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Sopra Steria Logo Sopra Steria · IT - Software Development

Oracle Tech Support Team Member

India, Noida · Job Posted October 07, 2025
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Job Description

The Oracle Fusion Support Team Member is responsible for providing day-to-day operational support for Oracle Fusion Financials along with Oracle E-Business Suite (EBS) R12 applications. This includes troubleshooting issues, performing system enhancements, supporting end-users, and ensuring smooth functioning of financial and associated Applications. The role requires strong problem-solving skills, knowledge of Oracle EBS architecture, and experience in Incident Management, Problem Management, and Change Management processes.

Job Responsibility

  • Troubleshooting issues
  • Performing system enhancements
  • Supporting end-users
  • Ensuring smooth functioning of financial and associated Applications

Requirements

  • Experience in supporting Oracle Fusion Applications and Oracle E-Business Suite (EBS)
  • Familiarity with key Oracle modules such as P2P, O2C, and GL
  • Understanding of ITIL framework and processes (Incident, Problem, Change, Configuration, Service Request management)
  • Experience with ticketing systems of any ITSM tools
  • Good knowledge of Oracle database queries (SQL) for troubleshooting & Writing scripts
  • Ability to communicate effectively with business users and technical teams
  • Analytical and problem-solving skills with attention to detail
  • Comfortable working in UK shifts

What we offer

  • Inclusive and respectful work environment
  • Commitment to fighting discrimination
  • Open positions for people with disabilities
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