Order Management & Customer Relationship Intern Job at artemest (Milan)

Order Management & Customer Relationship Intern

Artemest is a company specialized in Italian craftsmanship and contemporary desi...

Location

Italy , Milan

Salary:

600.00 EUR / Month

artemest

Expiration Date

Until further notice

Requirements

Degree in humanistic or linguistic disciplines or communication with an International approach
Exceptional problem solving and organizational skills, with strong orientation to results
Able to manage relations and negotiations, with excellent communication skills
Attention to details, precision, flexibility and entrepreneurial attitude
Professional proficiency in English, Italian native
Previous work experience is considered a plus

Job Responsibility

Provide excellent customer support (in English) through emails and calls
Understand customers’ requests and use problem solving skills to meet their expectations
Interact with our network of Italian artisans to negotiate the best solution for the company and its clients
Monitor and manage the full order lifecycle and be the point of contact to our artisans and customers for order related questions
Actively solve issues that arise after the order is confirmed (e.g. delays) and during the shipping process (e.g. customs clearance)
Collaborate on a daily basis with other internal Teams (Logistics, Marketplace, Finance and Technology) to ensure a high-quality customer experience
Suggest retention initiatives and contribute to improve customer loyalty
Continuously evaluate internal customer care processes and propose business development initiatives

What we offer

Ticket restaurant provided according to the company policy
Positive workplace
Entrepreneurial mentality
Innovative and tech-oriented environment

Fulltime

Order Management & Customer Relationship Intern

Artemest is looking for a motivated, organized and self-starter Order Management...

Location

Italy , Milan

Salary:

600.00 EUR / Month

artemest

Expiration Date

Until further notice

Requirements

Degree in humanistic or linguistic disciplines or communication with an International approach
Exceptional problem solving and organizational skills, with strong orientation to results
Able to manage relations and negotiations, with excellent communication skills
Attention to details, precision, flexibility and entrepreneurial attitude
Professional proficiency in English, Italian native (any other language is a plus)
Previous work experience is considered a plus

Job Responsibility

Provide excellent customer support (in English) through emails and calls
Understand customers’ requests and use problem solving skills to meet their expectations
Interact with our network of Italian artisans to negotiate the best solution for the company and its clients
Monitor and manage the full order lifecycle and be the point of contact to our artisans and customers for order related questions
Actively solve issues that arise after the order is confirmed (e.g. delays) and during the shipping process (e.g. customs clearance)
Collaborate on a daily basis with other internal Teams (Logistics, Marketplace, Finance and Technology) to ensure a high-quality customer experience
Suggest retention initiatives and contribute to improve customer loyalty
Continuously evaluate internal customer care processes and propose business development initiatives

What we offer

Ticket restaurant provided according to the company policy
Positive workplace
Entrepreneurial mentality
Innovative and tech-oriented environment

Fulltime

Order Management & Customer Relationship Intern

To enhance its Team, Artemest is looking for a motivated, organized and self-sta...

Location

Italy , Milano

Salary:

600.00 EUR / Month

artemest

Expiration Date

Until further notice

Requirements

Degree in humanistic or linguistic disciplines or communication with an International approach
Exceptional problem solving and organizational skills, with strong orientation to results
Able to manage relations and negotiations, with excellent communication skills
Attention to details, precision, flexibility and entrepreneurial attitude
Professional proficiency in English, Italian native (any other language is a plus)
Previous work experience is considered a plus

Job Responsibility

Provide excellent customer support (in English) through emails and calls
Understand customers’ requests and use problem solving skills to meet their expectations
Interact with our network of Italian artisans to negotiate the best solution for the company and its clients
Monitor and manage the full order lifecycle and be the point of contact to our artisans and customers for order related questions
Actively solve issues that arise after the order is confirmed (e.g. delays) and during the shipping process (e.g. customs clearance)
Collaborate on a daily basis with other internal Teams (Logistics, Marketplace, Finance and Technology) to ensure a high-quality customer experience
Suggest retention initiatives and contribute to improve customer loyalty
Continuously evaluate internal customer care processes and propose business development initiatives

What we offer

Ticket restaurant provided according to the company policy
Positive workplace
Entrepreneurial mentality
Innovative and tech-oriented environment

Fulltime

Order Management & Customer Relationship Associate

Artemest is a company specialized in Italian craftsmanship and contemporary desi...

