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Order Management Representative

United Kingdom, Bracknell 28000.00 - 30000.00 GBP / Year · Job Posted August 28, 2025
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Job Description

As an Order Management Representative, you will be the backbone of the EU & UK customer portfolio. Your role will encompass a variety of responsibilities, ensuring customers receive the best service possible.

Job Responsibility

  • Provide exceptional customer service through various channels - be it written, verbal, or face-to-face
  • Collaborate with operations, sales, and warehouse teams to meet customer needs and ensure delivery compliance
  • Process orders accurately using the JDE Oracle system, including both manual and EDI orders
  • Ensure all products meet EU compliance standards
  • Manage and reconcile open orders, keeping all parties informed and up-to-date
  • Work closely with 3rd party warehouses to ensure timely deliveries

Requirements

  • Proven experience in order entry with a keen eye for accuracy
  • Familiarity with JDE Oracle and/or Amazon Vendor Central
  • Strong proficiency in MS Excel and Outlook
  • Understanding of EU compliance and product barcoding
  • Excellent communication skills, especially when working with diverse teams
  • A proactive problem-solver who thrives in a fast-paced environment

Nice to have

Familiarity with JDE Oracle and/or Amazon Vendor Central

What we offer

Possibility of hybrid working once probation has been passed

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