Ops Support Specialist 5 Job at Citi (Pune)

Ops Support Specialist 5

The Ops Support Specialist 5 is an entry-level position responsible for providin...

Location

Mexico , Santa Fe

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2-4 years of relevant experience
Proficient in Microsoft Office
Comprehensive knowledge of Dispute process
Ability to work unsupervised and apply problem solving capabilities
Ability to work occasional weekends to support Pega releases and COB testing
Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR’s)
Demonstrated analytical skills and mathematical knowledge
Consistently demonstrates clear and concise written and verbal communication skills
Experiencia deseable en Implementación de Cajeros Automáticos
Trata con proveedores y ETV

Job Responsibility

Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients
Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales
Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
Support expansive and diverse array of products and services
Assist with ongoing Lean and process improvement projects
Resolve complex problems based on best practice/precedence, escalating as needed
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

What we offer

Global benefits
Training opportunities
Hybrid work schedule

Fulltime

Ops Support Specialist 5

The Ops Support Specialist 5 is an entry-level position responsible for providin...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2-4 years of relevant experience
Proficient in Microsoft Office
Comprehensive knowledge of Dispute process
Ability to work unsupervised and apply problem solve capabilities
Ability to work occasional weekends to support Pega releases and COB testing
Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR’s)
Demonstrated analytical skills and mathematical knowledge
Consistently demonstrates clear and concise written and verbal communication skills

Job Responsibility

Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients
Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales
Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
Support expansive and diverse array of products and services
Assist with ongoing Lean and process improvement projects
Resolve complex problems based on best practice/precedence, escalating as needed
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

What we offer

Equal opportunity employer
Best-in-class benefits
Work-life balance

Fulltime

New

Sr. Ads Ops Demand Management Specialist

At Netflix, our mission is to entertain the world through stories delivered at t...

Location

Italy , Milano

Salary:

Not provided

Jobmetoo

Expiration Date

Until further notice

Requirements

5+ years of experience in Ad Tech, Ad Operations, or demand management, supporting Account Management, Sales, Ads Policy/Quality, or Product/Engineering teams
Fluent language skills in English and Italian are a must
Strong expertise in campaign lifecycle management, including trafficking, execution, quality control, monitoring, pacing, troubleshooting, billing, and reconciliation
Experience with Direct IO, Programmatic Guaranteed, and PMP deal types
Proficient with advertising systems and tools such as CRM, OMS, DSPs, Ad Servers, task management, and reporting platforms
Demonstrated ability to work effectively with cross-functional teams and external vendors, including managing vendor tasks for campaign setup, QC, and reporting
Analytical mindset with the ability to interpret campaign data and provide actionable business insights
Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced, dynamic environment
Excellent verbal and written communication skills, with the ability to clearly articulate complex topics to both technical and business audiences
Comfortable operating in ambiguity and adapting to changing priorities

Job Responsibility

Own the day-to-day operational management of ad campaigns in Italy, including overseeing campaign, readiness and launch while monitoring, pacing, identifying optimization opportunities and managing billing, and reconciliation across Direct IO, Programmatic Guaranteed, and PMP deal types
Collaborate with Account Managers, Sales, Ad Ops Solutions, and vendors to ensure campaigns are activated accurately, deliver on objectives, and provide a seamless client experience
Monitor key delivery metrics and campaign health, proactively identifying risks and escalating to Ad Ops Solutions for Troubleshooting and resolution
Analyze campaign data at Market level and provide actionable insights to local sales teams to support revenue growth and operational improvements
Gather and relay feedback from clients and internal stakeholders to help identify and implement workflow or process enhancements
Support the maintenance and updating of operational documentation, best practices, and training materials
Participate in the adoption and rollout of new tools, automation, and best practices, providing feedback to drive continuous improvement
Ensure timely and accurate campaign deliverables by monitoring task queues and supporting load balancing with Ad Ops Solutions teams
Stay informed on industry trends, internal process updates, and emerging technologies to keep operations at the forefront of the market

Fulltime

Claims Experience Specialist

The Claims Experience team is responsible for providing premium support for our ...

