Ops Support Specialist Job at Citi (O'Fallon)

Ops Support Specialist 5

The Ops Support Specialist 5 is a Mid entry-level position responsible for provi...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2-4 years of relevant experience
Proficient in Microsoft Office
Comprehensive knowledge of Dispute process
Ability to work unsupervised and apply problem solve capabilities
Ability to work occasional weekends to support Pega releases and COB testing
Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR’s)
Demonstrated analytical skills and mathematical knowledge
Consistently demonstrates clear and concise written and verbal communication skills
Bachelor's degree required

Job Responsibility

Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients
Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales
Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
Support expansive and diverse array of products and services
Assist with ongoing Lean and process improvement projects
Resolve complex problems based on best practice/precedence, escalating as needed
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Fulltime

Ops Support Specialist

The Ops Support Specialist 3 provides operations support services, including rec...

Location

Mexico , Ciudad de México

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

1 year of relevant experience
proficient computer and typing skills
ability to adapt to new technology quickly and seamlessly
consistently demonstrates clear and concise written and verbal communication skills
ability to work with others to complete assigned tasks
high school diploma or equivalent

Job Responsibility

document processes in an accurate and detailed manner and follow established procedures to complete complex assignments
identify process gaps requiring escalation, offering potential solutions
assist with inventory management and workflow needs as dictated through risk priority and service level
support a range of products and services
analyze problems and formulate solutions through research and investigation
navigate, test and execute moderately complex databases, spreadsheets, and systems
ensure accurate and timely account handling
assist in activities that help reduce organizational impact and/or loss

What we offer

equal opportunity employer
reasonable accommodation for disabilities

Fulltime

Ops Support Specialist 5

The Ops Support Specialist 5 is an entry-level position responsible for providin...

Location

Mexico , Santa Fe

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2-4 years of relevant experience
Proficient in Microsoft Office
Comprehensive knowledge of Dispute process
Ability to work unsupervised and apply problem solving capabilities
Ability to work occasional weekends to support Pega releases and COB testing
Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR’s)
Demonstrated analytical skills and mathematical knowledge
Consistently demonstrates clear and concise written and verbal communication skills
Experiencia deseable en Implementación de Cajeros Automáticos
Trata con proveedores y ETV

Job Responsibility

Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients
Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales
Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
Support expansive and diverse array of products and services
Assist with ongoing Lean and process improvement projects
Resolve complex problems based on best practice/precedence, escalating as needed
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

What we offer

Global benefits
Training opportunities
Hybrid work schedule

Fulltime

Ops Support Specialist 5

The Ops Support Specialist 5 is an entry-level position responsible for providin...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2-4 years of relevant experience
Proficient in Microsoft Office
Comprehensive knowledge of Dispute process
Ability to work unsupervised and apply problem solve capabilities
Ability to work occasional weekends to support Pega releases and COB testing
Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR’s)
Demonstrated analytical skills and mathematical knowledge
Consistently demonstrates clear and concise written and verbal communication skills

Job Responsibility

Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients
Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales
Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
Support expansive and diverse array of products and services
Assist with ongoing Lean and process improvement projects
Resolve complex problems based on best practice/precedence, escalating as needed
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

What we offer

Equal opportunity employer
Best-in-class benefits
Work-life balance

Fulltime

Ops Support Specialist

The Ops Support Specialist 5 is an entry-level position responsible for providin...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2-4 years of relevant experience
Proficient in Microsoft Office
Comprehensive knowledge of Dispute process
Ability to work unsupervised and apply problem solve capabilities
Ability to work occasional weekends to support Pega releases and COB testing
Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR’s)
Demonstrated analytical skills and mathematical knowledge
Consistently demonstrates clear and concise written and verbal communication skills

Job Responsibility

Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients
Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales
Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
Support expansive and diverse array of products and services
Assist with ongoing Lean and process improvement projects
Resolve complex problems based on best practice/precedence, escalating as needed
Appropriately assess risk when business decisions are made

Fulltime

IT Support Specialist II

The IT Support Specialist II will provide advanced end-user technical support, m...

Location

United States , Milpitas

Salary:

32.00 - 38.00 USD / Hour

Trace3

Expiration Date

Until further notice

Requirements

High school diploma required
Associate’s degree or Bachelor’s degree in IT-related field preferred
A minimum of 3 years in IT support, with at least 2 years in Tier 2 / advanced support or escalation role
Proven experience troubleshooting and resolving complex technical issues across hardware, software, networking, and cloud platforms
Experience supporting enterprise environments with 200+ users preferred
Relevant certifications strongly preferred (CompTIA A+, Network+, Microsoft Certified: Endpoint Administrator, M365 Fundamentals, or SharePoint Specialist)
Proficiency in Windows and macOS administration, including advanced troubleshooting and configuration
Strong knowledge of Microsoft 365 administration (Exchange Online, Teams, SharePoint Online, OneDrive)
Hands-on experience with ServiceNow or equivalent ITSM platform for incident, request, and asset management
Familiarity with networking fundamentals (DNS, DHCP, VPN, wireless troubleshooting)

