Ops Support Specialist 5 Job at Citi (Chennai)

Ops Support Specialist 5

The Ops Support Specialist 5 is an entry-level position responsible for providin...

Location

Mexico , Santa Fe

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2-4 years of relevant experience
Proficient in Microsoft Office
Comprehensive knowledge of Dispute process
Ability to work unsupervised and apply problem solving capabilities
Ability to work occasional weekends to support Pega releases and COB testing
Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR’s)
Demonstrated analytical skills and mathematical knowledge
Consistently demonstrates clear and concise written and verbal communication skills
Experiencia deseable en Implementación de Cajeros Automáticos
Trata con proveedores y ETV

Job Responsibility

Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients
Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales
Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
Support expansive and diverse array of products and services
Assist with ongoing Lean and process improvement projects
Resolve complex problems based on best practice/precedence, escalating as needed
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

What we offer

Global benefits
Training opportunities
Hybrid work schedule

Fulltime

Ops Support Specialist 5

The Ops Support Specialist 5 is a Mid entry-level position responsible for provi...

Location

India , Pune

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2-4 years of relevant experience
Proficient in Microsoft Office
Comprehensive knowledge of Dispute process
Ability to work unsupervised and apply problem solve capabilities
Ability to work occasional weekends to support Pega releases and COB testing
Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR’s)
Demonstrated analytical skills and mathematical knowledge
Consistently demonstrates clear and concise written and verbal communication skills
Bachelor's degree required

Job Responsibility

Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients
Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales
Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
Support expansive and diverse array of products and services
Assist with ongoing Lean and process improvement projects
Resolve complex problems based on best practice/precedence, escalating as needed
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Fulltime

Lead Technical Support Specialist - Vertica

OpenText is a global leader in information management. As a member of our team, ...

Location

Australia , North Sydney

Salary:

Not provided

OpenText

Expiration Date

Until further notice

Requirements

5+ years in enterprise technical support (level 2/3) or a similar customer-facing, problem-solving role
Proficiency in English and Chinese (Mandarin) is required
Proven ability to diagnose and resolve complex issues across Windows Server and/or Linux platforms
Outstanding verbal and written communication skills with the ability to lead difficult customer conversations and convey technical details
Demonstrated success working in a dynamic, rapidly changing environment while multitasking and prioritising effectively
Strong analytical thinking, attention to detail and a passion for learning new technologies
Bachelor’s degree in Computer Science, Engineering, Information Technology or equivalent practical experience
Must be an Australian Citizen or Permanent Resident to apply

Job Responsibility

Drive front-line technical Support by owning inbound cases via phone, email and remote sessions, providing timely, professional assistance and maintaining a closed-loop communication style
Diagnose and resolve Complex issues, including problems reproducing in local environments, analysing logs/traces/core dumps. Applying diagnostic tools and formulating hypotheses to isolate the root cause
Drive case in line with SOP processes, meeting SLO/KPI targets, and escalate product defects to Engineering. Responsible for validating any fixes before delivery of the fix to the customer
Maintain detailed case notes in the case management system and drive KCS activities with Enterprise support
Work closely with Engineering, Product Management, Cloud Ops, Professional Services and Account team to champion customer issues, influence product quality and improve Supportability
Coach junior support engineers, delivering focused training sessions, contributing to new-hire onboarding and sharing best practices through GTS Organisation
Lead or participate in supportability initiatives, tool/process enhancement and cross-functional program
Represent OpenText at customer meetings, user groups, or other events, communicating best practices for support
Participate in global on-call rotation (including shifts, weekends and holidays) to guarantee round the clock support coverage
Undertake any additional responsibilities and non-routine assignments in line with business needs

Fulltime

Sr. Ads Ops Demand Management Specialist

At Netflix, our mission is to entertain the world through stories delivered at t...

Location

Italy , Milano

Salary:

Not provided

Jobmetoo

Expiration Date

Until further notice

Requirements

5+ years of experience in Ad Tech, Ad Operations, or demand management, supporting Account Management, Sales, Ads Policy/Quality, or Product/Engineering teams
Fluent language skills in English and Italian are a must
Strong expertise in campaign lifecycle management, including trafficking, execution, quality control, monitoring, pacing, troubleshooting, billing, and reconciliation
Experience with Direct IO, Programmatic Guaranteed, and PMP deal types
Proficient with advertising systems and tools such as CRM, OMS, DSPs, Ad Servers, task management, and reporting platforms
Demonstrated ability to work effectively with cross-functional teams and external vendors, including managing vendor tasks for campaign setup, QC, and reporting
Analytical mindset with the ability to interpret campaign data and provide actionable business insights
Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced, dynamic environment
Excellent verbal and written communication skills, with the ability to clearly articulate complex topics to both technical and business audiences
Comfortable operating in ambiguity and adapting to changing priorities