Location

Japan

Salary:

Not provided

Airbnb

Expiration Date

Until further notice

Requirements

5+ years in a fintech or customer experience role
Minimum of 1+ years experience handling insurance claims, preferably including first and third party property damage claims
Critical thinking skills with a proven track record in solving challenging customer problems and making claims decisions with consistency and fairness whilst adhering to policy terms and workflows
Strong verbal and written communication skills with experience interacting with customers through multiple channels including email, messaging and phone
Active listening skills to understand user needs and provide personalized recommendations and assistance
Ability to explain complex and sensitive issues to customers with confidence and clarity
Analytical skills with the ability to organize and work independently with rapidly changing priorities
Negotiation skills to ensure customer issues are resolved in a timely and efficient manner
Solution and outcome-oriented with an ability to balance fraud prevention alongside a positive user experience
Calm and Empathetic with ability to adapt to any situation by personalizing responses and educating our community whilst remaining level headed in challenging situations

Job Responsibility

Evaluate, investigate and resolve claims submitted across our Aircover products (including but not limited to Host Damage Protection claims) including claims of high value and complexity that require complex investigation and negotiations to reach satisfactory outcomes
Closely monitor for fraud detection and mitigate risks associated with bad actors to protect the Airbnb brand and community
Verify all relevant facts and evidence to determine case resolution outcomes whilst following internal policies and workflows
Go above and beyond to create personalized interactions and exceptional premium support throughout the end-to-end claims process, tailoring the experience offered whilst ensuring each user’s needs and preferences are met with the highest level of care and attention
Provide continuous education and guidance for users about our Aircover products, terms and policies to enable the seamless resolution of their requests
Work closely with stakeholders and third party claims administrators to align on case strategies and ensure a timely resolution is reached for our users
Communicate regularly with Supervisors and Manager to provide feedback on the status of claims
Maintain high levels of confidentiality whilst conducting investigations
Identify gaps in workflow, process or policy whilst striving to provide upward feedback as required to further improve the experience for our customers
Act as subject matter expert for change initiatives and/or cross functional projects taking place across the Aircover Scaled Ops and Optimization org, including assisting internal stakeholders to test, refine, ideate, and deploy new internal products and processes

Fulltime

Claims Experience Specialist

The Claims Experience team is responsible for providing premium support for our ...

Location

Canada

Salary:

63000.00 CAD / Year

Airbnb

Expiration Date

Until further notice

Requirements

5+ years in a fintech or customer experience role
Minimum of 1+ years experience handling insurance claims, preferably including first and third party property damage claims
Proficiency in both English and in French (must be able to handle technical claims discussions in French)
Critical thinking skills with a proven track record in solving challenging customer problems and making claims decisions with consistency and fairness whilst adhering to policy terms and workflows
Strong verbal and written communication skills with experience interacting with customers through multiple channels including email, messaging and phone
Active listening skills to understand user needs and provide personalized recommendations and assistance
Ability to explain complex and sensitive issues to customers with confidence and clarity
Analytical skills with the ability to organize and work independently with rapidly changing priorities
Negotiation skills to ensure customer issues are resolved in a timely and efficient manner
Solution and outcome-oriented with an ability to balance fraud prevention alongside a positive user experience

Job Responsibility

Evaluate, investigate and resolve claims submitted across our AirCover products (including but not limited to Host Damage Protection claims) including claims of high value and complexity that require complex investigation and negotiations to reach satisfactory outcomes
Closely monitor for fraud detection and mitigate risks associated with bad actors to protect the Airbnb brand and community
Verify all relevant facts and evidence to determine case resolution outcomes whilst following internal policies and workflows
Go above and beyond to create personalized interactions and exceptional premium support throughout the end-to-end claims process, tailoring the experience offered whilst ensuring each user’s needs and preferences are met with the highest level of care and attention
Provide continuous education and guidance for users about our Aircover products, terms and policies to enable the seamless resolution of their requests
Work closely with stakeholders and third party claims administrators to align on case strategies and ensure a timely resolution is reached for our users
Communicate regularly with Supervisors and Manager to provide feedback on the status of claims
Maintain high levels of confidentiality whilst conducting investigations
Identify gaps in workflow, process or policy whilst striving to provide upward feedback as required to further improve the experience for our customers
Act as subject matter expert for change initiatives and/or cross functional projects taking place across the Aircover Scaled Ops and Optimization org, including assisting internal stakeholders to test, refine, ideate, and deploy new internal products and processes

