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This role is instrumental in supporting the development of a new practice management and ordering platform for optometry clinics. The SME will provide a consultative approach to critical domain expertise on optometry workflows and EHR integrations to ensure a seamless, scalable solution for both clinic staff and patients within a fast-paced, high-visibility project environment.
Job Responsibility:
Serve as the consultative domain authority on optometry practice operations, guiding workflows such as patient intake, demographics, recordkeeping, ordering, and product fulfillment
Provide expert insight into optometry EHR and practice management systems, including their use by clinical staff and the expectations around “source of truth” data
Collaborate on the design and validation of EHR integration strategies, including data mapping, synchronization logic, and reconciliation workflows
Advise on patient-facing features, including portal interactions, order visibility, and usability, highlighting adoption risks and experience improvements
Contribute to documentation efforts, including workflow diagrams, requirements definitions, acceptance criteria, and integration mapping
Review prototypes and validate system behavior against clinical expectations and requirements
Engage in direct collaboration with internal and client stakeholders, operating as a confident, responsive communicator who can think quickly and clearly in dynamic discussions
Requirements:
5+ years of experience in optometry EHR systems, practice management platforms, or clinical operations with a focus on EHR workflows
Deep understanding of optometry practice operations, including patient records management, ordering, and fulfillment processes
Strong consultative and SME-level presence, with the ability to provide clarity and leadership in both business and technical conversations
Demonstrated ability to operate effectively in fast-paced, high-stakes project environments
Excellent verbal and written communication skills, with quick thinking and the ability to adjust on the fly in stakeholder meetings
Based in the continental United States and available for one travel engagement per quarter
Nice to have:
Experience with EHR integration and interoperability, especially in multi-location deployments
Familiarity with HIPAA and PHI considerations in software product development
Background in patient portal or consumer-facing healthcare technologies