Order Management & Customer Relationship Associate Job at artemest (Milan)

Order Management & Customer Relationship Associate

Artemest is a company specialized in Italian craftsmanship and contemporary desi...

Location

Italy , Milan

Salary:

Not provided

artemest

Expiration Date

Until further notice

Requirements

1–3 years of professional experience in customer service, order management, post-sales, or operations within an international environment
Bachelor’s degree in humanities, linguistics, communication, business, or related disciplines, ideally with an international orientation
Proven ability to handle the full order lifecycle, from confirmation to delivery, ensuring high standards of service
Demonstrated ability to manage multiple priorities and complex orders simultaneously
Strong problem-solving and organizational skills, with a results-driven and solution-oriented mindset
Excellent communication skills, with the ability to manage relationships and support negotiations with both clients and suppliers
High attention to detail, precision, flexibility, and a proactive, entrepreneurial approach
Good knowledge of ERP/CRM systems (particularly Salesforce and SAP) is highly valued
Native Italian speaker with professional proficiency in English
knowledge of additional languages (e.g., French or German) is a plus

Job Responsibility

Deliver high-quality customer support (in English) via e-mail and phone, ensuring a professional and personalized service
Manage the full order lifecycle, acting as the primary point of contact for artisans and customers on all order-related matters
Anticipate and resolve operational issues after order confirmation (e.g., production or delivery delays) and during shipping (e.g., customs clearance)
Build and maintain strong relationships with artisans, recommending the most effective solutions to balance client needs and company objectives
Collaborate closely with internal teams (Logistics, Marketplace, Finance, Technology, Sales, and Mercati) to guarantee a seamless order and customer experience, with strong focus on cross-team alignment
Take ownership of cross-team projects and develop leadership skills, including autonomous management of complex orders and mentoring junior team members
Identify opportunities to optimize internal order management and customer care processes, sharing insights and proposing improvements
Support initiatives aimed at enhancing customer satisfaction and long-term loyalty

What we offer

Positive workplace
Benefits (special prices on Artemest.com, meal vouchers, discounts at restaurants, cafés, gyms, and other stores)
Office stocked with fresh fruit, coffee, tea, and water
Entrepreneurial mentality
Innovative and tech-oriented environment

Fulltime

Senior Customer Relationship Associate

Our client is a leader in designing and manufacturing life-saving products, is s...

Location

United Kingdom , Abingdon

Salary:

35000.00 GBP / Year

PLANET RECRUITMENT SERVICES LTD

Expiration Date

Until further notice

Requirements

Experience in a senior customer-facing role
Strong leadership and communication skills
Proficiency in managing team performance and KPIs
Ability to handle complex customer issues efficiently

Job Responsibility

Assist the Manager in monitoring team performance to meet KPIs and deliver exceptional customer service
Provide frontline support to customers, processing orders and quotes, addressing inquiries, and resolving issues
Oversee scheduling, workflow management, and resource allocation to ensure smooth operations
Monitor workload, team performance, and compliance with KPIs, offering guidance to maintain high service standards
Assist with onboarding and training new team members, providing feedback to improve service quality and efficiency
Step into managerial duties during the Manager’s absence, including motivating the team and making staffing decisions
Identify and implement process improvements to enhance team efficiency and customer satisfaction
Maintain written procedures in line with company processes

What we offer

Generous company pension
Hybrid working arrangements
Company shares
Health cash plan
Eyecare scheme
Corporate life insurance
25 days holiday
Birthday off
Holiday purchase options
Paid parental leave

Fulltime

Senior Customer Relationship Associate

Our client is a leader in designing and manufacturing life-saving products, is s...

Location

United Kingdom , Abingdon

Salary:

35000.00 GBP / Year

PLANET RECRUITMENT SERVICES LTD

Expiration Date

Until further notice

Requirements

Experience in a senior customer-facing role
Strong leadership and communication skills
Proficiency in managing team performance and KPIs
Ability to handle complex customer issues efficiently

Job Responsibility

Assist the Manager in monitoring team performance to meet KPIs and deliver exceptional customer service
Provide frontline support to customers, processing orders and quotes, addressing inquiries, and resolving issues
Oversee scheduling, workflow management, and resource allocation to ensure smooth operations
Monitor workload, team performance, and compliance with KPIs, offering guidance to maintain high service standards
Assist with onboarding and training new team members, providing feedback to improve service quality and efficiency
Step into managerial duties during the Manager’s absence, including motivating the team and making staffing decisions
Identify and implement process improvements to enhance team efficiency and customer satisfaction
Maintain written procedures in line with company processes

What we offer

Generous company pension
Hybrid working arrangements
Company shares
Health cash plan
Eyecare scheme
Corporate life insurance
25 days holiday
Birthday off
Holiday purchase options
Paid parental leave

Fulltime

Order Management Associate II

The Order Management Associate II will manage customer orders from time of recei...

