Optical advisor Job at Optical Express Group (Carluke)

Optical Advisor

The Optical Advisor's role is to make our patients feel comfortable and relaxed ...

Location

United Kingdom , Sheffield

Salary:

27040.00 GBP / Year

Optical Express Group

Expiration Date

Until further notice

Requirements

Driven and passionate with a willingness to succeed
Excellent written and verbal communication skills
Strong negotiation skills
Self-motivated to work with and without supervision
Previous experience working towards sales targets and personal KPI's
Strong organisational skills
Commercially aware whilst providing world-class customer service

Job Responsibility

Building relationships with patients and ensuring regular communication prior to and following their treatment
Assisting in patient consultations / practice visits
Undertaking diagnostic scans on patients using state of the art equipment as part of a full health check
Assisting patients to complete health & lifestyle questionnaires
Introducing patients to their optometrist
Scheduling treatment dates for vision correction surgery
Advising on traditional vision correction solutions, namely glasses and contact lenses
Discussing finance options
Accurately maintaining patient records

What we offer

An industry leading salary plus excellent bonus potential
State of the art, modern working environments
29 days annual leave
Free Laser Eye Surgery and Intraocular Lens Surgery
Free eye tests
Discounted prescription eye wear and sunglasses
Generous Optical Express friends and family discount scheme
Ongoing training and development opportunities
Pension scheme

Fulltime

Patient Advisor

Optical Express are the market leader in Vision Correction Surgery (Laser Eye Su...

Location

United Kingdom , Carlisle

Salary:

27000.00 GBP / Year

Optical Express Group

Expiration Date

Until further notice

Requirements

Previous experience of a patient facing role
Excellent communication and interpersonal skills
High attention to detail and organisational skills
Proficient with use of digital and diagnostic technology
Experience within healthcare or high-end retail would be preferred
Strong commercial awareness.

Job Responsibility

Support Patients having vision correction surgery across all steps of patient pathway, building rapport and maintaining patient confidence
Deliver warm, professional patient welcomes and manage first impressions
Capture high-quality diagnostic scans for clinical interpretation, whilst communicating with the patients on the features and benefits of our technology
Support in delivery of consultations for optometrists and/or Surgeons, in-clinic or virtual
Close consultation process and schedule surgery and aftercare
Manage payment, finance and administrative booking requirements
Meet and exceed individual commercial KPIs.

What we offer

State of the art, modern working environments
33 days annual leave
Free Laser Eye Surgery and Intraocular Lens Surgery
Free eye tests
Discounted prescription eye wear and sunglasses
Generous Optical Express friends and family discount scheme
Ongoing training and development opportunities
Pension scheme
Access to a range of exclusive offers, discounts and rewards
Employee Assistance Programme and Wellbeing Solutions/Support

Fulltime

Assistant Manager

As the UK's leading private provider of laser eye, premium intraocular lens and ...

Location

United Kingdom , Cardiff

Salary:

30000.00 - 36000.00 GBP / Year

Optical Express Group

Expiration Date

Until further notice

Requirements

Leading a diverse team, preferably within a retail or clinical setting
Hands-on and customer-centric approach
Delivery against recognised industry standards
Developing a multi-disciplinary team to meet the levels of service and activity expectations
Leadership with incidents, safeguarding, referrals and complaints
Monitoring SLA's and escalation as required
Managing the performance of the team to deliver the highest calibre of clinical and customer service at all times
Maintaining relationships with the senior leadership team
Confidence and integrity to operate with the utmost discretion
Excellent communication and presentation skill

Job Responsibility

Leading a team of outstanding Patient Advisors to deliver the best possible outcomes for our patients
Ensuring that all colleagues have the right support in place to excel and develop their skills
Effectively manage the clinic workload, and ensuring diaries are managed in advance
Deputise for Clinic Manager
Managing the workload for dual brands operating in the clinic

What we offer

Salary of £30-36,000 doe with excellent bonus potential
33 days annual leave
Free Laser Eye and Intraocular Lens Surgery
Free eye tests
Discounts on prescription eyewear and sunglasses
Generous Optical Express family & friends discount
State of the art, modern working environment
On-going training and development opportunities
Workplace Pension Scheme
Access to a range of exclusive offers, discounts and rewards

Fulltime

Patient Advisor

Optical Express is focused on delivering exceptional patient care, outstanding c...

Location

United Kingdom , Johnstone

Salary:

Not provided

Optical Express Group

Expiration Date

Until further notice

Requirements

Have heaps of passion for providing world-class customer service
Possess strong organisational skills
Can communicate clearly and articulately with a diverse range of people
Like to look presentable and well maintained
Are motivated and driven to succeed

Job Responsibility

Building relationships with patients and ensuring regular communication before and after treatment
Accurately maintaining customer records

What we offer

State of the art, modern working environments
33 days annual leave
Free Laser Eye Surgery and Intraocular Lens Surgery
Free eye tests
Discounted prescription eye wear and sunglasses
Generous Optical Express friends and family discount scheme
Ongoing training and development opportunities
Pension scheme
Access to a range of exclusive offers, discounts and rewards
Employee Assistance Programme and Wellbeing Solutions/Support

Fulltime

Patient Advisor

Optical Express is focused on delivering exceptional patient care, outstanding c...