Location

Italy , Milan

Salary:

Not provided

artemest

Expiration Date

Until further notice

Requirements

1–3 years of professional experience in customer service, order management, post-sales, or operations within an international environment
Bachelor’s degree in humanities, linguistics, communication, business, or related disciplines, ideally with an international orientation
Proven ability to handle the full order lifecycle, from confirmation to delivery, ensuring high standards of service
Demonstrated ability to manage multiple priorities and complex orders simultaneously
Strong problem-solving and organizational skills, with a results-driven and solution-oriented mindset
Excellent communication skills, with the ability to manage relationships and support negotiations with both clients and suppliers
High attention to detail, precision, flexibility, and a proactive, entrepreneurial approach
Good knowledge of ERP/CRM systems (particularly Salesforce and SAP) is highly valued
Native Italian speaker with professional proficiency in English
knowledge of additional languages (e.g., French or German) is a plus

Job Responsibility

Deliver high-quality customer support (in English) via e-mail and phone, ensuring a professional and personalized service
Manage the full order lifecycle, acting as the primary point of contact for artisans and customers on all order-related matters
Anticipate and resolve operational issues after order confirmation (e.g., production or delivery delays) and during shipping (e.g., customs clearance)
Build and maintain strong relationships with artisans, recommending the most effective solutions to balance client needs and company objectives
Collaborate closely with internal teams (Logistics, Marketplace, Finance, Technology, Sales, and Mercati) to guarantee a seamless order and customer experience, with strong focus on cross-team alignment
Take ownership of cross-team projects and develop leadership skills, including autonomous management of complex orders and mentoring junior team members
Identify opportunities to optimize internal order management and customer care processes, sharing insights and proposing improvements
Support initiatives aimed at enhancing customer satisfaction and long-term loyalty

What we offer

Positive workplace
Benefits (special prices on Artemest.com, meal vouchers, discounts at restaurants, cafés, gyms, and other stores)
Office stocked with fresh fruit, coffee, tea, and water
Entrepreneurial mentality
Innovative and tech-oriented environment

Fulltime

Order Management & Customer Relationship Associate

To strengthen its team, Artemest is looking for a motivated, organized, and proa...

Location

Italy , Milan

Salary:

Not provided

artemest

Expiration Date

Until further notice

Requirements

1–3 years of professional experience in customer service, order management, post-sales, or operations within an international environment
Bachelor’s degree in humanities, linguistics, communication, business, or related disciplines, ideally with an international orientation
Proven ability to handle the full order lifecycle, from confirmation to delivery, ensuring high standards of service
Demonstrated ability to manage multiple priorities and complex orders simultaneously
Strong problem-solving and organizational skills, with a results-driven and solution-oriented mindset
Excellent communication skills, with the ability to manage relationships and support negotiations with both clients and suppliers
High attention to detail, precision, flexibility, and a proactive, entrepreneurial approach
Good knowledge of ERP/CRM systems (particularly Salesforce and SAP) is highly valued
Native Italian speaker with professional proficiency in English

Job Responsibility

Deliver high-quality customer support (in English) via e-mail and phone, ensuring a professional and personalized service
Manage the full order lifecycle, acting as the primary point of contact for artisans and customers on all order-related matters
Anticipate and resolve operational issues after order confirmation (e.g., production or delivery delays) and during shipping (e.g., customs clearance)
Build and maintain strong relationships with artisans, recommending the most effective solutions to balance client needs and company objectives
Collaborate closely with internal teams (Logistics, Marketplace, Finance, Technology, Sales, and Mercati) to guarantee a seamless order and customer experience, with strong focus on cross-team alignment
Take ownership of cross-team projects and develop leadership skills, including autonomous management of complex orders and mentoring junior team members
Identify opportunities to optimize internal order management and customer care processes, sharing insights and proposing improvements
Support initiatives aimed at enhancing customer satisfaction and long-term loyalty

What we offer

Special prices on Artemest.com
Meal vouchers
Discounts at restaurants, cafés, gyms, and other stores
Office stocked with fresh fruit, coffee, tea, and water

Customer Order Management Representative - Level II

Are you an experienced Customer Service or Order Management professional with a ...

