Optical Assistant Job at Bailey Nelson (Upper Mount Gravatt)

Job Description

Bailey Nelson is looking for a Casual Optical Assistant for our store in Mt. Gravatt. We’re all about changing how our customers see the world and how the world sees them. Joining the Bailey Nelson team, you’ll channel your passion and commitment into delivering the best possible experience to your customers every day.

Job Responsibility

Delivering the best possible experience to your customers every day
Meeting customers' frame styling and eyecare needs

Requirements

Previous customer service experience is a must, within retail, hospitality or a similar industry where customers’ needs are met through great interactions, product recommendations and exceptional service
Optical Experience - while previous experience is a big plus in this role- if you’re willing to learn then please apply
Passion - A genuine passion for creating amazing customer experiences, helping solve their eyecare and eyewear needs and deliver outstanding outcomes for both them and your store
Energy - A love of being in a fast paced, growing business and able to adapt to change, lead by example with positivity and a can-do attitude
Effectiveness- Ability to effectively manage your time and all operational requirements of your role without ever compromising the customer experience
Problem Solving - The ability to use critical thinking and product/optics knowledge to help solve customer vision problems and achieve the best outcome for every customer
Team - Passion for building a strong rapport with your fellow team including management, optometrists and our support office team
Drive- A true love of achieving and driving results through excellent customer service
Availability MUST include Thursday nights, Saturdays and some flexibility across other weekdays.

What we offer

Access to our world-class web-based learning platform to keep you in the know with all things BN and to streamline training and communication
A generous team allowance so you can strut your stuff in and out of store in the latest BN products
A leadership team who genuinely cares about our people and is committed to your engagement and development

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