Order Management Specialist - Export

• Process customer orders in compliance with company policies and standard operating procedures
• Demonstrate excellent data entry skills to quickly and accurately review and input data
• Track orders to delivery, problem solve delivery issues and strive for continuous improvement of OTD (On Time Delivery) metric
• Provide export documentation and full customs compliance requirements
• Ensure timely capturing and resolution of complaints in SFDC. Investigate root causes to resolve recurring issue resulting in complaints
• Ensure timely and accurate invoice management & dispute resolution working in close collaboration with Accounts Receivable
• Demonstrate high commitment in resolving customers issues and responding to order status enquiries, ensuring a high level of customer satisfaction
• Attend daily Visual Daily Management meetings with the rest of the team to drive improvements in key metrics with a continuous improvement attitude to drive customer satisfaction
• Utilise Problem Solving to drive to root cause and implement countermeasures
• Team with other functions such as Demand Planning, Logistics, Finance, Tech Service to maintain a strong collaboration geared towards maintaining or enhancing customer satisfaction
• Answering the telephone / forwarding calls
• Manage incoming correspondence and re-direct if needed to the departments/persons in charge
• Ensure compliance to internal policies, quality procedures and Sarbanes-Oxley Act (SOX)

• High school degree (or equivalent experience) with minimum 2 years of relevant work experience in a fast-paced Order Management role
• Possess excellent communication and order management skills
• Commercial awareness essential
• Proficient in MS Office and comfortable working with various systems such as Oracle or similar ERP systems
• Fluent (both written and verbal) in English and Polish

Previous experience of working within a manufacturing environment in Export/Import