Optician

• Greets all customers with a warm welcome right away, exchanges names, & ensures they know what to expect. Shows urgency in providing service to customers & satisfying their needs
• Custom fits glasses & precisely places prescription in lenses
• Acts as a leader in optical acumen that provides a voice for associates
• Takes & records measurements, adjusts or fits eyewear correctly, thorough & exact in details
• ensures finished eyewear meets standards & customer requirements
• Attracts new customers
• Explores the needs & priorities of customers by asking open ended questions
• Is attentive to details, asks follow up questions for clarity, reads verbal/non-verbal cues
• reviews prescriptions & identifies special needs, consults with Optician as needed
• Assists co-workers with difficult or complex areas of product needs & prescriptions
• Utilizes store tools & adheres to Brand Store Commitments
• Performs work accurately & thoroughly utilizing all technology despite time pressure & customer volume. Demonstrates superior product knowledge
• takes the initiative to accurately describe the features & benefits of various lenses & frames using appropriate tools. Reinforces customers’ final selection
• Anticipates problems
• explores underlying reasons for customer issues
• strives to develop long-term solutions to problems & ensures customers are satisfied & expectations are exceeded. Acts quickly for resolution. Partners with management as necessary
• Possesses the ability to multi-task, prioritizes & manages time with competing priorities
• Commits to delivery date & time, seeks feedback & asks for referrals
• Strives to achieve exceptional results on Brand KPIs & competencies
• Presents, celebrates & educates at pick up
• Takes pride in store appearance, shows initiative to keep store clean, attractive & organized. Secures & protects company assets in your control
• Informs management of safety opportunities
• demonstrates safe work practices
• Possesses a “can do” spirit & strong drive for results
• self-motivated with a desire for continual learning & improvement
• Adheres to company policies & procedure, including but not limited to discounting, promotions & inventory management
• Sells on your feet 80%-100% of the time
• Additional duties may be assigned as needed (i.e. customer calls, dispensing eyewear, etc.)
• Maintains proper dress code, including name tag & associate tablet

• High School graduate or equivalent
• ABO Certification
• Optical dispensing experience
• Strong customer service skills: communicator, listener & team builder
• Knowledge of current store merchandise
• Strong basic math skills
• Awareness of current fashion trends
• Selling skills – ability to use & carry an iPAD / tablet
• Familiarity with POS, computers & calculators
• Embrace new technology & change

Previous customer service & retail experience

Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts