Order Management & Customer Relationship Intern Job at artemest (Milan)

Sales & Customer Relationship Intern - English & French Speaker

Artemest is looking for a motivated, organized and self-starter Sales & Customer...

Location

Italy , Milano

Salary:

600.00 EUR / Month

artemest

Expiration Date

Until further notice

Requirements

Degree in languages or humanistic disciplines
Passion for Sales & Design and a proactive approach
Italian native, professional proficiency in English and French
Previous working experience is considered a plus
Exceptional problem solving and organizational skills, with strong orientation to results
Able to manage relations and negotiations, with excellent communication skills
Attention to details, flexibility and entrepreneurial attitude

Job Responsibility

Manage all presales activities with the goal to convert effectively incoming sales leads, ensuring strong performance in terms of conversion and average order value
Manage customer care daily activities: handling customers’ inquiries and requests through emails and calls
Interact with suppliers to manage customers’ requests and negotiate the best solution for the company and its customers
Work closely with other departments (Logistics, Catalogue Management and Technology) to ensure an excellent level of customer experience
Customer loyalty and retention initiatives
Continuously evaluate internal customer care processes and propose business development initiatives

What we offer

Ticket restaurant provided according to the company policy
Positive workplace
Special prices on Artemest.com
Meal vouchers
Discounts at restaurants, cafés, gyms, and other stores
Office stocked with fresh fruit, coffee, tea, and water

Fulltime

Post-Sales & Customer Relationship Intern

Artemest is looking for a motivated, organized and enthusiast Post-Sales Custome...

Location

Italy , Milan

Salary:

600.00 EUR / Month

artemest

Expiration Date

Until further notice

Requirements

Degree in Foreign Languages/Communication with an International approach
Italian native
Professional proficiency in English
Good knowledge of French or German language will be considered a plus
Exceptional problem solving and organizational skills, with strong orientation to results
Able to manage relations and negotiations, with excellent communication skills
Attention to details, flexibility and entrepreneurial attitude
Previous working experience will be considered a plus

Job Responsibility

Act as the primary point of contact for customers, handling inbound inquiries and requests with accuracy and a personal touch to provide a tailor-made customer experience
Take care of issues that may arise after the order is confirmed (e.g. delays), during the shipping process (e.g. customs clearance), and after the order is delivered (e.g. damage, returns, non-compliant items)
Proactively reach out to valued customers to offer a luxury customer experience and foster long-term loyalty
Liaise with suppliers to identify the best solutions for our company and our customers
Cooperate with other departments (Logistics, Order Management, Marketplace, and IT) for cross-team matters related to Post-Sales activities
Provide insights to evaluate internal customer care processes and propose business development initiatives

What we offer

Ticket restaurant provided according to the company policy
Special prices on Artemest.com
Meal vouchers
Discounts at restaurants, cafés, gyms, and other stores
Office stocked with fresh fruit, coffee, tea, and water

Fulltime

Order Management Manager

As the Order Management Manager, you'll own the real-time performance of Babylis...

Location

United States

Salary:

120350.00 - 144420.00 USD / Year

Babylist

Expiration Date

Until further notice

Requirements

5+ years in order management, fulfillment operations, or supply chain in e-commerce, retail, or logistics environments with experience managing order flow across multiple fulfillment channels (in-house, 3PL, dropship)
2+ years managing exempt-level individual contributors in operational roles, including coaching through performance challenges, setting clear expectations, and developing team capabilities
Experienced working daily in order management systems (OMS) and warehouse management systems (WMS), including troubleshooting order exceptions, managing backlog queues, and understanding system integrations between platforms
Data-driven operator comfortable building and tracking KPIs including backlog aging, order processing time, fulfillment error rates, delivery SLA performance, and customer-facing metrics like reshipment rates
Skilled at managing multi-node fulfillment models where orders route to different facilities or partners based on inventory location, shipping speed, or cost optimization
Strong cross-functional collaborator who partners effectively with Customer Service to resolve order issues, with Supply Chain to optimize inventory allocation, and with 3PL/vendor partners to drive performance improvements
Experienced building and maintaining SOPs that scale—you've created documentation and workflows that new team members can follow and that hold up during high-volume periods
Comfortable operating in ambiguity where you build processes from scratch, make decisions with incomplete information, and iterate based on what's working
Calm under pressure during peak periods, system outages, or vendor performance issues—you can triage quickly, communicate clearly, and keep your team focused on solutions
Proactive problem solver who spots patterns in order exceptions, identifies root causes, and drives fixes rather than just managing symptoms