Location

United Kingdom , Truro

Salary:

26500.00 GBP / Year

Optical Express Group

Expiration Date

Until further notice

Requirements

Be driven and passionate with a willingness to succeed
Have excellent written and verbal communication skills
Be able to demonstrate strong negotiation skills
Be self-motivated to work with and without supervision
Have previous experience working towards sales targets and personal KPI's
Possess strong organisational skills
Be commercially aware whilst providing world-class customer service

Job Responsibility

Building a strong relationship with our patients
Performing diagnostic eye scans (full training will be provided)
Confidently relaying patient information to the optometrist to ensure a smooth patient journey
Maintaining patient records with accurate and up to date information
Arranging affordable finance options to suit each individual patient
Schedule patients’ consultations and surgeries with our optometrists and surgeons

What we offer

Industry leading salary plus excellent bonus potential
State of the art, modern working environments
33 days annual leave
Free Laser Eye Surgery and Intraocular Lens Surgery
Free eye tests
Discounted prescription eye wear and sunglasses
Generous Optical Express friends and family discount scheme
Ongoing training and development opportunities
Pension scheme

Fulltime

Quality Review and Audit Senior Advisor

The Quality Review & Senior Audit Advisor provides enterprise-level quality assu...

Location

United States of America , Bloomington

Salary:

100000.00 - 166600.00 USD / Year

The Cigna Group

Expiration Date

Until further notice

Requirements

Bachelor's degree strongly preferred
clinical, pharmacy, nursing, or healthcare-related background strongly preferred
management experience required, with a demonstrated ability to lead and develop high-performing teams
strong analytical, data management, and technical skills
advanced proficiency with Microsoft Office Suite
excellent verbal and written communication skills, with the ability to explain complex clinical and pharmacy concepts clearly
if you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload

Job Responsibility

Provide expert clinical and pharmacy oversight for quality monitoring and testing across Medicare, Medicaid, and Exchange (HIM) lines of business
apply clinical judgment and pharmacy expertise to assess benefit configurations, clinical rules, and pharmacy setups for accuracy, safety, and compliance
validate pharmacy benefit designs, including formularies, prior authorization criteria, step therapy, quantity limits, and utilization management logic
interpret clinical documentation, policies, and regulatory guidance to ensure correct implementation within systems and operational workflows
lead and co-lead end-to-end clinical and pharmacy benefit testing for new implementations, benefit changes, and remediation initiatives
evaluate clinical program integrity, including medication therapy management, adherence programs, utilization management, and quality initiatives
identify clinical and pharmacy risks, defects, and configuration gaps
document findings and drive resolution through cross-functional collaboration
ensure testing outcomes align with CMS regulations, NCQA standards, and state-specific clinical and pharmacy requirements
serve as a trusted advisor on regulatory interpretation, translating complex clinical and pharmacy guidance into actionable testing and configuration requirements

What we offer

medical
vision
dental
well-being and behavioral health programs
401(k)
company paid life insurance
tuition reimbursement
a minimum of 18 days of paid time off per year
paid holidays

Fulltime

EyeCare Advisor

LensCrafters is a place for visionaries. We've got a vision for pairing state-of...

Location

United States , Syracuse

Salary:

17.23 - 24.35 USD / Hour

OPSM

Expiration Date

Until further notice

Requirements

High School graduate or equivalent
Strong customer service skills (internal and external)
Knowledge of current fashion trends
Strong communicator and listener
Problem solving ability
Familiarity with cash register, computers and calculators
Organization skills
Sales skills
Strong basic math skills
Knowledge of office and store merchandise

Job Responsibility

Greets customers without delay (within 30 seconds)
Promptly answers the telephone (3 rings) in a friendly and courteous manner
Explains all required paperwork, tests, products and services
Attentive to details
reviews prescriptions and/or patient information carefully
identifies special needs, consulting with Optician, Managing Doctor or Retail Management when necessary
Shows patience and courtesy to indecisive or difficult customers and patients
Performs work accurately and thoroughly despite time pressure and customer volume
Identifies situations involving unsatisfied customers and acts quickly for resolution
Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures

What we offer

health care
retirement savings
paid time off/vacation
various employee discounts

Parttime

EyeCare Advisor

The EyeCare Advisor creates exceptional value in the lives of our customers by d...

Location

United States , King Of Prussia

Salary:

Not provided

OPSM

Expiration Date

Until further notice

Requirements

High School graduate or equivalent
Strong customer service skills (internal and external)
Knowledge of current fashion trends
Strong communicator and listener
Problem solving ability
Familiarity with cash register, computers and calculators
Organization skills
Sales skills
Strong basic math skills
Knowledge of office and store merchandise

Job Responsibility

Greets customers without delay (within 30 seconds)
Promptly answers the telephone (3 rings) in a friendly and courteous manner
Explains all required paperwork, tests, products and services
Attentive to details
reviews prescriptions and/or patient information carefully
identifies special needs, consulting with Optician, Managing Doctor or Retail Management when necessary
Shows patience and courtesy to indecisive or difficult customers and patients
Performs work accurately and thoroughly despite time pressure and customer volume
Identifies situations involving unsatisfied customers and acts quickly for resolution
Demonstrates knowledge of appointment book/scheduling procedures and computer operation/procedures

What we offer

competitive bonus and/or commission plan
health care
retirement savings
paid time off/vacation
various employee discounts

Parttime

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Optical advisor

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