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We are looking for an experienced Optimization Manager to join our Performance Optimization team. The role of an Optimization Manager (OM) is ideal for those who excel at managing the full funnel payments to create business impact, uncover growth opportunities, and optimize payments & fraud rate at scale. As an OM, you will be a key contributor in delivering our optimisation strategies and value add to our customers. You will partner with Commercial, Professional Services, and Product teams to develop data-driven insights, self-service analytics, and scalable automation solutions. You will also engage directly with key customers to enhance payment performance across risk, authentication, tokenization and authorization rates, driving higher approval rates, lower fraud, and cost efficiencies through optimization. Additionally, you will help upsell Adyen's optimization products (e.g., Protect, Uplift) by acting as a bridge between customers, commercial and product teams, translating actionable data insights into value propositions that highlight Adyen's capabilities. The ideal candidate has a strong background in payments optimisation strategies and cross-functional collaboration with the ability to translate complex findings into actionable recommendations.
Job Responsibility:
Partner with commercial teams to showcase Adyen's value proposition and drive adoption
Leverage data-driven insights in collaboration with Data Analysts to inform merchant conversations
Lead discussions with existing and prospective customers, equipping commercial teams with tools and training
Act as a payment optimization expert offering both internal guidance and direct merchant-facing support
Deploy sophisticated optimization playbooks across Adyen's customer portfolio using existing tools
Upselling Adyen's Products like Protect and Uplift by bridging the gap between customers and product teams
Drive insights-led optimization strategies using data-driven insights and advanced analytical tools
Deliver scalable analytical solutions building frameworks, dashboards, or tools
Lead with autonomy and global perspective providing consultative guidance
Develop subject matter expertise in a core area of payment optimisation
Requirements:
5+ years of experience in Risk, Payment Performance, Data or a similar role within the payments industry
Strong stakeholder management skills, engaging with customers and cross-functional teams to define needs and drive impact
Ownership and entrepreneurial mindset, with the ability to prioritize and drive execution independently
Excellent verbal and written communication skills, able to present insights and synthesize complex topics clearly
Comfortable working in a fast-paced, cross-functional environment with global teams and international customers
Ability to effectively communicate the importance of risk management in payments optimization
High level of self-motivation and always looking for ways to improve and make our processes more efficient
Strong data analysis and correlation skills with ability to work through complex and unfamiliar data sets
Experience creating impactful dashboards using BI tools (such as Looker or Tableau) is a plus
Nice to have:
Experience creating impactful dashboards using BI tools (such as Looker or Tableau) is a plus