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The Optometric Technician ensures all patients receive the highest quality Optometric care while receiving an eye exam. This role provides an unsurpassed patient experience by seamlessly linking the doctor and other primary care functions together.
Job Responsibility:
Assists with patient care and eye exams, including managing patient records and supporting patient flow throughout the exam
Performs various tests to aid the optometrist with vision examinations including but not limited to visual acuity measurements, depth and color perception test, and retinal imaging
Performs tests to aid the optometrist in accurate diagnosis and treatment for the patient in appropriate time frame
Attentive to details
reviews prescriptions and/or patient information carefully
identifies special needs
consults with Optometrists, Optician or Practice Manager when necessary
Identifies situations involving dissatisfied patients and acts quickly for resolution
Performs work accurately and thoroughly despite time pressure and patient volume
Handles and files all patient records in an organized and efficient manner in accordance with practice standards and HIPAA
Supports contact lens exams and orders, including but not limited to contact lens care, trial inventory and patient orders
Effectively utilizes appointment book/scheduling procedures and computer operation/ procedures
Operates the point-of-sale system, inputting patient information with accuracy and attention to detail. When required, creates and tenders sales transactions, by following operational processes and standards
Maintains safe working environment for all team members and patients
Supports compliance of visual merchandising in the exam lanes, assesment room and contact lens area
Adapts to various examination scenarios and is personable with patients and staff
Performs all pre-examination testing with accuracy and attention to detail
takes initiative to explain all measurements and answer any questions the patient may have
Responsible for maintenance and disinfection of equipment
provides clinical support to the Optometrist as needed
Works weekends and evenings in support of the business needs (varies by location)
Adheres to attendance and daily time keeping requirements
Adheres to all company policies and procedures
Consistently maintains proper dress code
Performs other functions as assigned by Practice Manager or business needs
Requirements:
High School graduate or equivalent
2+ years’ experience in optometry, ophthalmology or healthcare setting
Knowledge of optical and medical terminology
Understanding and utilization of optical equipment and diagnostic testing (pre-exam testing, pretesting, visual acuity, etc.)
Coaching skills
Strong communicator and listening skills
Problem solving ability
Organization skills
Strong interpersonal skills
Ability to assess priorities, address multiple tasks and deadlines in fast-paced environment
Ability to work autonomously
Knowledge of office environment
Strong basic math skills
Nice to have:
Experience in healthcare
Previous experience in customer service, retail and/or optical
Optometric technician certification
What we offer:
Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts
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