Location

Philippines , Makati, Metro Manila

Salary:

Not provided

The Hershey Company

Expiration Date

Until further notice

Requirements

With 2-3 years working knowledge and profanely on core SAP transactions including Order-to-Cash Management, Customer Master Maintenance, Credit Management, Pricing Master Maintenance, Material Master Maintenance, SAP standard reports both FI and SD Modules, and etc
Understanding of systems used in the Order Fulfillment process and interfaces between them (SAP, Transportation Management, Siebel, Manugistics, etc.)
Knowledge of transportation and warehousing concepts
forwarder and broker organization
Proficient in MS Office Applications (word, excel, PowerPoint, Visio, access, project, and etc.)
Excellent Customer Service skills including Interpersonal Communication Skills, Relationship Management, Collaboration Skills, and Teamwork Skills
With Order to Cash Process Knowledge, Understanding of Related Transactions, Policies and Guidelines and Performance Measurements
Excellent oral and written communication skills
Attention to detail, strong analytical and problem solving skills
Ability to use analysis tools in order to communicate metrics and improve service levels

Job Responsibility

Manage customer orders from time of receipt through invoicing
Work with OMA 1 in addressing business issues ensuring all processes are fully documented and followed
Represent Hershey Foods in a professional manner by maintaining and enhancing a positive business relationship with customers, business managers/ business unit, brokers and etc
Respond in a timely and effective manner to customer inquiries and provide sound business resolution to issue raised
Interact with other personnel within the Order Fulfillment process to assure that orders are delivered to meet customer expectations
Assists in the mentoring and training of new team members
Organizes and participates in customer meetings and ensure agreed Key Performance Indicator/ Metrics/ Service Level Agreements are met
Process and Documentation
Business Issue Resolution
Manage order-to-invoice cycle for customer orders utilizing SAP system for general and Regional Customer Satisfaction Program Accounts

Fulltime

Associate Customer Experience & Insights

Associate, Customer Experience & Order-to-Cash (Pharma/Healthcare). What you wil...

Location

Colombia , Bogota

Salary:

Not provided

Amgen

Expiration Date

Until further notice

Requirements

Bachelor's degree and 1 year of experience OR Associate's degree and 2 years of experience
Fluent Spanish and English required
French or Portuguese proficiency is a plus

Job Responsibility

Maintain strong customer relationships and accurately capture customer feedback
Escalate complex or non-standard issues received through phone, email, and digital channels, ensuring timely, accurate, and customer-focused resolution
Works with internal teams and managers to resolve routine issues
Follow procedures and guidelines to support day-to-day operations
Document customer interactions including compliments, complaints, and technical issues
Build working knowledge of OTC processes to ensure operational documentation remains current, compliant, and reflective of best practices
Participates in user acceptance testing (UAT) or pilots as assigned, following test scripts and guidance
Contribute to troubleshooting operational challenges that impact customer experience or service reliability
Collect and track customer feedback and service data to support analysis by senior team members
Support to maintain and improve service performance metrics reports, as required

Fulltime

Senior Warehouse Customer Relationship Manager

The Senior Customer Relationship Manager is responsible for leading strategic cl...

Location

United States , Miami

Salary:

Not provided

BrainWorks

Expiration Date

Until further notice

Requirements

5+ years of experience in warehouse customer service, account management, or 3PL operations
Strong knowledge of warehouse operations, including inventory control, order fulfillment, and client support
Working knowledge of FTZ operations and warehouse compliance, including food-grade and hazardous material requirements
Experience developing and implementing client-specific SOPs
Proven ability to collaborate with warehouse teams to ensure order accuracy and service excellence
Strong communication, organizational, and client management skills
Proficient in Excel, WMS, ERP, and CRM systems
Analytical, detail-oriented, and focused on process improvement and efficiency
Account Management experience: 5+years (Required)
Minimum of an associate degree (Required)

