Order Entry Coordinator, Media & Entertainment Job at Comcast Advertising (New York)

Job Description

The Order Entry Coordinator plays a critical role in supporting a high-volume advertising sales team by ensuring the accurate and timely entry, maintenance and management of advertising orders across internal systems and partnering with various teams.

Job Responsibility

Accurately enter and manage advertising sales orders, revisions, cancellations, and make-goods within designated Salesforce CRM system
Review order submissions for completeness, accuracy, pricing, inventory availability, and compliance with internal policies
Partner closely with Sales and Sales Partners for all aspects of client's campaigns
Ensure all client campaign details, flight dates, rates, targeting requirements, creative specifications, and billing information are correctly reflected in the system
Process changes to existing campaigns including budget updates, date extensions, product adjustments, and audience modifications with the appropriate partner teams while keeping Sales informed
Communicate directly with clients regarding campaign details, order confirmations, changes, and status updates, ensuring clarity, accuracy, and a high level of customer service throughout the campaign lifecycle
Communicate proactively with sales teams regarding order status, issues, and required follow-up actions
Support campaign launch readiness by coordinating with media planning, campaign management, ad operations, and fulfillment teams
Identify opportunities to streamline workflows and improve data quality across the sales process
Maintain data integrity across CRM and order management systems
Ensure compliance with company policies, contractual terms, and revenue recognition requirements
Input and audit to ensure timely tracking of sports, high-profile events and packages for sales in special event tracker and/or relevant market trackers
Quality control inventory for orders and communicate any needs for changes/revisions based upon results and expectations
Download/transfer electronic order files in accordance with current guidelines and client expectations
Review and evaluate all streaming orders for clearance using available reporting and systems. Communicate any issues discovered to management and/or appropriate leadership
Enter notes on the order lines in the TV order management system and provide appropriate notifications to sales, support and National Cable Communications (NCC), as applicable, through established standard operating procedures (SOPs)
Enter most complex streaming orders into the digital order management system and related systems, ensuring all quality control measures are followed and accurate copy is confirmed
Act as subject matter expert and participates in testing of digital order management system and related systems as necessary
Submit new client set up requests in CRM
Assist in the processing of all advanced media orders, including Digital Ad Insertion (DAI), Video-on-Demand (VOD) and interactive TV (iTV)
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
Other duties and responsibilities as assigned

Requirements

2+ years' experience supporting Sales teams/organizations
Hands-on experience with sales tools
Working and supporting a Salesforce CRM for the organization
Experience in sales forecasting, pipeline management and sales process optimization
Strong communication skills with the ability to present business decisions for improvement
Ability to collaborate with cross-functional teams
Experience with agile methodology
Strategic and critical thinking skills
Lead qualification familiarity
Data management skills for configuring insights to make decisions using data
Microsoft suite

What we offer

Medical, prescription, vision, and dental insurance for eligible employees
401(k) savings plan with dollar-for-dollar matching up to the first 6% of your pay
Paid time off including eight observed company holidays and flex time
Exclusive perks + discounts, including tuition assistance, commuter benefits and more

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Order Entry Coordinator, Media & Entertainment

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