Order Entry Specialist Job at Meritech (Golden)

Order Entry Specialist

Meritech

Location:
United States , Golden

Category:
Customer Service

Contract Type:
Not provided

Salary:

19.50 - 22.00 USD / Hour

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Job Description:

Meritech's CleanTech Automated Handwashing technologies are changing the hygiene game for thousands of companies. We're looking for a customer service–driven professional to join us as our Order Entry Specialist. In this role, you'll partner closely with our Outside Sales Team, Inside Sales Managers, and broader team to ensure an exceptional customer experience. You'll support both inbound and outbound calls and manage the full order entry process with accuracy and care.

Job Responsibility:

Conduct customer outreach calls
Manage high-volume inbound customer calls
Assist with data entry, order placement, and order management
Be flexible and adaptable to accommodate customer needs
Maintain and manage customer relationships
Manage diverse portfolio of customer accounts
Analyze data to inform future decisions
Provide excellent customer service
Partner closely with Outside Sales Team, Inside Sales Managers, and broader team to ensure exceptional customer experience
Support inbound and outbound calls
Manage full order entry process with accuracy and care

Requirements:

Experienced in (or eager to learn) order entry/customer service (2+ years preferred)
Proficient in Microsoft Office Suite, and preferably experienced in Salesforce or similar
Skilled multi-tasker and time manager
Strong attention to detail
Committed to delivering high-quality and accurate work
Flexible and adaptable in interpersonal skills, capable of dealing with different types & preferences of customers, with positive attitude
Strong organizational skills & work ethic
Willing & able to commute daily to our office in Golden, CO
Experienced at analyzing data to find helpful & relevant information to inform business decisions
Great at problem-solving to help resolve customer complaints or needs
Excellent with verbal and written communication to clearly communicate with customers (proficient in English reading, writing, and basic mathematics - high school diploma or GED equivalent level)
Able to regularly perform physical requirements: frequently utilize basic office equipment, communicate via phone/email/chat, work at a desk/computer
occasionally lift up to 15 pounds

What we offer:

Comprehensive benefits package including Medical, Dental, Vision, Life, Disability, and 401(k) with company contributions
3 weeks annually of paid-time-off and sick leave accrual, with increases based on tenure
Paid company holidays
Payroll every other Thursday

Additional Information:

Job Posted:
January 03, 2026

Employment Type:

Fulltime

Work Type:

On-site work

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