Order Fulfillment Rep II

• Responsible for performing all assigned duties related to the completion of a daily call file
• Create positive relations, promote strong customer service, and to provide information necessary to allow retailers to properly manage their on-hand inventory of Instant Lottery Tickets
• Manages call file
• Contacts Lottery retailers bi-weekly to promote new products, place orders, and provide premium customer service
• Maintains daily computerized customer records of all phone contacts and brief description of daily business transactions
• Is prepared at all times to answer inbound calls in addition to managing outbound call file
• Assists Lottery field sales staff as a direct liaison to their retailers and provide feedback where necessary
• Develop a full understanding of the current mix of available instant ticket games available
• Reviews and processes incoming ticket orders received from both lottery sales representatives and retailers
• Monitors and tracks sales levels in order to better service assigned retailers
• Provides support for key accounts and coordinates changes necessary to implement changes of ownership
• Provides information to retailers on upcoming lottery promotions and contests
• Educates retailers on instant ticket policies and procedures
• Works with retailers in troubleshooting and correcting incorrect shipment of orders
• Performs additional duties as assigned

• High School Diploma
• 2 years of work experience preferably in a customer service role
• Proficiency in Microsoft Office Applications
• Professional phone etiquette

Associates Degree preferred

• Medical benefits on day one of being a Brightstar employee
• 12 paid holidays plus two floating holidays per year
• Three weeks of paid vacation per year, prorated in the first year
• 401K with employer match and 100% vested on day one
• Company-paid parental leave, life insurance, short-term disability, and long-term disability
• Gym membership reimbursement, free identity theft protection, and tuition reimbursement