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The Order Administrator will support the front office operations of a dynamic art company, serving as a key liaison between customers, internal teams, and the shipping department. This role is responsible for managing order workflows from intake through fulfillment, ensuring accuracy, timely communication, and a high level of customer service. The ideal candidate is detail-oriented, organized, and bilingual in English and Spanish, with experience supporting order processing and logistics coordination in a fast-paced environment.
Job Responsibility:
Process and manage customer orders from receipt through completion, ensuring accuracy and completeness
Coordinate closely with the shipping and logistics team to track shipments, confirm delivery timelines, and resolve issues
Serve as a primary point of contact for customer inquiries related to orders, shipping status, and documentation
Communicate effectively with Spanish- and English-speaking clients, vendors, and internal stakeholders
Maintain accurate records in internal systems, including order details, invoices, shipping confirmations, and correspondence
Support front office operations, including administrative tasks, documentation, and internal coordination
Identify and resolve order discrepancies, delays, or issues in a timely and professional manner
Ensure adherence to company procedures, quality standards, and deadlines
Requirements:
Ability to manage a busy in volume desk
Bilingual in English and Spanish (required)
Previous experience in order administration, order processing, customer service, or administrative support
Strong attention to detail and ability to manage high volumes of data and orders accurately
Excellent written and verbal communication skills
Comfortable working cross-functionally with shipping, operations, and front office teams
Proficiency with Microsoft Office (Excel, Word, Outlook)
Ability to prioritize tasks, meet deadlines, and adapt in a fast-paced, creative environment
Nice to have:
Experience in an art, creative, gallery, or logistics-adjacent environment
Familiarity with shipping coordination, freight documentation, or inventory tracking
Strong customer service mindset with a professional and polished demeanor
Experience with order management or ERP systems is a plus