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In Alfa Laval, we are every single day contributing to a more sustainable future for our planet through engineering innovation. Our global team designs and implements the refining, recycling and purifying process that allow our customers to be better themselves. You will find our work in leading applications for water purification, clean energy, food production, waste processing, pharmaceutical development and much more. The people of Alfa Laval enjoy the freedom to pursue ideas and the resources to see those ideas to become reality, in an environment that welcomes drive, courage and diversity. The result is a company where we all can be very proud of what we do. Our core competencies are in the areas of heat transfer separation, and fluid handling. We are dedicated to optimizing the performance of our customers' processes. our world-class technologies, our systems, equipment and services must create solutions that help our customers stay ahead.
Job Responsibility:
Register, validate, and maintain customer orders in the system
Checks delivery times and basic technical selections
Work in the Movex / D365 ERP-system for all order-related activities
Act as the primary contact for all order-related customer communication
Provide order confirmations, updates, and proactive information about delays or risks
Coordinate and follow up on customer complaints and claims
Represent customer needs internally across functions
Validate technical requirements, scope, and necessary documents (drawings, specifications, etc)
Coordinate with Engineering for feasibility, design approvals, and BOM release
Track ETO milestones and escalate issues early to secure on-time delivery
Coordinate with Production Planning on scheduling and capacity allocation
Verify material availability, monitor production progress, and escalate shortages
For standard orders: handle material planning, scheduling, and progress follow-up
For ETO orders: define and monitor critical-path activities (engineering release, materials, FAT, shipment)
Prepare, collect, and manage all customer and internal documentation (drawings, certificates, QA documents, manuals)
Coordinate inspections, FAT/IFAT, and customer approvals
Ensure compliance with internal processes, quality standards, and contractual requirements
Arrange shipments in collaboration with Logistics, ensuring correct packaging, labeling, and transport
Confirm shipment details to customers and close orders in the system
Monitor orders from start to finish to ensure delivery precision and customer satisfaction
dentify order-related risks early and initiate mitigation actions
Contribute to continuous improvement initiatives involving workflow, lead time, and system updates
Requirements:
Experience in order handling, supply chain, logistics, or production coordination
Understanding of technical products (mechanical, industrial, engineered equipment preferred)
Experience with ERP systems (Movex, SAP, D365 or similar)
Basic commercial and contract knowledge (pricing, Incoterms, payment terms)
Ability to read and understand technical documents (drawings, specs, BOMs) is a merit
Strong communication and customer service mindset
High level of accuracy, structure, and follow-through
Ability to manage multiple tasks in parallel and prioritize effectively
Ability to learn new processes and systems as per requirement
Strong coordination ability across functions (Sales, Engineering, Planning, QA, Logistics)
Capture details during project execution and track action points with concern person till closure
Problem-solving skills and proactive attitude. Lead team of CFT members, analyze problems, identify root causes, evaluate options, and implement effective solutions and work on proposed solutions
3–6 years of experience in order handling, production/supply chain roles or customer service
Experience with engineered/ETO products is an advantage
Office environment with frequent attendance on the shop floor. Safety equipment required when present on the shop floor – footwear, hearing, eyewear
Nice to have:
Experience with engineered/ETO products is an advantage
Ability to read and understand technical documents (drawings, specs, BOMs) is a merit
What we offer:
We offer you an interesting and challenging position in an open and friendly environment where we help each other to develop and create value for our customers
Exciting place to build a global network with different nationalities
Your work will have a true impact on Alfa Laval’s future success, you will be learning new things every day