CrawlJobs Logo
SIG Group Logo SIG Group · Customer Service

Order Center Representative

United States, Chicago Employment contract 55000.00 - 65000.00 USD / Year · Job Posted June 04, 2026
Apply Position
Job Link Share

Job Description

The Order Center Representative is responsible for maintaining customer accounts, timely responses to inquiries, and satisfactory resolution of outstanding issues.

Job Responsibility

  • Manage customer accounts to deliver exceptional service and grow the business with flexible packaging films
  • Respond to customer communications by phone or email to deliver exceptional customer service
  • Quote charges to customers for goods and services based on approved pricing structure
  • Process purchase orders for delivery
  • Coordinate with cross functional teams such as Commercial, Planners, Manufacturing, Shipping, and Traffic departments to execute timely deliveries
  • Coordinate with Finance Department regarding related credit requests
  • Monitor trial requests to provide best-in-class service
  • Probe customers with questions to identify and define opportunities
  • Collect and identify order discrepancies, customer complaints, and business opportunities to resolve issues and better address challenges
  • Enter, correct, and compile customer account profiles in database to track customer trends and company information
  • Provide continuous feedback to internal and external customers
  • Run monthly reports to track customer accounts and open orders
  • Track departmental metrics to measure success and identify areas for continuous improvement
  • Serve as the back-up for designated team members for proper coverage

Requirements

  • Bachelor's degree from an accredited college or university is required
  • 3-5 years of customer service experience required
  • Proficient in Microsoft Applications (Excel, Word, PowerPoint and Outlook)
  • Familiarity with Enterprise Resource Planning (ERP) systems preferred
  • Proficiency with the Baan/LN ERP system preferred but not required

Nice to have

  • Familiarity with Enterprise Resource Planning (ERP) systems preferred
  • Proficiency with the Baan/LN ERP system preferred but not required

What we offer

  • Generous Day 1 eligibility healthcare & life insurance for you and qualified dependents
  • 401K Retirement matching reimbursement
  • Vacation & PSL
  • Paid Holidays
  • Performance Bonus
  • And much more!
  • Opportunity to partially work from home
SIG Group - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Order Center Representative

8 matching positions

Customer Service Representative

Under close supervision, the Customer Service Representative is responsible for ...
Location
Location
Canada , Stratford
Salary
Salary:
Not provided
napaonline.com Logo
NAPA Auto Parts
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • Zero (0) to three (3) years of related experience or an equivalent combination
  • Reliability, organization, and attention to detail
  • Strong communication skills including written, verbal, and listening
  • Ability to multi-task and time management skills
  • Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet
Job Responsibility
Job Responsibility
  • Responds to basic customer inquires regarding products, provides quotes, and handles order entry
  • Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales)
  • Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters
  • May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries
  • Builds customer relationships to drive repeat business by relating to the customer and drive process improvements
  • Orders items to ensure appropriate inventory levels are maintained for customers
  • May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order
  • Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory
  • Determines the most cost effective shipping method for customer orders
  • Partners with Account Representatives to ensure customer satisfaction
What we offer
What we offer
  • Healthcare coverage
  • 401(k)
  • Tuition reimbursement
  • Vacation pay
  • Sick pay
  • Holiday pay
  • Fulltime
Read More
Arrow Right

Customer Service Representative

Under close supervision, the Customer Service Representative is responsible for ...
Location
Location
United States , Moses Lake
Salary
Salary:
18.09 - 22.63 USD / Hour
napaonline.com Logo
NAPA Auto Parts
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • Zero (0) to three (3) years of related experience or an equivalent combination
  • Reliability, organization, and attention to detail
  • Strong communication skills including written, verbal, and listening
  • Ability to multi-task and time management skills
  • Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet
Job Responsibility
Job Responsibility
  • Responds to basic customer inquires regarding products, provides quotes, and handles order entry
  • Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales)
  • Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters
  • May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries
  • Builds customer relationships to drive repeat business by relating to the customer and drive process improvements
  • Orders items to ensure appropriate inventory levels are maintained for customers
  • May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order
  • Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory
  • Determines the most cost effective shipping method for customer orders
  • Partners with Account Representatives to ensure customer satisfaction
What we offer
What we offer
  • Healthcare coverage options
  • 401(k)
  • Tuition reimbursement
  • Vacation pay
  • Sick pay
  • Holiday pay
  • Fulltime
Read More
Arrow Right

