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As part of the EMEA Shared Service Centre, you'll provide outstanding service for all aspects of service for customers (retailers) in our Scandinavian market. In addition to that, you'll attend supply chain meetings, manage stock allocations, ensure accurate processing of all orders and liaise with internal stakeholders and working closely with the team to plan and organise every detail of the customer fulfilment journey. Using Lean methodology & tools, you’ll be looking for ways to improve and standardise processes.
Job Responsibility:
To deliver exceptional customer experience through efficient and accurate operational order management
To ensure the effective management of Material Master Data in SAP, new product listings and delists into customers through liaison with the local sales & logistics service providers
Supported by promotional grids, to work closely with local sales teams and customers to ensure the effective management of customer promotions/other trade events
Monitor order flow to proactively identify problems, resolve issues, develop alternative solutions, and avoid shipping discrepancies
To manage stock allocations in line with local sales & supply chain teams’ expectations in low or out of stock situations
Drive efficiency by simplification and standardisation of processes & procedures across multiple countries
Work closely with other members of the Customer Fulfilment team as well as members of the Supply chain team and Logistics to provide outstanding service to all stakeholders
Ensure compliance and Audit readiness
To maximise collaborative ways of working with customers through analysis
to communicate recommendations to benefit the business and to build strong collaborative relationships with our partners to drive commercial and supply chain initiatives
Requirements:
Fluent in both English and in one or all Scandinavian languages (Danish, Swedish and/or Norwegian) written and verbal
Supply Chain Experience or understanding of end-to-end Supply Chain (desirable)
Previous experience in customer service and order management (desirable)
SAP knowledge (desirable)
Intermediate level in Word, Excel, and Outlook
Knowledge of Lean methodology & tools an advantage (desirable)
Nice to have:
Supply Chain Experience or understanding of end-to-end Supply Chain
Previous experience in customer service and order management
SAP knowledge
Knowledge of Lean methodology & tools
What we offer:
Flexible starting and finishing times + 4.5 day working week
33 days annual leave including public holidays due to supporting European countries
Profit Share, Pension, Life cover & Health Insurance
Free Parking, Shuttle bus from local train stations, EV Charging, Cycle to Work scheme
Newly refurbished onsite Gym + free Classes + NEW Spin Studio