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Fivetran Logo Fivetran · IT - Administration

Order Management Analyst

India, Bengaluru · Job Posted April 10, 2026
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Job Description

We're looking for an Order Management Analyst to support our global order validation operations within the Revenue Accounting & Operations team. You will play a key role in ensuring customer orders are processed accurately, comply with company policies, and flow correctly through our systems. This role will work closely with our US-based manager and collaborate across teams such as Deal Desk, Revenue Accounting, and Systems Engineering to ensure clean data and timely deal closure.

Job Responsibility

  • Review closed/won opportunities in Salesforce for completeness, accuracy and policy compliance prior to final booking
  • Validate key order fields (contract terms, PO numbers, start/end dates, billing details, SKUs, seat counts, pricing) across Salesforce and NetSuite
  • ensure correct mapping to billing/ERP
  • Identify, document and escalate order issues or missing information
  • follow up with Deal Desk, Sales, Legal or other stakeholders until resolved
  • Monitor sync health between Salesforce, product systems and NetSuite
  • troubleshoot and help resolve common order flow errors and blocked SOs
  • Execute order setup and maintenance tasks (amendments, renewals, cancellations, SOWs) and maintain accurate order records and audit trails
  • Validate outputs from rule-based or AI-assisted reconciliation/validation tools produced by the senior analyst: confirm accuracy, flag false positives/negatives, and provide concrete examples for tuning
  • Participate in UAT and release testing for new products, SKUs, pricing models and system/automation changes
  • run end-to-end tests (sales → order → billing → revenue → AR)
  • Maintain test cases, validation checklists, runbooks and SOPs on production readiness for order-related changes
  • Own daily triage of exception queues, blocked orders and amendment backlogs
  • drive SLAs for order resolution and document root causes
  • Generate and maintain operational reports (bookings QA tracker, exception logs, order quality dashboards) and provide weekly metrics to the manager
  • Collaborate with Revenue Accounting and Billing during month- and quarter-end close to ensure completeness of bookings and to support audit inquiries
  • Support the structured knowledge transfer from the Philippines BPO and help onboard India teammates
  • document processes and training artifacts to ensure operational readiness

Requirements

  • 2–3 years of experience in Order Management, Deal Desk, Billing, or QTC support roles at a SaaS or software company
  • Hands-on experience with Salesforce and a working understanding of NetSuite
  • High attention to detail and strong documentation discipline
  • Comfortable managing tasks across multiple systems and troubleshooting data discrepancies
  • Effective communicator who can coordinate with global counterparts and follow through independently
  • Eager to learn, improve processes, and contribute to a global operations team

What we offer

  • 100% employer-paid medical insurance*
  • Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
  • RSU stock grants*
  • Professional development and training opportunities
  • Company virtual happy hours, free food, and fun team-building activities
  • Monthly cell phone stipend
  • Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents
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