Customer Service Representative

Under close supervision, the Customer Service Representative is responsible for ...
Location
Location
United States , Champaign
Salary
Salary:
Not provided
napaonline.com Logo
NAPA Auto Parts
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • Zero (0) to three (3) years of related experience or an equivalent combination
  • Reliability, organization, and attention to detail
  • Strong communication skills including written, verbal, and listening
  • Ability to multi-task and time management skills
  • Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet
Job Responsibility
Job Responsibility
  • Responds to basic customer inquires regarding products, provides quotes, and handles order entry
  • Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales)
  • Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters
  • May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries
  • Builds customer relationships to drive repeat business by relating to the customer and drive process improvements
  • Orders items to ensure appropriate inventory levels are maintained for customers
  • May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order
  • Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory
  • Determines the most cost effective shipping method for customer orders
  • Partners with Account Representatives to ensure customer satisfaction
What we offer
What we offer
  • Healthcare coverage
  • 401(k)
  • Tuition reimbursement
  • Vacation pay
  • Sick pay
  • Holiday pay
  • Fulltime
Read More
Arrow Right

Customer Service Representative

Under close supervision, the Customer Service Representative is responsible for ...
Location
Location
United States , West Allis
Salary
Salary:
Not provided
napaonline.com Logo
NAPA Auto Parts
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • Zero (0) to three (3) years of related experience or an equivalent combination
  • Reliability, organization, and attention to detail
  • Strong communication skills including written, verbal, and listening
  • Ability to multi-task and time management skills
  • Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet
Job Responsibility
Job Responsibility
  • Responds to basic customer inquires regarding products, provides quotes, and handles order entry
  • Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales)
  • Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters
  • May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries
  • Builds customer relationships to drive repeat business by relating to the customer and drive process improvements
  • Orders items to ensure appropriate inventory levels are maintained for customers
  • May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order
  • Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory
  • Determines the most cost effective shipping method for customer orders
  • Partners with Account Representatives to ensure customer satisfaction
What we offer
What we offer
  • Options for healthcare coverage
  • 401(k)
  • Tuition reimbursement
  • Vacation pay
  • Sick pay
  • Holiday pay
  • Fulltime
Read More
Arrow Right

Customer Service Representative

We’re hiring full-time, inbound Customer Service Representatives! If you’re moti...
Location
Location
United States , Janesville
Salary
Salary:
18.25 USD / Hour
grainger.com Logo
W. W. Grainger
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High School diploma or equivalent
  • Minimum 1 year of customer service experience
  • Ability to thrive in a fast-paced, dynamic environment
  • Ability to problem solve and make decisions with attention to detail
  • A continuous improvement mindset, open to coaching and receiving feedback
  • Proven ability to learn new technology and software quickly
  • Comfortable navigating multiple programs and screens simultaneously
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams)
  • For hybrid/remote work: A secure, quiet workspace
  • High-speed internet with minimum speeds of 15 Mbps download / 5 Mbps upload, ping under 80ms
Job Responsibility
Job Responsibility
  • Handle a high volume of inbound calls—delivering quality customer service with professionalism, empathy, and efficiency
  • Quickly navigate multiple computer screens, software programs, and databases to resolve inquiries
  • Assist customers with order placement, product information/identification, product search, pricing, invoicing discrepancies, apply credit, and facilitate returns
  • Problem-solve independently, using critical thinking and available resources to deliver fast, accurate resolutions
  • Collaborate daily in a positive, team-based environment committed to doing business with ethics and integrity
  • Maintain attention to detail while managing complex or time-sensitive customer issues
  • Communicate clearly via phone and written messages
What we offer
What we offer
  • Medical, dental, vision, and life insurance coverage starts on day one of employment
  • Access to up to 50% of your paycheck based on hours worked before payday
  • 18 paid time off (PTO) days annually for full-time employees
  • 6 company holidays per year
  • 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required
  • Employee discounts, parental leave, and other benefits
  • Safety shoes provided (where applicable)
  • Fulltime
Read More
Arrow Right

