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Adyen is seeking a strategic and analytical Optimization Manager to join our Performance Optimization team in Tokyo. In this role, you will be responsible for managing full-funnel payment performance to drive tangible business impact and optimize merchant success at scale. You will act as a key partner to our merchants, leveraging data-driven insights to enhance their payment ecosystems. Success in this position requires a blend of excellent project management skills and the ability to collaborate seamlessly with cross-functional teams, including Product, Commercial, and Data Analytics, within a fast-paced and global environment. The ideal candidate possesses deep payments expertise, a strong focus on risk and fraud prevention, and the ability to translate complex technical findings into clear, actionable recommendations for both technical and non-technical stakeholders.
Job Responsibility:
Partner with commercial teams to drive Adyen’s value proposition and merchant adoption, using data-driven insights (with Data Analysts) to strengthen conversations
Lead high-level customer discussions, enable commercial teams with tools/trainings, and act as a payment optimization SME across risk, fraud, conversion, and cost efficiency
Analyze merchant portfolios and payment data to identify optimization opportunities, run playbooks, and drive performance and risk improvements
Identify and support adoption of Adyen products (e.g. Protect, Uplift) in collaboration with Product teams
Build dashboards/tools and scalable analytical solutions from large datasets to generate actionable insights
Operate with autonomy and a global, strategic perspective across high-value customers and cross-functional teams
Support team operations, mentor team members, and build strong relationships with regional customers and stakeholders
Requirements:
5+ years’ experience in Risk & Fraud, Payments Performance, Data Analytics, Technical Account roles, or similar within fintech/payments, with strong understanding of regional payments landscape (scheme rules, regulations, risk considerations)
Good stakeholder management across customers and cross-functional teams, with an ownership mindset and ability to prioritize and execute independently
Comfortable working in fast-paced, global, cross-functional environments with a continuous improvement mindset
Strong data analysis skills with experience handling complex datasets
BI tools (e.g. Looker, Tableau) is a plus
Excellent communication skills in English & Japanese, able to simplify complex topics for both technical and non-technical audiences