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Babel Profiles Logo Babel Profiles · Customer Service

Order Management Specialist

Spain, Barcelona · Job Posted March 21, 2026
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Job Description

The role focuses on managing and resolving partner and customer queries, maintaining service quality, and ensuring compliance with internal guidelines. You will work closely with Sales, Logistics, and in-country teams to achieve daily, weekly, and monthly targets.

Job Responsibility

  • Manage workflow efficiently to meet targets and service standards
  • Process orders and returns accurately and on time
  • Check orders for completeness, pricing, and required documentation
  • Update customer information, order notes, and billing/shipping details
  • Act as the main contact for order-related inquiries
  • Follow company policies and ethical guidelines consistently
  • Assist with implementing and maintaining automated order processes

Requirements

  • 1–3 years of experience in order entry, order management, or customer service roles
  • High level of attention to detail with a strong focus on quality and accuracy
  • Solid communication skills with the ability to manage multiple tasks effectively
  • Fluency in Dutch, French, and English, both written and spoken
  • Goal-oriented mindset with the ability to work towards targets
  • Collaborative team player who contributes positively to team objectives
  • Able to work independently and take initiative when required
  • Flexible and comfortable working in a fast-changing environment
  • Confident using computers and standard office software

Nice to have

  • Experience working with SAP or other CRM/ERP systems is an advantage
  • Self-motivated with a proactive attitude and willingness to develop new skills

What we offer

  • Fully remote position with quarterly on-site attendance in the Barcelona office
  • Flexible working hours
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