Order entry administrative coordinator

• Enter and process orders and defective claims/returns
• Relationship building with customers, represent the company in a professional and courteous manner
• Find appropriate solutions for our customers
• Liaise directly with Sales Managers/Representatives providing information and support
• Have extensive product knowledge through training
• Work with all personnel and outside contacts to satisfy clients’ needs and achieve company goals
• Inform customers of upcoming promotions, product launches
• Assist in completing sales projects including proposals and marketing
• Upsell whenever possible
• Review back orders and proactively propose alternative solutions to customers
• Identify areas of improvement in the company and assist in creating and implementing solutions
• Complete sales reports and gather data requested by the respective sales manager within the provided deadlines
• Analyze data requested by the sales managers to help achieve the territory’s targets
• Participate in department meetings and take responsibility for sales improvement initiatives and other assigned action items
• Assist sales managers and supervisor on an as needed basis

• Experience in a similar position or Business Administration
• Sales quotes and upselling
• Proven customer service skills
• Ability to work in a dynamic environment
• Great attention to detail and organizational skills
• Bilingual (French and English)
• Computer proficiency and knowledge of Microsoft Office

Qualification would be an asset as well as knowledge of SAP

• Stimulating work environment
• Flexible schedule
• Hybrid work (home 2 days a week / office 3 days a week)
• Employer's contribution to employee's RRSP plan
• Generous vacation 3 weeks vacation and personal days policy
• Closed 1 week at Christmas
• Performance bonuses
• 10-15 minute walk to the REM (the future Morgan station)