Location

United Kingdom , Peterborough

Salary:

14.00 - 15.00 GBP / Hour

Randstad

Expiration Date

August 30, 2026

Requirements

2+ years of experience in a Customer Order Management (COM) or Customer Service (CS) role within a manufacturing or engineering environment
Solid understanding of or affinity for technical environments and processes
Exceptional written and verbal communication skills with the ability to manage diverse stakeholder relationships
Sharp eye for detail and the ability to navigate complex tracking and quality management systems

Job Responsibility

Act as the single point of contact for assigned customer accounts, managing the entire order lifecycle from setup and entry to tracking and logistics
Own and resolve complex customer inquiries and escalations through detailed research and cross-functional collaboration
Ensure accurate records are maintained and that all export/shipping documentation complies with relevant legislation and policies
Act as the bridge between customers and manufacturing locations for any quality or non-conformance claims
Prepare and distribute standard and customized internal and customer reports

Fulltime

Post-Sales & Customer Relationship Intern

Artemest is looking for a motivated, organized and enthusiast Post-Sales Custome...

Location

Italy , Milan

Salary:

600.00 EUR / Month

artemest

Expiration Date

Until further notice

Requirements

Degree in Foreign Languages/Communication with an International approach
Italian native
Professional proficiency in English
Good knowledge of French or German language will be considered a plus
Exceptional problem solving and organizational skills, with strong orientation to results
Able to manage relations and negotiations, with excellent communication skills
Attention to details, flexibility and entrepreneurial attitude
Previous working experience will be considered a plus

Job Responsibility

Act as the primary point of contact for customers, handling inbound inquiries and requests with accuracy and a personal touch to provide a tailor-made customer experience
Take care of issues that may arise after the order is confirmed (e.g. delays), during the shipping process (e.g. customs clearance), and after the order is delivered (e.g. damage, returns, non-compliant items)
Proactively reach out to valued customers to offer a luxury customer experience and foster long-term loyalty
Liaise with suppliers to identify the best solutions for our company and our customers
Cooperate with other departments (Logistics, Order Management, Marketplace, and IT) for cross-team matters related to Post-Sales activities
Provide insights to evaluate internal customer care processes and propose business development initiatives

What we offer

Ticket restaurant provided according to the company policy
Positive workplace
Special prices on Artemest.com
Meal vouchers
Discounts at restaurants, cafés, gyms, and other stores
Office stocked with fresh fruit, coffee, tea, and water

Fulltime

Sales & Customer Relationship Intern - English & French Speaker

Artemest is looking for a motivated, organized and self-starter Sales & Customer...

Location

Italy , Milano

Salary:

600.00 EUR / Month

artemest

Expiration Date

Until further notice

Requirements

Degree in languages or humanistic disciplines
Passion for Sales & Design and a proactive approach
Italian native, professional proficiency in English and French
Previous working experience is considered a plus
Exceptional problem solving and organizational skills, with strong orientation to results
Able to manage relations and negotiations, with excellent communication skills
Attention to details, flexibility and entrepreneurial attitude

Job Responsibility

Manage all presales activities with the goal to convert effectively incoming sales leads, ensuring strong performance in terms of conversion and average order value
Manage customer care daily activities: handling customers’ inquiries and requests through emails and calls
Interact with suppliers to manage customers’ requests and negotiate the best solution for the company and its customers
Work closely with other departments (Logistics, Catalogue Management and Technology) to ensure an excellent level of customer experience
Customer loyalty and retention initiatives
Continuously evaluate internal customer care processes and propose business development initiatives

What we offer

Ticket restaurant provided according to the company policy
Positive workplace
Special prices on Artemest.com
Meal vouchers
Discounts at restaurants, cafés, gyms, and other stores
Office stocked with fresh fruit, coffee, tea, and water

Fulltime

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Order Management & Customer Relationship Intern

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