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Order Management Analyst - Portuguese and Spanish Speaker

United Kingdom, Frimley · Job Posted May 03, 2026
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Job Responsibility

  • To leverage communication and influencing skills in relation to order management, to maximize the customer case fill (and on time delivery if appropriate) in line with departmental and customer targets
  • To work closely with other members of the customer Fulfilment team, as well as the Associate Manager to provide outstanding service to all customers
  • To maximize collaborative ways of working with trade customers through analysis
  • to communicate recommendations to benefit the business and to build strong collaborative relationships with our partners in the local business to drive commercial and supply chain initiatives
  • To professionally manage stock allocations in line with local sales & supply chain teams’ expectations in low or out of stock situations
  • To ensure the effective management of new product listings and delists into customers through liaison with the local sales & logistics service providers
  • Supported by promotional grids, to work closely with local sales teams and customers to ensure the professional management of customer promotions/other trade events
  • Ensure the accurate and smooth processing of customer orders and master data (Customer & Material Data) in SAP
  • To deliver ongoing effectiveness improvements to the order management activity using LEAN Tools and Methodologies

Requirements

  • Fluent in English and Portuguese, written and verbal, with a minimum of conversational Spanish (preferred)
  • Should be of graduate caliber
  • Supply Chain Experience or understanding of end-to-end Supply Chain (desirable)
  • Previous experience in customer services and order management experience (desirable)
  • Intermediate level in Word, Excel and Outlook
  • Knowledge of Lean methodology & tools an advantage (desirable)

Nice to have

  • Conversational Spanish
  • Supply Chain Experience or understanding of end-to-end Supply Chain
  • Previous experience in customer services and order management experience
  • Knowledge of Lean methodology & tools

What we offer

  • Flexible starting and finishing times + 4.5 day working week
  • 33 days annual leave including public holidays due to supporting European countries
  • Profit Share, Pension, Life cover & Health Insurance
  • Shuttle bus from local train stations, Cycle to Work Scheme, EV Charging, Free parking
  • Newly revamped Gym with free classes and NEW Spin Studio
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