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VAST Data is looking for a Order Management Specialist to join our growing team! This is a great opportunity to be part of the fast-growing infrastructure company in history. In just a few short years, we’ve shaken up the industry by challenging traditional architecture models and introduced a revolutionary set of storage possibilities through our Universal Storage platform. Our success has been built through incredible leadership and motivated employees who want to leverage their skills & experiences to make a real impact. This is an opportunity to be a key player at a pivotal time in our company’s growth. Come join the disruption, make your mark, and be a part of the amazing team introducing the new era of data storage! We are seeking a Order Management Specialist to support and execute our end-to-end global order fulfillment process. This role is focused on the tactical processing of orders, managing backlog accuracy, and ensuring timely license fulfillment in coordination with Sales, Finance, and Contract Manufacturers. The ideal candidate is highly detail-oriented, thrives in fast-paced environments, and can independently manage complex order scenarios while maintaining clear communication across stakeholders.
Job Responsibility:
Manage the daily order backlog by incorporating new orders and updates from Sales, Supply Chain, and VARs
Review and validate sales quotes, POs and site surveys for accuracy and alignment
Process sales orders and ensure timely invoicing through Finance
Maintain clear and timely communication with stakeholders on order status and fulfillment progress
Monitor the license backlog closely and collaborate with Sales to align on install timelines, ensuring timely license activation and supporting accurate revenue recognition
Build strong working relationships with Sales, Finance, Operations, and the Contract Manufacturer to resolve issues and deliver a seamless customer experience
Communicate order status, priority changes, and blockers to stakeholders with clarity and urgency
Ensure customer-requested ship dates are met and production aligns with contractual terms
Perform weekly audit reports to ensure data accuracy of backlog
Provide monthly reporting on order quality, processing timeliness, and backlog trends
Identify process gaps and lead initiatives to improve operational efficiency and accuracy
Communicate daily priorities and escalate risks or issues impacting order throughput
Participate in cross-functional projects that improve systems, scale order processing, or impact revenue operations
Contribute to process automation, tool enhancement, and operational documentation
Requirements:
4 years+ of experience in order fulfillment
Exceptional attention to detail with strong organizational and analytical skills
Process-oriented mindset
Customer service and sales-centric approach
Proficient/advanced in GSheet/Excel (pivots, charts, xlookup)
Strong oral and written communication skills
Ability to identify problems and offer solutions
Desire to innovate and contribute fresh ideas to improve operational processes and positively impact other departments
Thrives in a fast-paced and sometimes unpredictable startup setting
Adaptable, quick thinker, and resilient in the face of ambiguity
Enjoys the challenges and rewards of working in a startup environment without being easily flustered by occasional chaos
Self-starter with the ability to flourish in a fast-paced environment
Flexible to accommodate various global time zones, especially EU