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The Oracle HCM Functional Specialist position requires a dynamic individual with extensive experience in Oracle HCM modules, including Payroll, Absence, and Compensation. The role involves delivering application changes, providing second-line support for Oracle Fusion and EBS systems, and ensuring compliance with service agreements. Candidates should have strong problem analysis and interpersonal skills, with a minimum of 5 years of relevant experience. Join our team to contribute to exciting projects and enhance customer satisfaction.
Job Responsibility:
Delivering application changes and delivery of new functionality to meet business requirements
Working on project based workload and report back to Senior Manager Oracle ERP HR & Payroll
Being involved in an exciting programme of change with the objective of on-boarding new entities to Oracle Fusion
Taking the lead on small works deliverables
Providing 2nd line support for global Oracle Fusion and Oracle EBS 12.2, as well as peripheral systems
Conforming to Service Level and Support Agreements, Audit, Security and Compliance standards, and maximising customer satisfaction
Contributing to the design and implementation of Oracle EBS Implementation Projects in Multi-Org, Multi-Currency Instances, on Oracle Fusion
Contributing to HCM functional design specifications and complete testing cycles
Contributing to solution design and functional specification documentation
Taking ownership of 2nd line support incidents (as required) across Oracle Fusion and EBS HCM modules, including SR management
Applying best practice support methodology, technical and business-process expertise, and customer service skills to resolve them, within SLA and delivering exceptional customer satisfaction
Impact assessing change requests and provide estimates for new requirements
Evaluating current business processes and recommend improvements if needed
Working within a fast paced and busy workload
Sharing Oracle knowledge within the team, supporting colleagues as needed
Requirements:
5 years plus proven experience working on Oracle HCM, Absence, Oracle Payroll, Advanced Benefits, Time and Labor, in Oracle EBS ideally within a Support/Delivery team
2 years plus proven experience working on Oracle HCM, Absence, Oracle Payroll, Benefits, Time and Labor, in Oracle Fusion ideally within a Support/Delivery team
2 years plus proven experience in contributing to the design and implementation of Oracle EBS Implementation Projects in Multi-Org, Multi-Currency Instances, Oracle EBS HCM configuration changes, HCM functional design specifications and testing cycles
Strong UK legislative knowledge for Payroll, including RTI, Shared Parental Leave, Pension Auto Enrolment
Strong IE legislative knowledge for Payroll, including BIK, Social Benefit, SEPA, EHECS
Experience across a wide range of Oracle EBS R12 Applications and technologies including: knowledge of Oracle schemas and public APIs, an good understanding of Oracle SQL and PL/SQL, and reporting tools (e.g. OBIEE, HR Analytics, Business Objects)
An understanding of Oracle AIM methodology
Experience working on Agile and/or Waterfall based projects
Strong problem analysis skills with the ability to think creatively about possible problem solutions. Determines when to escalate issues to vendors and changes which will improve quality of support service
Strong interpersonal skills, recognizing benefits of working within a busy team environment