Ops Support Specialist, Citi

Citi

Location:
India, Chennai

Category:
-

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

The Ops Support Assistant 4 is an entry-level position responsible for providing operations support services, including but not limited to record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Assistant 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Job Responsibility:

Assist unit manager by providing guidance to all levels of staff regarding processes and operating procedures
Coordinate team efforts to ensure the efficiency of quality, timeliness, and general operation to maintain workflow of the department
Evaluate equipment and staff resource allocation and help identify potential issues that may impact department workflow
Interact with internal departments and external clients to resolve issues and concerns
Monitor 'In process,' work to meet business and quality standards
Assist in making decisions within established procedures that balance the needs of the employee, company, and customer
Support and expansive array of products and services and serve as the team subject matter expert
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Requirements:

1-3 years of relevant experience
Experience with Learning Management Systems, Human Resource Systems and Learning and Development knowledge preferred
Proficient computer skills
Ability to adapt to new technology quickly and seamlessly
Consistently demonstrates clear and concise written and verbal communication skills

What we offer:

Equal opportunity employer benefits
Support for accessibility and accommodations for disabilities
Global benefits for employees

Additional Information:

Job Posted:
July 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Ops Support Specialist