Job Responsibility

Own the day-to-day operational management of ad campaigns in Italy, including overseeing campaign, readiness and launch while monitoring, pacing, identifying optimization opportunities and managing billing, and reconciliation across Direct IO, Programmatic Guaranteed, and PMP deal types
Collaborate with Account Managers, Sales, Ad Ops Solutions, and vendors to ensure campaigns are activated accurately, deliver on objectives, and provide a seamless client experience
Monitor key delivery metrics and campaign health, proactively identifying risks and escalating to Ad Ops Solutions for Troubleshooting and resolution
Analyze campaign data at Market level and provide actionable insights to local sales teams to support revenue growth and operational improvements
Gather and relay feedback from clients and internal stakeholders to help identify and implement workflow or process enhancements
Support the maintenance and updating of operational documentation, best practices, and training materials
Participate in the adoption and rollout of new tools, automation, and best practices, providing feedback to drive continuous improvement
Ensure timely and accurate campaign deliverables by monitoring task queues and supporting load balancing with Ad Ops Solutions teams
Stay informed on industry trends, internal process updates, and emerging technologies to keep operations at the forefront of the market

Fulltime

Claims Experience Specialist

The Claims Experience team is responsible for providing premium support for our ...

Location

Japan

Salary:

Not provided

Airbnb

Expiration Date

Until further notice

Requirements

5+ years in a fintech or customer experience role
Minimum of 1+ years experience handling insurance claims, preferably including first and third party property damage claims
Critical thinking skills with a proven track record in solving challenging customer problems and making claims decisions with consistency and fairness whilst adhering to policy terms and workflows
Strong verbal and written communication skills with experience interacting with customers through multiple channels including email, messaging and phone
Active listening skills to understand user needs and provide personalized recommendations and assistance
Ability to explain complex and sensitive issues to customers with confidence and clarity
Analytical skills with the ability to organize and work independently with rapidly changing priorities
Negotiation skills to ensure customer issues are resolved in a timely and efficient manner
Solution and outcome-oriented with an ability to balance fraud prevention alongside a positive user experience
Calm and Empathetic with ability to adapt to any situation by personalizing responses and educating our community whilst remaining level headed in challenging situations

Job Responsibility

Evaluate, investigate and resolve claims submitted across our Aircover products (including but not limited to Host Damage Protection claims) including claims of high value and complexity that require complex investigation and negotiations to reach satisfactory outcomes
Closely monitor for fraud detection and mitigate risks associated with bad actors to protect the Airbnb brand and community
Verify all relevant facts and evidence to determine case resolution outcomes whilst following internal policies and workflows
Go above and beyond to create personalized interactions and exceptional premium support throughout the end-to-end claims process, tailoring the experience offered whilst ensuring each user’s needs and preferences are met with the highest level of care and attention
Provide continuous education and guidance for users about our Aircover products, terms and policies to enable the seamless resolution of their requests
Work closely with stakeholders and third party claims administrators to align on case strategies and ensure a timely resolution is reached for our users
Communicate regularly with Supervisors and Manager to provide feedback on the status of claims
Maintain high levels of confidentiality whilst conducting investigations
Identify gaps in workflow, process or policy whilst striving to provide upward feedback as required to further improve the experience for our customers
Act as subject matter expert for change initiatives and/or cross functional projects taking place across the Aircover Scaled Ops and Optimization org, including assisting internal stakeholders to test, refine, ideate, and deploy new internal products and processes

Fulltime

Claims Experience Specialist

The Claims Experience team is responsible for providing premium support for our ...

Location

Canada

Salary:

63000.00 CAD / Year

Airbnb

Expiration Date

Until further notice

Requirements

5+ years in a fintech or customer experience role
Minimum of 1+ years experience handling insurance claims, preferably including first and third party property damage claims
Proficiency in both English and in French (must be able to handle technical claims discussions in French)
Critical thinking skills with a proven track record in solving challenging customer problems and making claims decisions with consistency and fairness whilst adhering to policy terms and workflows
Strong verbal and written communication skills with experience interacting with customers through multiple channels including email, messaging and phone
Active listening skills to understand user needs and provide personalized recommendations and assistance
Ability to explain complex and sensitive issues to customers with confidence and clarity
Analytical skills with the ability to organize and work independently with rapidly changing priorities
Negotiation skills to ensure customer issues are resolved in a timely and efficient manner
Solution and outcome-oriented with an ability to balance fraud prevention alongside a positive user experience