Job Responsibility

Lead and develop a team of operations specialists responsible for monitoring real-time order performance across Babylist's fulfillment network (internal FC, 3PLs, dropship vendors)
Own operational KPIs including backlog aging, order processing speed, fulfillment error rates, delivery SLA performance, and reshipment root cause metrics
Monitor order backlogs daily across all fulfillment nodes, identify bottlenecks in real-time, and escalate proactively to internal teams and external partners to drive resolution
Partner closely with Customer Service to analyze order issue patterns, identify systemic problems, and implement process or system fixes that prevent recurring issues
Build and maintain scalable SOPs for order exception handling, backlog management, vendor performance tracking, and escalation protocols that support current volume and future growth
Expand operational scope to include returns processing workflows, post-fulfillment order monitoring, and reshipment analysis to reduce customer friction and operational cost
Work cross-functionally with Supply Chain Strategy and Fulfillment teams to optimize order routing logic, improve inventory allocation, and enhance system integrations between OMS, WMS, and vendor platforms
Manage relationships with 3PL and dropship partners, conducting regular performance reviews, setting clear SLA expectations, and driving continuous improvement in service delivery
Develop your team through clear coaching, performance feedback, and growth opportunities—building capability in data analysis, problem-solving, and operational ownership
Champion We Love Our Users in every operational decision, ensuring that speed, accuracy, and care are balanced in how orders are processed and delivered

What we offer

Company-paid medical, dental, and vision insurance
Retirement savings plan with company matching and flexible spending accounts
Generous paid parental leave and PTO
Remote work stipend to set up your office
Perks for physical, mental, and emotional health, parenting, childcare, and financial planning
Competitive salary with equity and bonus opportunities

Fulltime

Order Management Associate II

The Order Management Associate II will manage customer orders from time of recei...

Location

Philippines , Makati, Metro Manila

Salary:

Not provided

The Hershey Company

Expiration Date

Until further notice

Requirements

With 2-3 years working knowledge and profanely on core SAP transactions including Order-to-Cash Management, Customer Master Maintenance, Credit Management, Pricing Master Maintenance, Material Master Maintenance, SAP standard reports both FI and SD Modules, and etc
Understanding of systems used in the Order Fulfillment process and interfaces between them (SAP, Transportation Management, Siebel, Manugistics, etc.)
Knowledge of transportation and warehousing concepts
forwarder and broker organization
Proficient in MS Office Applications (word, excel, PowerPoint, Visio, access, project, and etc.)
Excellent Customer Service skills including Interpersonal Communication Skills, Relationship Management, Collaboration Skills, and Teamwork Skills
With Order to Cash Process Knowledge, Understanding of Related Transactions, Policies and Guidelines and Performance Measurements
Excellent oral and written communication skills
Attention to detail, strong analytical and problem solving skills
Ability to use analysis tools in order to communicate metrics and improve service levels

Job Responsibility

Manage customer orders from time of receipt through invoicing
Work with OMA 1 in addressing business issues ensuring all processes are fully documented and followed
Represent Hershey Foods in a professional manner by maintaining and enhancing a positive business relationship with customers, business managers/ business unit, brokers and etc
Respond in a timely and effective manner to customer inquiries and provide sound business resolution to issue raised
Interact with other personnel within the Order Fulfillment process to assure that orders are delivered to meet customer expectations
Assists in the mentoring and training of new team members
Organizes and participates in customer meetings and ensure agreed Key Performance Indicator/ Metrics/ Service Level Agreements are met
Process and Documentation
Business Issue Resolution
Manage order-to-invoice cycle for customer orders utilizing SAP system for general and Regional Customer Satisfaction Program Accounts

Fulltime

Internal Account Manager

Internal Account Manager role at 5G Group, specializing in Telephone Systems, Li...

Location

United Kingdom , High Wycombe

Salary:

27000.00 - 29000.00 GBP / Year

5G Communications Ltd.

