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Order Entry & Logistics Team Lead

LI-COR

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Location:
Germany , Heidelberg

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Category:
Logistics

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Contract Type:
Employment contract

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Salary:

Not provided
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Job Description:

The Order Entry & Logistics Team Lead will lead, direct, and manage activities related to sales order entry, customs and logistics. This includes coordination and oversight of the master shipment schedules and product allocations to Customers for all products in the portfolio of SERVA and LICORBio.

Job Responsibility:

  • Manage, coordinate, and execute the distribution of products, accessories, and configurations to meet Customer delivery targets
  • Provide staff development and cross-training to ensure minimal disruption in the event of temporary absence from LI-COR of any individual Sales & Logistics Correspondent
  • Establish achievable short-term and long-range shipping forecasts with Sales, Marketing and the Warehouse teams
  • Establish and maintain procedures that document the Sales Order entry processes
  • Coordinate any issues that arise between the Shipping group and Sales & Logistics Correspondents to ensure timely delivery of our product to customers
  • Communicate with Finance any issues that may affect collection of payment from customers or other issues that affect the recording of transactions in the General Ledger
  • Implement best practices discussions with Sales & Logistics Correspondent personnel to ensure the highest efficiency is had by all individuals on the Order Entry Team
  • Organize and implement shipment schedules with the Logistics team to ensure on-time deliveries to Customers
  • Manage instrument allocations in accordance with customer requested ship dates and coordinate available to Promise inventory with current inventory levels using Sales Force and other associated systems. Reconcile and gain agreement with Sales, Order Entry personnel, and Technical Sales Consultants on viable ship dates
  • Participate in the processing of customer orders (Purchase Orders, Web Orders, Phone Orders, etc.) by way of regular, daily interface with Sales Order Correspondents. Responsibilities include checking details of the address, order consistency with quotations, special shipping conditions, details of the address, order consistency with quotations, special shipping conditions, backorder release, and price accuracy prior to distributing Shipping documents to Shipping personnel
  • Manage information requests regarding status of incoming orders and shipping date status
  • Manage the reclamation process, perform root cause analysis to identify the origin of mistakes, document the outcomes and corrective actions in Salesforce. Train team members and coordinate resolving warehouse related reclamations with the warehouse team. Report the outcomes to relevant stakeholders
  • Manage the correct assignment of serialized assets in Salesforce, based on the shipping/customer locations that originate with the item fulfilments, along with any extended warranties, contracts or service and maintenance plans
  • Ensure the main phone line is manned at all times
  • Know, understand, and comply with shipping carriers’ requirements for domestic and international shipments by way of ATR and IATA regulations
  • Oversee the preparation of Shipping documents and coordinate with carriers, customers, freight forwarders, and distributors. Periodically determine method of shipment and packing materials and methods as required for shipments
  • Supervise and enter information accurately into LI-COR MRP system and Freight Carrier systems
  • Oversee the maintenance of all packing and shipping equipment
  • Frequently assess shipping methods, procedures, and practices
  • recommend changes and improvements. Track, monitor, and report all pertinent Key Performance Indicators
  • Maintain accurate and up-to-date records of Sales Orders, Item fulfilments, import/export documentation, proforma invoices, customs documentation and any other audit relevant operations documents together with the team
  • Coordinate and oversee the transition from Microsoft Dynamics 2009 ERP system to Oracle Netsuite, ensuring a smooth migration of processes and data
  • Work closely with cross-functional teams to identify requirements, address challenges, and implement best practices throughout the ERP transition
  • Develop detailed project plans, timelines, and progress reports to keep all stakeholders informed and aligned during the migration process
  • Facilitate training sessions and provide support to staff to ensure successful adoption and optimal utilization of the new Oracle Netsuite system

Requirements:

  • General Education and preferably have completed training in office administration
  • Minimum five (5) years of experience in a Supply Chain / Logistics / Operations role with direct responsibilities for unit results and/or similar general office experience with emphasis on sales order management and processes
  • At least 4-5 years’ experience in an office environment
  • Demonstrated proficiency with standard computer applications
  • Systems understanding of ERP, MRP, Quality Control, and Finance
  • Demonstrated analytical skills (General Analytics, Cost-Benefit Analysis, Risk Management, Distribution Management, Operations Planning and Control, etc.)
  • Excellent communication (verbal/written), interpersonal, organization, and presentation skills in German and English
  • Ability to work independently and/or as a member of a larger team
  • Must be dependable, cooperative, and have good attendance
  • Possess sound business understanding and technical acumen for assigned categories
  • Possess sound mathematical aptitude

Additional Information:

Job Posted:
February 03, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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