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Flint International Logo Flint International · IT - Administration

Order Management & Billing Specialist

Czechia, Prague · Job Posted December 08, 2025
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Job Description

For our client – a worldwide leader in innovative IT and networking technologies – we are currently looking for a Customer Order and Delivery Specialist. As a Customer Order and delivery Specialist (CODS) you will report into the EMEA TOMG Manager. The position requires outstanding organization and communication skills for the candidate to be successful.

Job Responsibility

  • Execute the defined order process and conduct effective interaction with Sales teams, while maintaining compliance with corporate policy
  • Generate customer invoices for assigned accounts in an accurate and timely manner
  • Recognize the requirements for any special invoicing provisions in the customer contract and react accordingly
  • Review customer order documentation for order acceptance
  • ensure appropriate documentation is received and complies with corporate order and revenue policies
  • Assist in the resolution of relevant outstanding accounts receivable and collection issues
  • Read and analyze various customer contract provisions that impact the order process and invoicing requirements
  • Ensure purchase order is accurately reflected in system
  • Learn and operate the various software and systems used to process all customer orders (WOT, ERP, CFS, Invoice Engine, Subscription and Maintenance Entitlement files, SOM, and all others)
  • Create and maintain customer order jackets containing all required documentation
  • Process Return Material Authorizations (RMA’s) within 5 business days of receiving requests
  • Solve issues involving order processing
  • Provide outstanding order processing service to the sales teams
  • Process every sourcing task on-time respecting the shipment expected date
  • Update SNOW task as per SLA and procedures (Shipment data + documentation)
  • Ensure the direct communication with all stakeholders in terms of executing the shipment on-time
  • Solve/coordinate issues to ensure the billing happens on-time
  • Manage the tasks of reviewing, inputting, and invoicing customer orders
  • Process hardware, software, subscription, education, professional services, and maintenance orders
  • Use the tools and processes designed for order management and maintain compliance to all corporate policies involving order transactions
  • Ensure the sourcing of orders respected the expected shipment date as per business needs, communicate with FLEX and Delivery/Logistic teams
  • Support Order management process in terms of invoicing issues with Shipment (eligible invoicing status in ERP)
  • Ensure all documentations are properly stored in SNOW

Requirements

  • Excellent oral and written communication skills in Spanish
  • Ability to lead problem solving activity
  • The ability to manage stress without it negatively effecting work quality or professional demeanor
  • Knowledge of Microsoft Office tools, especially Excel
  • Ability to coordinate and prioritize multiple tasks successfully in a fast-paced environment
  • Knowledge of, or the ability to learn, all order related software and system tools
  • Excellent work attendance records and habits
  • Fluent German language skills
  • Ability to think creatively and adapt well to change
  • Excellent organization skills and a high level of comfort handling details
  • Ability to read, analyze and understand customer contracts, corporate policies, and miscellaneous order documentation
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