Order Entry & Ecommerce Specialist

• Enter quotes and orders into Salesforce
• majority of work is data entry
• Create and manage users for the ecommerce platform (e-shop)
• Provide day-to-day customer service and administrative support, including order entry and responding to customer inquiries via the ticketing system (Freshdesk)
• Ensure accuracy of pricing, freight information, and completion of order quality assurance
• Support sales teams by preparing quotes and sending approvals
• Assist with process support, including credits, returns, and web shop setups
• Handle incoming calls (5–10 daily) via phone queue
• Participate in internal Teams meetings
• Adapt to changing tasks, supporting various administrative needs as required

• Clear written and verbal communication skills with the ability to explain procedures in a concise manner
• Demonstrated technical aptitude (ability to quickly learn and set up users in web platforms)
• Experience with Salesforce, Outlook, Office 365, Excel
• Freshdesk and SAP preferred (training provided)
• Strong attention to detail and ability to multitask
• Self-starter with flexibility to navigate shifting priorities and limited direct supervision
• Proven customer service and administrative skills

Freshdesk and SAP preferred

• Medical, vision, dental, and life and disability insurance
• 401(k) plan