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Order Fulfillment Specialist

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Robert Half

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Location:
United States , San Diego

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Our client is seeking a detail-oriented and customer-focused professional to support order fulfillment, customer service, and sales operations within a construction-related environment. This role is ideal for someone who can manage order processing, respond to customer inquiries, and provide administrative support to the sales team while maintaining accuracy and a high level of service. The ideal candidate is organized, proactive, and comfortable working in a fast-paced setting with multiple priorities.

Job Responsibility:

  • Process customer orders accurately and ensure timely fulfillment in coordination with internal teams and vendors
  • Serve as a primary point of contact for customers regarding product availability, order status, pricing, and delivery updates
  • Support sales operations by preparing quotes, entering orders, updating account information, and assisting with customer follow-up
  • Coordinate with warehouse, logistics, and operations teams to help ensure orders are completed and delivered as expected
  • Resolve customer concerns related to orders, shipments, and product issues in a professional and timely manner
  • Maintain accurate records of customer interactions, order activity, and sales support documentation
  • Assist with inventory-related communication, backorder tracking, and scheduling updates as needed
  • Provide general administrative support to the customer service and sales teams

Requirements:

  • 2+ years of experience in customer service, order processing, inside sales support, or a related role, ideally within construction, building materials, manufacturing, or distribution
  • Strong communication and interpersonal skills with a customer-focused approach
  • Experience handling order entry, quotes, and fulfillment coordination
  • Proficiency in Microsoft Office Suite and comfort working with ERP, CRM, or order management systems
  • Strong organizational skills with the ability to multitask and manage competing priorities
  • High attention to detail and commitment to accuracy
  • Ability to work effectively both independently and as part of a team
What we offer:
  • medical, vision, dental, life and disability insurance
  • 401(k) plan

Additional Information:

Job Posted:
May 16, 2026

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