
Adhere to company policies, legal standards, and quality assurance guidelines in all order management activities
Continually assess and refine order management processes and practices to enhance efficiency, accuracy, and customer satisfaction
Maintain effective communication with all stakeholders, including customers, team members, and external partners, to ensure transparency and alignment throughout the order fulfillment process
Provide guidance and support to other team members, especially regarding the use of order management systems and handling complex issues
Keep abreast of industry trends, new technologies, and best practices in order management to drive innovation and improvement within the company
Other duties as deemed necessary

Requirements

Bachelor’s degree in supply chain management or a related field
Minimum five (5) years of progressive experience of order management/order entry experience supporting mid to large size customers, preferably within a consumer products company
Strong understanding of Order Lifecycle and Order Management principles
Comprehensive EDI knowledge in consumer products industry
Knowledge of shipment routing
High degree of proficiency using PC & database analytical tools
Organizational skills and the ability to maintain information in a logical and well-thought-out manner
Strong sense of urgency
Ability to effectively develop professional and positive relationships with internal and external customer contacts
Ability to identify risk and opportunities through analysis
Ability to be detail oriented
Ability to maintain regular and predictable attendance
Ability to work in a constant state of alertness

Nice to have

APICS certification a plus
Bilingual in French preferred

Dansons - All Job Offers

Select Country

Order Management Specialist

Job Description

Job Responsibility

Requirements

Nice to have

Looking for more opportunities?

Order Management Specialist

Order Management Specialist

Order Management Specialist

Order Management Specialist

Order Management Specialist

Order Management Specialist

Order Management Specialist

Order Management Specialist

Order Management Specialist

Our AI answers in your language