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Order Management Associate

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Randstad

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Location:
India , Navi Mumbai

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Category:
Finance

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Primary Responsibilities: Preparation of Sales order (In SAP ERP) & updating it in salesforce (CRM portal); Create master data related to shipment/customer requirements in SAP; Sharing order Acknowledgement/ Order confirmation to customer through Salesforce/ SAP; Hygiene related to sales orders in SAP; Case hygiene in Salesforce to track orders & communication; Sharing shipment documents & tracking of sailed shipment information with customers as per the stipulated timelines; Sharing ‘Order Status Report’ with customers on a periodic basis and seeking forecasts; Monitoring actual order position vis-à-vis S&OP; Coordinating with Business Creation, Business Operation, RMU & Commercial for queries related to customer order processing; Coordinating with Demand planning, supply planning, logistic teams for queries related customer order execution; Having periodic calls with customers regarding the service levels, order position & further requirement; Basic understanding on the domestic/ export documentation (Road, Air & Sea) & understanding of country specific requirements; Understanding different certification, FTA, forms required by customer/ business; Basic of OTIF & sharing monthly MIS; Escalation handling & RCA with CAPA.

Job Responsibility:

  • Preparation of Sales order (In SAP ERP) & updating it in salesforce (CRM portal)
  • Create master data related to shipment/customer requirements in SAP
  • Sharing order Acknowledgement/ Order confirmation to customer through Salesforce/ SAP
  • Hygiene related to sales orders in SAP
  • Case hygiene in Salesforce to track orders & communication
  • Sharing shipment documents & tracking of sailed shipment information with customers as per the stipulated timelines
  • Sharing ‘Order Status Report’ with customers on a periodic basis and seeking forecasts
  • Monitoring actual order position vis-à-vis S&OP
  • Coordinating with Business Creation, Business Operation, RMU & Commercial for queries related to customer order processing
  • Coordinating with Demand planning, supply planning, logistic teams for queries related customer order execution
  • Having periodic calls with customers regarding the service levels, order position & further requirement
  • Basic understanding on the domestic/ export documentation (Road, Air & Sea) & understanding of country specific requirements
  • Understanding different certification, FTA, forms required by customer/ business
  • Basic of OTIF & sharing monthly MIS
  • Escalation handling & RCA with CAPA

Requirements:

  • 5 years of experience
  • Preparation of Sales order (In SAP ERP) & updating it in salesforce (CRM portal)
  • Create master data related to shipment/customer requirements in SAP
  • Sharing order Acknowledgement/ Order confirmation to customer through Salesforce/ SAP
  • Hygiene related to sales orders in SAP
  • Case hygiene in Salesforce to track orders & communication
  • Sharing shipment documents & tracking of sailed shipment information with customers as per the stipulated timelines
  • Sharing ‘Order Status Report’ with customers on a periodic basis and seeking forecasts
  • Monitoring actual order position vis-à-vis S&OP
  • Coordinating with Business Creation, Business Operation, RMU & Commercial for queries related to customer order processing
  • Coordinating with Demand planning, supply planning, logistic teams for queries related customer order execution
  • Having periodic calls with customers regarding the service levels, order position & further requirement
  • Basic understanding on the domestic/ export documentation (Road, Air & Sea) & understanding of country specific requirements
  • Understanding different certification, FTA, forms required by customer/ business
  • Basic of OTIF & sharing monthly MIS
  • Escalation handling & RCA with CAPA

Additional Information:

Job Posted:
January 07, 2026

Expiration:
February 26, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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