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The Order Management Team is responsible for overseeing the post order process once a customer order has been placed with the supplier. The team ensures accuracy, timeliness and efficiency throughout the entire order lifecycle - from supplier confirmation through delivery and invoicing. This role sits within the Order management Team. It is varied and fast paced, giving you insight into the overall purchasing process. Working as an integral member of the team you will be responsible for liaising with our suppliers for all outstanding orders and maintaining accurate etas and invoice dates for our customers. You will also be responsible for monitoring shared team inboxes which can include both internal and external requests and queries.
Job Responsibility:
Receipt and invoice orders using confirmations, fulfilments, and invoices from multiple suppliers
Own and manage multiple supplier backlogs, coordinating with them to obtain etas and fulfilments
Ensure accurate and timely information is available for our internal and external customers
Collaborate both with suppliers and cross functionally throughout the business to resolve queries
Manage multiple busy shared inboxes, prioritising workload and responding within SLA expectations
Requirements:
Strong communication skills and ability to work very well as part of a team
Excellent organisational skills and attention to detail
Ability to multi-task and work well under pressure
Good working knowledge of Microsoft Outlook and Excel