Order Management & Customer Relationship Associate

• Deliver high-quality customer support (in English) via e-mail and phone, ensuring a professional and personalized service
• Manage the full order lifecycle, acting as the primary point of contact for artisans and customers on all order-related matters
• Anticipate and resolve operational issues after order confirmation (e.g., production or delivery delays) and during shipping (e.g., customs clearance)
• Build and maintain strong relationships with artisans, recommending the most effective solutions to balance client needs and company objectives
• Collaborate closely with internal teams (Logistics, Marketplace, Finance, Technology, Sales, and Mercati) to guarantee a seamless order and customer experience, with strong focus on cross-team alignment
• Take ownership of cross-team projects and develop leadership skills, including autonomous management of complex orders and mentoring junior team members
• Identify opportunities to optimize internal order management and customer care processes, sharing insights and proposing improvements
• Support initiatives aimed at enhancing customer satisfaction and long-term loyalty

• 1–3 years of professional experience in customer service, order management, post-sales, or operations within an international environment
• Bachelor’s degree in humanities, linguistics, communication, business, or related disciplines, ideally with an international orientation
• Proven ability to handle the full order lifecycle, from confirmation to delivery, ensuring high standards of service
• Demonstrated ability to manage multiple priorities and complex orders simultaneously
• Strong problem-solving and organizational skills, with a results-driven and solution-oriented mindset
• Excellent communication skills, with the ability to manage relationships and support negotiations with both clients and suppliers
• High attention to detail, precision, flexibility, and a proactive, entrepreneurial approach
• Good knowledge of ERP/CRM systems (particularly Salesforce and SAP) is highly valued
• Native Italian speaker with professional proficiency in English
• knowledge of additional languages (e.g., French or German) is a plus

Knowledge of additional languages (e.g., French or German)

• Positive workplace
• Benefits (special prices on Artemest.com, meal vouchers, discounts at restaurants, cafés, gyms, and other stores)
• Office stocked with fresh fruit, coffee, tea, and water
• Entrepreneurial mentality
• Innovative and tech-oriented environment