Order Management Analyst Job at Fivetran (Bengaluru)

Order Management Analyst

Fivetran

Location:
India , Bengaluru

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

We're looking for an Order Management Analyst to support our global order validation operations within the Revenue Accounting & Operations team. You will play a key role in ensuring customer orders are processed accurately, comply with company policies, and flow correctly through our systems. This role will work closely with our US-based manager and collaborate across teams such as Deal Desk, Revenue Accounting, and Systems Engineering to ensure clean data and timely deal closure.

Job Responsibility:

Review closed/won opportunities in Salesforce for completeness, accuracy and policy compliance prior to final booking
Validate key order fields (contract terms, PO numbers, start/end dates, billing details, SKUs, seat counts, pricing) across Salesforce and NetSuite
ensure correct mapping to billing/ERP
Identify, document and escalate order issues or missing information
follow up with Deal Desk, Sales, Legal or other stakeholders until resolved
Monitor sync health between Salesforce, product systems and NetSuite
troubleshoot and help resolve common order flow errors and blocked SOs
Execute order setup and maintenance tasks (amendments, renewals, cancellations, SOWs) and maintain accurate order records and audit trails
Validate outputs from rule-based or AI-assisted reconciliation/validation tools produced by the senior analyst: confirm accuracy, flag false positives/negatives, and provide concrete examples for tuning
Participate in UAT and release testing for new products, SKUs, pricing models and system/automation changes
run end-to-end tests (sales → order → billing → revenue → AR)
Maintain test cases, validation checklists, runbooks and SOPs on production readiness for order-related changes
Own daily triage of exception queues, blocked orders and amendment backlogs
drive SLAs for order resolution and document root causes
Generate and maintain operational reports (bookings QA tracker, exception logs, order quality dashboards) and provide weekly metrics to the manager
Collaborate with Revenue Accounting and Billing during month- and quarter-end close to ensure completeness of bookings and to support audit inquiries
Support the structured knowledge transfer from the Philippines BPO and help onboard India teammates
document processes and training artifacts to ensure operational readiness

Requirements:

2–3 years of experience in Order Management, Deal Desk, Billing, or QTC support roles at a SaaS or software company
Hands-on experience with Salesforce and a working understanding of NetSuite
High attention to detail and strong documentation discipline
Comfortable managing tasks across multiple systems and troubleshooting data discrepancies
Effective communicator who can coordinate with global counterparts and follow through independently
Eager to learn, improve processes, and contribute to a global operations team

What we offer:

100% employer-paid medical insurance*
Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
RSU stock grants*
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents

Additional Information:

Job Posted:
April 10, 2026

Employment Type:

Fulltime

Work Type:

Remote work

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