Order desk representative and sales coordinator

• Answers retailers phone calls and emails to take orders, provide information about products, availability, prices and other relevant information
• A to Z management and coordination of all outbound shipments
• Communicate with external 3rd parties (warehouses/trucking) and enter orders accordingly
• Assist clients in resolving order issues and follow up by email and / or telephone
• Advise customers about winter and summer outdoor products to close sales
• Entering orders received by phone or webstore
• Other job related assigned by the supervisor
• Work closely with all sales representatives
• Verify each order to ensure that the information is accurate (product, quantity, price, shipping date, special requirements, etc.)
• In case of customer complaints or product return, investigate, initiate the paperwork and take immediate action in order to satisfy the customer
• Always display competence, courtesy and profession

• DEC/College degree along with 2 years’ experience in coordination or similar market-related experience
• Must be computer literate (Word, Excel)
• Bilingual (French and English, spoken and written)
• Excellent interpersonal skills
• Excellent organizational and time management
• Adaptable, empathetic, patient and a positive-attitude are key requirements of this role

Being sportive, preferably in individual outdoor sports, is an additional asset

• Monday-Friday 9AM-5PM
• Full medical and dental benefits
• Sporting goods purchased at certain deals/discounts
• We offer an employment in a dynamic and relaxed environment, where the company moto is “Always Good Times” is being lived daily
• Annual performance bonus