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Optician I

United States, Madison Employment contract · Job Posted May 27, 2026
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Job Description

The primary responsibility of this position is to ensure that all patients are receiving the best quality of care at all times. Primary responsibilities include: Review Physician’s prescriptions and orders based on medical charts; Educate patients on their corrective lens options and help them make a choice that fits their medical needs as well as lifestyle preferences; Provide honest but compassionate feedback about aesthetic choices in frames; Achieve sales goals and quotas as determined by office staff while attending to patients’ specific needs and desires; Manage inventory of frames and contact lenses to ensure optimum customer satisfaction and product variety; Communicate with physician with questions or concerns about prescriptions and other eye-related issues; Perform adjustments and repairs of eyewear; Place optical orders with a general understanding of insurance benefits

Job Responsibility

  • Ensure that all patients are receiving the best quality of care at all times
  • Review Physician’s prescriptions and orders based on medical charts
  • Educate patients on their corrective lens options and help them make a choice that fits their medical needs as well as lifestyle preferences
  • Provide honest but compassionate feedback about aesthetic choices in frames
  • Achieve sales goals and quotas as determined by office staff while attending to patients’ specific needs and desires
  • Manage inventory of frames and contact lenses to ensure optimum customer satisfaction and product variety
  • Communicate with physician with questions or concerns about prescriptions and other eye-related issues
  • Perform adjustments and repairs of eyewear
  • Place optical orders with a general understanding of insurance benefits

Requirements

  • Excellent customer service skills and personal presentation are critical to this role. The ideal candidate will have 0-3 years of experience and: Good organizational and multitasking abilities
  • Coachable-open to feedback and continual improvement
  • Flexible and adaptable
  • Professional phone and office etiquette required
  • Optical experience is preferred but not necessary-we will train the right person

Nice to have

Optical experience is preferred but not necessary

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