Order Analyst

• Ensure an exceptional service experience that goes beyond customer expectations throughout the order delivery cycle
• Manage customer relationships for Service Delivery, specifically for designated customers
• Drive delivery across all internal Vodafone Business Technology Solutions (VBTS) teams
• Make sure that orders are meticulously planned and provisioned in alignment with customer requirements
• Manage customer expectations and clearly communicate any changes in order status

• Excellent communication skills, enabling interactions to be managed in a confident, courteous and professional manner
• A proven track record of dealing with customer enquiries and orders in a fast paced, customer service environment
• Good product, process and industry knowledge for telecoms products
• Ability to work under pressure
• Must be eligible for SC Clearance
• Ability to pick up new systems quickly
• Precise and attentive to detail – Quality focused

Good product, process and industry knowledge for telecoms products

• Great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work
• Personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more
• Help with your career through our amazing learning tools and top-notch parental leave policies