Optical Coordinator

• Verify insurance eligibility and benefits for hundreds of plans across the country
• Invoice glasses to facilities and families accurately and promptly
• Order glasses and related optical supplies as needed
• Manage medical records requests and facilitate communication between optometrists, pharmacies, nursing homes, and outside physicians
• Process insurance claims and handle records requests with insurance companies
• Process credit card payments and manage financial transactions
• Handle checks and deposits to ensure proper financial documentation
• Sort and distribute mail in the absence of the office manager
• Manage glasses repairs and coordinate repairs with appropriate vendors
• Answer phones and communicate effectively with facilities, patients, and families
• Assist with provisions and ordering of equipment and supplies for doctors and field teams
• Handle telehealth requests and coordinate virtual consultations
• Take the lead in running the department and managing daily operations in the absence of the department head

• 1 year of relevant experience preferred
• High school diploma or GED preferred
• Proven experience in healthcare administration, optometry, or related field
• Strong organizational and multitasking skills
• Excellent communication and interpersonal abilities
• Knowledge of insurance verification and billing processes
• Proficiency in medical records management and electronic health records systems
• Ability to handle financial transactions accurately
• Detail-oriented with strong problem-solving skills
• Ability to work independently and take initiative
• Familiarity with telehealth platforms is a plus

Familiarity with telehealth platforms is a plus