Job Responsibility

Act as the primary point of contact for key customers, ensuring consistent, high-quality service, proactive communication, and responsive client support
Build long-term, trusted client relationships by understanding their warehousing and inventory management needs and aligning service delivery accordingly
Provide day-to-day client support, addressing inquiries related to inventory, order status, and warehouse services in a timely and professional manner
Liaise closely with warehouse associates and operations teams to ensure order accuracy, proper handling, and timely fulfillment of customer requirements
Manage escalations, coordinate across departments, and ensure timely resolution of customer issues
Collaborate with internal stakeholders (warehouse operations, inventory control, quality, and sales) to deliver a seamless customer experience
Oversee daily warehouse activities related to receiving, storage, handling, inventory control, and order fulfillment to ensure accuracy and timeliness
Monitor inventory levels, accuracy, and movements, ensuring alignment with customer expectations and system records
Coordinate cycle counts, physical inventories, and reconciliation processes to maintain high inventory accuracy
Investigate and resolve inventory discrepancies, including root cause analysis and implementation of corrective actions

Order Management Analyst - Portuguese and Spanish Speaker

Location

United Kingdom , Frimley

Salary:

Not provided

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Fluent in English and Portuguese, written and verbal, with a minimum of conversational Spanish (preferred)
Should be of graduate caliber
Supply Chain Experience or understanding of end-to-end Supply Chain (desirable)
Previous experience in customer services and order management experience (desirable)
Intermediate level in Word, Excel and Outlook
Knowledge of Lean methodology & tools an advantage (desirable)

Job Responsibility

To leverage communication and influencing skills in relation to order management, to maximize the customer case fill (and on time delivery if appropriate) in line with departmental and customer targets
To work closely with other members of the customer Fulfilment team, as well as the Associate Manager to provide outstanding service to all customers
To maximize collaborative ways of working with trade customers through analysis
to communicate recommendations to benefit the business and to build strong collaborative relationships with our partners in the local business to drive commercial and supply chain initiatives
To professionally manage stock allocations in line with local sales & supply chain teams’ expectations in low or out of stock situations
To ensure the effective management of new product listings and delists into customers through liaison with the local sales & logistics service providers
Supported by promotional grids, to work closely with local sales teams and customers to ensure the professional management of customer promotions/other trade events
Ensure the accurate and smooth processing of customer orders and master data (Customer & Material Data) in SAP
To deliver ongoing effectiveness improvements to the order management activity using LEAN Tools and Methodologies

What we offer

Flexible starting and finishing times + 4.5 day working week
33 days annual leave including public holidays due to supporting European countries
Profit Share, Pension, Life cover & Health Insurance
Shuttle bus from local train stations, Cycle to Work Scheme, EV Charging, Free parking
Newly revamped Gym with free classes and NEW Spin Studio

Fulltime

Customer Order Specialist

We are seeking a detailed-oriented, customer-focused Customer Order Specialist t...

Location

United States , Littleton

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

2+ years of stable work experience in customer service, order processing, or an administrative role
Strong professionalism and excellent verbal/written communication skills
High attention to detail with the ability to accurately interpret and process detailed information
Fast learner with strong follow-through, reliability, and time management
Team-oriented mindset with a willingness to collaborate and support colleagues
Strong typing and documentation skills
able to comprehend detailed emails and instructions
Experience with Microsoft Dynamics 365 or similar ERP systems preferred
Proficiency with Microsoft Office products
Comfortable navigating online databases, portals, and web-based systems

Job Responsibility

Process customer orders with a deep understanding of product features, customization options, adjustability, and adaptability
Provide expert guidance to customers, helping them identify the right products or adaptations to meet end‑user needs
Handle email quote requests and enter orders accurately
manage custom orders by identifying missing information and clarifying requirements
Respond to customer and supplier inquiries via phone and email regarding order status, quotations, returns, repairs, and general product questions
Support clinics and suppliers who use our products, answering all incoming questions with professionalism and accuracy
Follow up proactively with customers and suppliers, providing updates and maintaining detailed notes for continuity
Partner closely with field sales associates
support key account relationships when needed
Use sales communication tools to help achieve top-line sales objectives

What we offer

medical, vision, dental, and life and disability insurance
eligible to enroll in our company 401(k) plan
free online training

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Order Management & Customer Relationship Associate

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