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As first point of contact for all customers, our team members will support our Optometrists with pre-testing, offer our customers frame styling advice, dispense glasses with various lens options, and build strong rapport and create a memorable customer journey.
Job Responsibility:
Support our Optometrists with pre-testing
Offer our customers frame styling advice
Dispense glasses with various lens options
Build strong rapport and create a memorable customer journey
Requirements:
Enthusiasm: Passionate about creating meaningful connections and supporting the wider community through eye care
Communication Skills: Excellent verbal skills with strong attention to detail
Teamwork: Ability to build genuine and supportive relationships with colleagues to thrive and achieve goals together
Practical Abilities: Previous retail/customer service experience is required
Optical experience will be highly desired
Nice to have:
Optical experience
What we offer:
Two FREE pairs of glasses per year
Birthday and Volunteer leave
30% off for your family and friends
Staff referral incentives
Work with major brands like Marc Jacobs, Ted Baker, Tommy Hilfiger, Country Road, and more
Health & wellbeing support including Employee Assistance for you and your family
In-depth onboarding process and tailored career progression for a stable future