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Order & Distribution Management Coordinator

France, Bidart Employment contract · Job Posted June 10, 2026
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Job Description

Do you bring experience in order management and customer-facing coordination within an international B2B environment? Have you got a proactive, service-led mindset and the drive to see every order through from customer purchase order to successful delivery? If this sounds like you and you are driven by purpose, Join the SOPHiA GENETICS Customer Experience Team as an Order Management Coordinator, and enable us to make a positive impact on the outcomes for cancer and rare disease patients worldwide.

Job Responsibility

  • Manage customer purchase orders in a B2B environment, ensuring they are accurately reviewed, processed and followed through to delivery
  • Coordinate with internal teams and logistics partners to organise shipments, monitor delivery progress and support resolution of delays or claims
  • Work confidently with ERP workflows and automated order processes, understanding how orders move through systems and helping resolve exceptions when needed
  • Collaborate with colleagues across Customer Experience, production, logistics and commercial teams to provide a proactive, seamless customer experience

Requirements

  • 2-4 years of direct working experience in order management, customer order processing, or distribution/logistics coordination within an international B2B environment
  • Demonstrated experience managing the full order workflow, from receiving customer requests or purchase orders through to shipment follow-up and delivery completion
  • Knowledge of ERP systems is mandatory
  • Full fluency in English

Nice to have

  • Exposure to international shipping, transport coordination, customs/import-export or regulated product environments would be advantageous
  • Comfort working with process automation tools or system-driven workflows would be highly beneficial
  • Customer-facing or direct client interaction experience would be a nice to have

What we offer

  • Forfait-Jour working types
  • Health benefits for you and your family covered by 80% employer contributions
  • Life Insurance and pensions contribution
  • SWILE meal vouchers and home office allowances
  • 25 Days Vacation
  • Additional voluntary benefits including sports allowance, language courses, bank partnerships and transportation

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