Order Management Executive (Sales / Supply Chain)

• Handle customer inquiries related to product availability, pricing, delivery surcharges, and lead times in a timely and professional manner
• Collaborate closely with the Sales team to understand customer requirements and ensure accurate execution of pricing, supply arrangements, and payment terms for each account
• Manage the whole delivery process from inquiry to invoice, ensuring smooth and efficient fulfillment through coordination with customers, Sales team and Supply Chain team
• Coordinate and fulfill delivery requirements, proactively managing changes to delivery schedules and providing professional advice on local geographical conditions and supply constraints
• Perform order follow-up activities, including submission of delivery notes for invoicing, monitoring outstanding payments
• Maintain ongoing and positive customer relationships by monitoring account performance, addressing service issues, and tracking changes within assigned accounts
• Provide back-office support functions such as data entry, order documentation, system updates, report preparation, and maintenance of accurate customer and transaction records
• Support internal administrative processes by assisting with sales reports, compliance documentation, and internal coordination across departments

• Minimum 5 - 7 years relevant working experience in sales support, supply chain or customer service
• Able to handle full cycle of order fulfilment and order management
• Experience in marine industry is an advantage, but not mandatory
• Strong in Excel and other MS office applications
• Degree or Diploma holder in Supply Chain/Business/sales and marketing

Experience in marine industry

• Fully wfh
• Insurance coverage
• MNC industry