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Order Analyst

United Kingdom, Home Based · Job Posted March 21, 2026
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Job Description

We are looking for an Order Analyst who will ensure an exceptional service experience that goes beyond customer expectations throughout the order delivery cycle. In this role, you will be pivotal in managing customer relationships for Service Delivery, specifically for designated customers. You will drive delivery across all internal Vodafone Business Technology Solutions (VBTS) teams, making sure that orders are meticulously planned and provisioned in alignment with customer requirements. Additionally, you will manage customer expectations and clearly communicate any changes in order status.

Job Responsibility

  • Ensure an exceptional service experience that goes beyond customer expectations throughout the order delivery cycle
  • Manage customer relationships for Service Delivery, specifically for designated customers
  • Drive delivery across all internal Vodafone Business Technology Solutions (VBTS) teams
  • Make sure that orders are meticulously planned and provisioned in alignment with customer requirements
  • Manage customer expectations and clearly communicate any changes in order status

Requirements

  • Excellent communication skills, enabling interactions to be managed in a confident, courteous and professional manner
  • A proven track record of dealing with customer enquiries and orders in a fast paced, customer service environment
  • Good product, process and industry knowledge for telecoms products
  • Ability to work under pressure
  • Must be eligible for SC Clearance
  • Ability to pick up new systems quickly
  • Precise and attentive to detail – Quality focused

Nice to have

Good product, process and industry knowledge for telecoms products

What we offer

  • Great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work
  • Personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more
  • Help with your career through our amazing learning tools and top-notch parental leave policies

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