Optical Operations Supervisor Job at Iolla (Glasgow)

Job Description

We’re looking for a Dispensing Optician or Experienced Optical Assistant to join our HQ team, at Supervisor level. The Supervisor should be a detail-oriented individual with a strong work ethic, and exceptional leadership skills to effectively guide and inspire our passionate teams. You’ll support our Workshop, and Customer Support teams with your optical advice and expertise. The Optical Operations Supervisor is crucial in ensuring the seamless daily operation of our central functions. Working closely with the Workshop Manager, this role coordinates manufacturing, logistics, and order processing activities, guaranteeing every customer receives an exceptional IOLLA product and experience. This position bridges our experienced workshop and customer support teams, so you will also support our Customer Support team hands-on, with optical advice and your expertise.

Job Responsibility

Living and representing IOLLA's company values, being a motivational and positive presence within our teams
Overseeing and assisting in the planning, co-ordination and supervision of our day-to-day functions
Monitoring the production process to ensure targeted SLAs are met, including providing support for workshop processes when necessary
Assist with stock and lens inventory management, ensuring all optical products meet compliance and safety standards
Analysing and interpreting operational data to identify trends, areas for improvement, and inform strategic decision-making
Developing and implementing operational policies and procedures to optimise efficiency and productivity
Collaborating with other departments to ensure smooth cross-functional operations and project delivery
Ensuring exemplary quality of work standards are maintained
Maintain a safe and clean working environment, ensuring that all team members follow health and safety procedures within the workspace
Managing stock returns, lens returns and returns invoicing
Working closely with the Workshop Manager to manage and up-skill the Central Operations team
Building rotas and resource planning to predict human resource needs based on capacity planning
Delivery of effective 1-2-1s, performance management and all aspects of the day to day people management processes
Continuously seek out new and innovative ways to improve efficiencies
Staying up-to-date with industry best practices and new technologies to continuously improve central operations
Leading by example to embed new processes and ways of working
Communicating effectively with suppliers and internal stakeholders

Requirements

A qualified Dispensing Optician (FBDO) or equivalent experience within an optical practice, optical retail, manufacturing or eyewear operations
A leader who demonstrates strong interpersonal skills
Excellent communication skills with an ability to build relationships with all internal/external stakeholders
Strong organisational capabilities and effective time management
Ability to prioritise tasks and problem solve, with a capacity to think outside the box to find solutions
Great at working with others - building effective departmental and stakeholder relationships
Agile - flexing responsively to change with a positive approach
Thrives in a busy, multi-tasking, fast-paced environment
A can do attitude
Highly self-motivated and enjoys working autonomously
Proficient in Google suite applications

What we offer

A competitive salary
Excellent training and development
Discretionary bonus
Enhanced annual leave with service
Annual leave purchase scheme
Private healthcare
Our Retail Trust partnership offers a host of benefits including an Employee Assistance programme and access to high street discounts, amongst many others
Complimentary eyewear
A generous friends and family discount
To work for a brand who are proud to be a Real Living Wage employer

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Optical Operations Supervisor

Job Description

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