Job Responsibility

Coordinate and track the full laptop replacement lifecycle from initiation to completion
Continuously follow up with individuals who have not returned replacement laptops within required timelines
Update ticketing systems with status changes, return confirmations, and escalation notes
Maintain accurate hardware inventory and return tracking records
Escalate unresolved or non-compliant cases to IT leadership promptly
Perform imaging, configuration, deployment, and decommissioning of hardware using MDM tools (Intune, JAMF, etc.)
Serve as the escalation point for Tier 1 issues, providing advanced troubleshooting for hardware, software, and network problems
Resolve complex incidents related to Windows, macOS, Office 365, VPN, and business-critical applications
Leverage ServiceNow for incident, request, and asset management, ensuring accurate documentation and timely resolution of all tickets
Document advanced resolutions and knowledge base articles for Tier 1 reference

What we offer

Comprehensive medical, dental and vision plans for you and your dependents
401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
Competitive Compensation
Training and development programs
Major offices stocked with snacks and beverages
Collaborative and cool culture
Work-life balance and generous paid time off

Fulltime

Support Enablement Specialist

We’re looking for a Support Enablement Specialist who bridges tech support, data...

Location

United States , Watertown

Salary:

75000.00 - 120000.00 USD / Year

Tutor Intelligence

Expiration Date

Until further notice

Requirements

2+ years experience in technical support, support operations, or high-volume service environments (including strong hands-on troubleshooting background)
Proficiency with SQL and Excel/Google Sheets for querying, analysis and reporting on operational data
Experience building dashboards and visualizations with tools such as Metabase
Solid understanding of process design, documentation standards, knowledge-management best practices, and continuous improvement mindset
Comfortable collaborating across functions (Engineering, Field Ops, Support) and able to translate technical detail into actionable internal enablement content
Excellent written and verbal communication skills
an ability to distill complex technical issues into clear guides/training
Highly organized, self-directed, and proactive in identifying improvement opportunities

Job Responsibility

Develop and maintain comprehensive support playbooks, troubleshooting guides, escalation workflows, and onboarding/training materials for support and field teams
Serve as the go-to person for support knowledge: keep our knowledge-base current, searchable, and aligned with best practices
Query and analyze operational/support data (SQL, Sheets/Excel) to identify recurring issues, training gaps, and process improvement opportunities
Build dashboards/visualizations (Metabase or similar) to monitor support/field enablement KPIs (e.g., time-to-resolution, knowledge base usage, incident recurrence, onboarding ramp time)
Collaborate with Engineering and Operations to triage systemic support issues, gather root-cause insights, turn those into training/knowledge updates, and validate post-fix documentation
Partner with the Support Manager to ensure consistent process adherence, coverage across shifts/sites, and accurate documentation/practices across global teams
Own enablement experiments: define metrics, implement pilot training/process changes, track outcomes and surface results to leadership

What we offer

fully employer-covered health and dental insurance
a managed 401(k)
regular in-office meals
social events
collaborative, low-ego work culture

Fulltime

IT Support Specialist 2nd Level - Security

Be part of a small and rapidly growing team in Berlin and Munich with big ambiti...

Location

Germany , München

Salary:

Not provided

Cherry Ventures

Expiration Date

Until further notice

Requirements

Completed IT apprenticeship or equivalent experience as a system administrator — ideally with a focus on IT security
Hands-on experience with MDM systems (security policies, application control, conditional access)
Strong understanding of securing Windows environments and cloud security (e.g., Conditional Access, DLP, Sentinel, STIGs)
Bonus: exposure to SOC, EDR/XDR, IAM, or frameworks like ISO 27001 or BSI Grundschutz
Customer-focused, patient, and committed to a security-first mindset
Hands-on, proactive, and solution-driven in your daily work
Fluent in English (C1)

Job Responsibility

Be the main security escalation point for our customers and our 1st-level support team
Troubleshoot and resolve complex security-related issues, especially around ML-based security solutions
Provide solution-oriented support for cloud environments (e.g., Microsoft 365, Google Workspace)
Run security audits and compliance checks and guide customers on implementing best practices
Help improve and automate security and support processes across IT Ops

What we offer

Attractive compensation package, including a virtual share package (VSOP)
High responsibility and ownership from day one
Employee benefits: public transportation ticket or Urban Sports Club, Corporate Benefits
Well-equipped offices in Munich and Berlin

Fulltime

Ops Support Specialist

Citi

Location:
United States , O'Fallon

Category:
Office Administration

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
January 21, 2026

Expiration:
February 20, 2026

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Location:United States , O'Fallon

Category:Office Administration

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:January 21, 2026

Expiration:February 20, 2026

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Contract Type:
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Expiration:
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