Job Responsibility

Evaluate, investigate and resolve claims submitted across our AirCover products (including but not limited to Host Damage Protection claims) including claims of high value and complexity that require complex investigation and negotiations to reach satisfactory outcomes
Closely monitor for fraud detection and mitigate risks associated with bad actors to protect the Airbnb brand and community
Verify all relevant facts and evidence to determine case resolution outcomes whilst following internal policies and workflows
Go above and beyond to create personalized interactions and exceptional premium support throughout the end-to-end claims process, tailoring the experience offered whilst ensuring each user’s needs and preferences are met with the highest level of care and attention
Provide continuous education and guidance for users about our Aircover products, terms and policies to enable the seamless resolution of their requests
Work closely with stakeholders and third party claims administrators to align on case strategies and ensure a timely resolution is reached for our users
Communicate regularly with Supervisors and Manager to provide feedback on the status of claims
Maintain high levels of confidentiality whilst conducting investigations
Identify gaps in workflow, process or policy whilst striving to provide upward feedback as required to further improve the experience for our customers
Act as subject matter expert for change initiatives and/or cross functional projects taking place across the Aircover Scaled Ops and Optimization org, including assisting internal stakeholders to test, refine, ideate, and deploy new internal products and processes

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

Retail Territory Manager

Manage Retail operations, integrate acquisition of retail business and maximizin...

Location

El Salvador , San Salvador

Salary:

Not provided

Puma Energy

Expiration Date

January 31, 2026

Requirements

Undergraduate University degree in Business Administration, Industrial Engineering or related field
Post graduate degree in Business Administration or similar field is preferred
Minimum 5 years of experience in similar positions or relevant role
Significant Retail experience in Downstream
Proven record of good project management skills
Solid downstream business knowledge (can do, troubleshooting solving and adapt)
Good level of spoken and written English (preferred)
Solid knowledge of MS Office tools
Strong conceptual thinking with ability to see the bigger picture and seize well-evaluated opportunities
Analytical and strategic thinking are the key

Job Responsibility

Achieve or exceed stated objectives (EBITDA, Opex, Capex) for PEI Retail Business
Coordinate and control outcomes from main retail organizations which distribute product through a network of service stations
Ensure best results by coaching and supporting senior staff with structured development of retail networks through growth and/or optimization
Consistently benchmark and positively challenge organization to maximize results and opportunities
Ensure customers are delighted by interaction with Puma retail services
Achieve or exceed all projects assigned as much as possible to reinforce and expend opportunities with partnership to more opportunities in the Country
Ensure locations, layouts, offerings, and operating platforms are world class in quality and optimized for the markets assigned
Comply with partnership requirement to open best locations in multiple geographical locations w/out limiting logistic needs for future
Assist with structure set up on all required levels
Redeploy best practices and tools identified with management for administration and delivery of Network Planning and Channel Management (NPCM) needs

Fulltime

New

Security Specialist

We are seeking a highly skilled Security Expert to join our Cyber Defence team i...

Location

Romania , Bucharest

Salary:

Not provided

Vodafone

Expiration Date

Until further notice

Requirements

Over 5 years of experience in Cyber Security, SOC operations, SIEM technologies, and incident management
Strong understanding of network and security concepts, with hands-on experience in SIEM tools such as Splunk, Sentinel, ArcSight, Elastic, and Google Chronicle
Recognised certifications such as CEH, CCNA Cyber Ops, or Security+
Excellent analytical and communication skills, with the ability to work calmly under pressure
Higher education degree in Computer Science, IT, Engineering, or related fields
Previous experience in global customer management and event triage
A collaborative mindset with a commitment to continuous learning and adherence to processes

Job Responsibility

Act as a frontline defender by investigating, analysing, and triaging security alerts
Document events, case analyses, and investigation results in the incident management system until closure
Utilise CSOC tools for historical analysis of detected events and provide on-call support when required
Participate in daily operational meetings and contribute to knowledge sharing through KB articles
Proactively reduce alerts by suggesting process improvements and stabilisation measures
Collaborate with local market CSIRT teams for ongoing cases and document SOPs, KEDBs, and processes
Communicate effectively with global client teams and articulate malware behaviours and associated risks

What we offer

Hybrid way of working: 2 days per week/ 8 per month
Medical and dental services
Life and hospitalization insurance
Dedicated employee phone subscription
Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget
Special discounts for gyms and retailers
Annual Company Bonus
Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
You get to work with tried and trusted web-technology
We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off

Fulltime

Ops Support Specialist 5

Citi

Location:
India , Chennai

Category:
Customer Service

Contract Type:
Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
March 22, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Ops Support Specialist 5

Ops Support Specialist 5

Ops Support Specialist 5

Lead Technical Support Specialist - Vertica

Sr. Ads Ops Demand Management Specialist

Claims Experience Specialist

Claims Experience Specialist

Retail Territory Manager

Security Specialist

Ops Support Specialist 5

Citi

Location:India , Chennai

Category:Customer Service

Contract Type:Employment contract

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:March 22, 2025

Looking for more opportunities? Search for other job offers that match your skills and interests.

Similar Jobs for Ops Support Specialist 5

Ops Support Specialist 5

Ops Support Specialist 5

Lead Technical Support Specialist - Vertica

Sr. Ads Ops Demand Management Specialist

Claims Experience Specialist

Claims Experience Specialist

Retail Territory Manager

Security Specialist

Location:
India , Chennai

Category:
Customer Service

Contract Type:
Employment contract

Job Posted:
March 22, 2025