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As an Order Handler, you will be the first point of contact for customer order inquiries. Your main responsibility is to ensure timely, accurate, and professional responses, always aiming to exceed customer expectations. This is a temporary position for 6 months, where the assignment starts by agreement, with the possibility of extension or permanent employment.
Job Responsibility:
Registering and confirming customer orders
Handling changes and updates to orders
Providing regular status updates to customers and colleagues
Collecting and sharing shipping instructions and documentation
Ensuring escalations are routed correctly to the right department
Requirements:
Experience in order handling or customer support
A structured and detail-oriented way of working
A strong service mindset and ability to build good relationships
Good communication skills in both Swedish and English, spoken and written
Experience working with computerized administrative systems, preferably Microsoft D365 or similar