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LensCrafters is a place for visionaries. We’ve got a vision for pairing state-of-the-art technology with a truly personal approach to eye care. Everything we do is centered around sight. Because quality care helps us see the joy in life. Because learning from the best, makes us all better. Because continuing our legacy of the highest optical standards helps us innovate the future in optical care. LensCrafters and Macy's relationship is built around a shared mission of providing customers with the highest quality eye care, a passion for style and a broad brand portfolio able to meet diverse customer choices. LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world-class vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world in driving the transformation of the eyewear and eyecare industry.
Job Responsibility
Conveys a commitment to providing unsurpassed Customer Service by performing the following Sales and Service Process steps
Execute our CEE Service Model through Connect, Explore and Exceed
Ability to support problem solving and troubleshooting
Will engage patients, customers and fellow associates with use of our technology to support experiences
Delivers the Diamond Service Principals and Service Vision
Celebrates the LensCrafters Advantages and is a leader in the location that sets the tone for customer service
Anticipates problems before they occur
explores underlying reasons for recurring customer problems
goes beyond symptoms to get at causes
strives to develop long-term solutions to problems
Assists the customer in selecting frames and lenses that are best suited for their lifestyle, Rx and price needs
Suggests improvements and recommends solutions to problems
Assists other retail associates with difficult or complex areas of customer product needs and prescriptions
Shows patience and courtesy with customers
tracks down answers to unfamiliar questions or products
Assists co-workers who have questions or problems
cooperates readily in group efforts
Acts as a leader in optical acumen that provides a voice for associates due to their expertise
Educates the customer on LensCrafter’s guarantees and services including: eyewear care tips, complimentary adjustments, follow-up services, protection plans and warranties
Handles tasks, such as taking and recording measurements, adjusting or fitting eyewear carefully and correctly, is thorough and exact in details
Ensures finished eyewear meets optical standards and customer requirements/requests
Celebrates the LC Advantages at dispense
Strives to achieve “Exceptional Results” on LensCrafters’ annual CEI/Functional Skills that align with brand priorities
Operates the Point of Sale terminal inputting customer and prescription information with accuracy and attention to detail
Accurately operates the Point of Sale, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions, such as credit cards, discounts, insurance and coupons
Proficient in Order tracker to support customers getting orders RWP (ready when promised)
Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided planograms
Ensure a positive and productive Macy’s Host relationship that contributes to growing the business and customer satisfaction
Requirements
High School Diploma or equivalent
ABO Certification
Optical dispensing experience
Knowledge of current optical theory and merchandise
Knowledge of current store merchandise assortment and use of Inventory management systems
Strong communicator and listener
Sales skills – ability to use and carry a IPAD / tablet
Comfortable with use of technology to engage patients, customers and associates
Nice to have
Actively studying LensCrafters Quality, Fitting and Adjusting Program