Expiration Date

Until further notice

Requirements

Experienced in Customer Service/Sales environments
Exceptional in written and oral communication
Able to develop knowledge and acquire new skills
Able to work in a fast-paced environment and adapt to fluid change
Having a high attention to detail

Job Responsibility

Act as first line for customer contact and update details via internal CRM within agreed SLAs
Perform outbound calling to update customers on queries (faults, invoicing, contracts)
Manage and coordinate workloads, progress reports, and service updates for business and customers
Ensure customers have the best experience with the 5G service
Deliver outstanding Customer Service to Franchisees and Stakeholders
Answer and deal with incoming telephone calls promptly and professionally using CRM
Maintain tasks and ensure adherence to company processes & procedures
Deal with incoming invoice queries
Liaise with 3rd parties and departments for prompt resolution
Maintain positive working relationships with customers

What we offer

20 days holiday + Bank Holidays + ability to purchase more holiday
Flexible working policy
Friendly office environment

Fulltime

Customer Success Associate

Artemest is looking for a motivated, organized, and proactive Customer Success A...

Location

Italy , Milan

Salary:

Not provided

artemest

Expiration Date

Until further notice

Requirements

1–3 years of professional experience in customer service, order management, post-sales, or operations within an international environment
Bachelor’s degree in Foreign Languages, Communication, Business, or a related discipline
Proven ability to handle the full order lifecycle
Demonstrated ability to manage multiple priorities and complex orders simultaneously
Strong problem-solving and organizational skills
Excellent communication skills
High attention to detail, precision, flexibility, and a proactive, entrepreneurial attitude
Good knowledge of ERP/CRM systems (particularly Salesforce and SAP)
Native Italian speaker with professional proficiency in English

Job Responsibility

Serve as the primary point of contact for customers
Manage the full order lifecycle
Take ownership of complex after-sales cases
Build and nurture strong relationships with valued customers
Collaborate closely with suppliers and artisans
Coordinate cross-functionally with internal teams (Logistics, Marketplace, IT)
Identify recurring challenges and propose process improvements

What we offer

Special prices on Artemest.com
Meal vouchers
Discounts at restaurants, cafés, gyms, and other stores
Office stocked with fresh fruit, coffee, tea, and water

Internal Account Manager

Fantastic opportunity for an experienced professional to step into a pivotal rol...

Location

United Kingdom , Livingston

Salary:

Not provided

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience in manufacturing or food & drink industry
Strong background in account management
Ability to stay agile and adaptable in a fast-changing environment
Excellent organisational skills and ability to manage competing priorities
Outstanding communication and relationship-building skills
Proactive, problem-solving mindset
Comfortable using CRM systems and digital tools
Knowledge of logistics & supply chain

Job Responsibility

Take full responsibility for managing the company's largest client account
Act as the dedicated point of contact for all client needs
Build and maintain strong relationships with key stakeholders
Handle queries, requests, and issues promptly and professionally
Prepare and manage quotations, orders, and amendments using CRM systems
Monitor stock levels and coordinate with logistics for timely deliveries
Work closely with internal teams including sales, production, and logistics
Maintain accurate account records and develop account plans with the Customer Services Manager
Support continuous improvement initiatives and attend internal meetings

What we offer

Highly competitive salary
Career development prospects
Supportive team culture
Involvement in continuous improvement projects

Fulltime

Customer Account Manager

Dynamic and driven professional role focused on building lasting relationships a...

Location

United Kingdom , Aylesford

Salary:

27000.00 - 29000.00 GBP / Year ▼

Office Angels

Expiration Date

Until further notice

Requirements

Proven experience in Customer Service/Administration or a similar role
Excellent communication and interpersonal skills
A proactive approach to identifying client needs and offering innovative solutions
A team player who thrives in a collaborative environment

Job Responsibility

Manage customer accounts
Oversee a high-level of jobs from order placement through to completion
Handle customer relationship management, ensuring excellent service and communication
Manage billing processes accurately and efficiently
Coordinate emergency call-outs and maintenance requests
Liaise with internal teams and external stakeholders to keep accounts up to date

What we offer

Weekly Pay
Up to 28 days annual leave
Access to free eyecare vouchers
Temp of the Month awards
Timesheets can be completed on mobile devices
Perks at work
Discount schemes
Access to Well-being platforms

Fulltime

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Order Management & Customer Relationship Intern

Job Description

Job Responsibility

Requirements

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