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The primary responsibility of this position is to ensure that all patients are receiving the best quality of care at all times. Primary responsibilities include: Review Physician’s prescriptions and orders based on medical charts; Educate patients on their corrective lens options and help them make a choice that fits their medical needs as well as lifestyle preferences; Provide honest but compassionate feedback about aesthetic choices in frames; Achieve sales goals and quotas as determined by office staff while attending to patients’ specific needs and desires; Manage inventory of frames and contact lenses to ensure optimum customer satisfaction and product variety; Communicate with physician with questions or concerns about prescriptions and other eye-related issues; Perform adjustments and repairs of eyewear; Place optical orders with a general understanding of insurance benefits
Job Responsibility
Ensure that all patients are receiving the best quality of care at all times
Review Physician’s prescriptions and orders based on medical charts
Educate patients on their corrective lens options and help them make a choice that fits their medical needs as well as lifestyle preferences
Provide honest but compassionate feedback about aesthetic choices in frames
Achieve sales goals and quotas as determined by office staff while attending to patients’ specific needs and desires
Manage inventory of frames and contact lenses to ensure optimum customer satisfaction and product variety
Communicate with physician with questions or concerns about prescriptions and other eye-related issues
Perform adjustments and repairs of eyewear
Place optical orders with a general understanding of insurance benefits
Requirements
Excellent customer service skills and personal presentation are critical to this role. The ideal candidate will have 0-3 years of experience and: Good organizational and multitasking abilities
Coachable-open to feedback and continual improvement
Flexible and adaptable
Professional phone and office etiquette required
Optical experience is preferred but not necessary-we will train the right person