Senior Customer Service Representative

Under limited supervision, the Senior Customer Service Representative responds t...
Location
Location
United States , Sacramento
Salary
Salary:
27.06 - 35.22 USD / Hour
napaonline.com Logo
NAPA Auto Parts
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • Five (5) or more years of related experience or an equivalent combination
  • Excellent communication skills including written, verbal, and listening
  • Ability to multi-task and time management skills required
  • Excellent computer skills
  • Excellent negotiation skills
  • Strong product knowledge
  • Reliability, organization, and attention to detail required
Job Responsibility
Job Responsibility
  • Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales)
  • Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters
  • May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries
  • Builds customer relationships to drive repeat business by relating to the customer and drive process improvements
  • Orders items to ensure appropriate inventory levels are maintained for customers
  • May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order
  • Expedites backorders
  • May pull inventory and prepare order for shipment to customer
  • Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory
  • Determines the most cost effective shipping method for customer orders
What we offer
What we offer
  • Healthcare coverage
  • 401(k)
  • Tuition reimbursement
  • Vacation
  • Sick pay
  • Holiday pay
  • Fulltime
Read More
Arrow Right

Customer Service Representative

Under close supervision, the Customer Service Representative is responsible for ...
Location
Location
United States , Ruston
Salary
Salary:
Not provided
napaonline.com Logo
NAPA Auto Parts
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • High school diploma or GED
  • Zero to three years of related experience or an equivalent combination
  • Reliability, organization, and attention to detail
  • Strong communication skills including written, verbal, and listening
  • Ability to multi-task and time management skills
  • Moderate computer skills, including information processing, communicating via email, using business systems and searching capabilities to find products on the internet
Job Responsibility
Job Responsibility
  • Respond to basic customer inquires regarding products, provide quotes, and handle order entry
  • Place customer orders via telephone, fax, email, electronic methods, or walk in (counter sales)
  • Influence gross profit through negotiating sale and purchase prices
  • May adjust non-contract customer pricing based on competition while maximizing profit
  • Build customer relationships to drive repeat business and drive process improvements
  • Order items to ensure appropriate inventory levels are maintained
  • May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order
  • Source products in branch inventory, distribution center inventory or supplier inventory
  • Determine the most cost effective shipping method for customer orders
  • Partner with Account Representatives to ensure customer satisfaction
What we offer
What we offer
  • Healthcare coverage options
  • 401(k)
  • Tuition reimbursement
  • Vacation pay
  • Sick pay
  • Holiday pay
  • Fulltime
Read More
Arrow Right

Senior Customer Service Representative

Under limited supervision, the Senior Customer Service Representative responds t...
Location
Location
United States , Chicago
Salary
Salary:
Not provided
napaonline.com Logo
NAPA Auto Parts
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Typically requires a high school diploma or GED
  • Five (5) or more years of related experience or an equivalent combination
  • Excellent communication skills including written, verbal, and listening
  • Ability to multi-task and time management skills required
  • Excellent computer skills
  • Excellent negotiation skills
  • Strong product knowledge
  • Reliability, organization, and attention to detail required
Job Responsibility
Job Responsibility
  • Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales)
  • Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters
  • May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries
  • Builds customer relationships to drive repeat business by relating to the customer and drive process improvements
  • Orders items to ensure appropriate inventory levels are maintained for customers
  • May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order
  • Expedites backorders
  • May pull inventory and prepare order for shipment to customer
  • Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory
  • Determines the most cost effective shipping method for customer orders
What we offer
What we offer
  • Options for healthcare coverage
  • 401(k)
  • Tuition reimbursement
  • Vacation
  • Sick pay
  • Holiday pay
  • Fulltime
Read More
Arrow Right