Order Entry Coordinator Job at ALFA LAVAL ITALY S.R.L. (Greenwood)

Order Entry Coordinator

ALFA LAVAL ITALY S.R.L.

Location:
United States , Greenwood

Category:
Customer Service

Contract Type:
Not provided

Salary:

60000.00 - 70000.00 USD / Year

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Job Description:

As an integral member of our team, you will play a pivotal role in supporting customers throughout their service journey. You will have the opportunity to be the customer’s primary point of contact during the service process. You provide clear updates, coordinate internal progress checks, and ensure expectations are aligned from start to finish, contributing to the overall success and growth of our organization.

Job Responsibility:

Coordinate fulfillment timelines with Field Service, Service Centers, and Distribution Centers (AMDC and global DCs) to ensure readiness
Serve as the customer communication point throughout order and service fulfillment
Coordinate schedule timing, site readiness, and material delivery requirements
Communicate expected delivery dates, technician scheduling windows, service center progress, and proactive updates to customers
Collaborate with ATS & AMDC to monitor availability of non-standard or replacement parts prior to dispatch or repair
Monitor order execution status and proactively notify customers of risks, delays, or required changes
Escalate internal blockers through the escalation channels for resolution
Update systems of record (OneCRM, One4AL, OneService, ServiceNow, and other systems to reflect milestone progression
Confirm order completion, invoicing requirements and invoice ready confirmation for order handler

Requirements:

Associate’s degree in business administration or related discipline
3–5 years of experience in customer service, field coordination, or project support
Experience in customer service, service coordination, logistics, or project management related roles
Strong communication and follow-through skills
Ability to balance multiple priorities with professionalism
Familiarity with logistics, service scheduling, or supply chain dependencies
Skilled in proactive communication and issue escalation within high-volume parts and service fulfillment environments
Understanding of Field Service, Service Center, and Logistics Scheduling Dependencies
Ability to Identify Risks Early and Escalate Appropriately
Professional Relationship Management under Time-Sensitive Conditions

What we offer:

Healthcare, dental and vision plans
Robust wellness program
Generous 401(k)
Paid holidays
Paid time off benefits

Additional Information:

Job Posted:
January 18, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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