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

Accounting Manager

Appcues is on a mission to become the market leader in customer experience for t...

Location

United States

Salary:

105000.00 - 120000.00 USD / Year

Appcues

Expiration Date

Until further notice

Requirements

5+ years of accounting experience, ideally in a SaaS or tech environment
Proficient in NetSuite (required) and confident managing core accounting systems
Experience with multi-state sales tax
Understand GAAP and revenue recognition (ASC 606) and have applied it in past roles
Detail-oriented, self-sufficient, and comfortable running with projects from start to finish
Care about scalable systems and are always looking to improve processes
Enjoy cross-functional collaboration and have experience working with external vendors or auditors

Job Responsibility

Lead all accounting month-end close activities, ensuring timely, accurate, and GAAP-compliant financial reporting
Oversee accounts payable operations, including administration and optimization of the accounts payable system
Provide oversight and partnership across customer billing and accounts receivable in close collaboration with the Billing Operations Specialist
Manage state registrations and related compliance requirements
Manage sales and use tax compliance and filings
Own annual 1099 filings
Partner with an external CPA firm to support tax filings and related requests
Manage company payroll in partnership with People Ops
Lead preparation and coordination for the year-end financial audit, in partnership with the VP of Finance & Operations

What we offer

100% remote
Solid health, dental, and vision plans
Access to 401k (with a match)
Generous parental leave
One-time $1000 home office stipend
Additional $500 annual budget for extra work-related technology
Reimbursement of monthly co-working fees
Equity in the company
Transparency and collaboration with meetings of all shapes and sizes
Flexible Time Off policy

Fulltime

New

Bank Support Worker

We currently have a great opportunity for dedicated Support Workers to work with...

Location

United Kingdom , Helston

Salary:

18.00 - 27.00 GBP / Hour

360 Resourcing Solutions

Expiration Date

Until further notice

Requirements

Provide support during the good times and the difficult periods our individual faces in their daily life
Have a good understanding of Autism / Mental Health and how this can impact daily living or have working with in a mental health setting
Understand Autism or have had experience working with Autistic people, and that you understand that being autistic is an important part of who they are
Be a positive advocate for them
Be consistent – do what you say you say you will if you can’t explain why
Be prepared to motivate them in a supportive manner
Be patient and understanding encourage them on the difficult days
Have a fun and kind personality who will go on adventures
Work with them to solve issues and overcome day to day tasks
Come to work to “Get to know me” as that is what is needed to support them

What we offer

Refer a Friend Scheme - £250 awarded
Pension Enrolment
Standard Sick Pay
Free training
Weekly pay
Paid holiday
Ongoing Training / Coaching throughout your role
Opportunities to progress & develop

New

Technical Support Specialist

Brightspeed is looking for a Technical Support Specialist to join our team! In t...

Location

United States

Salary:

Not provided

Brightspeed

Expiration Date

Until further notice

Requirements

MUST RESIDE IN ARKANSAS
High School Diploma/GED or equivalent experience
Vocational training in a related field, i.e.
computerized records management
One to two years of telecommunications experience or network fundamentals that demonstrate ability to interpret and work with plant facilities and related inventory systems
Fluent skills in Excel including building spreadsheets and using macros
Experience working with construction prints, cut sheets, cable schematics, location records/maps and/or Central Office equipment records
Working knowledge of technical requirements associated with service offerings, such as FTTP, Data, VOIP, etc.
Demonstrated ability to grasp new and complex concepts quickly
Experience that demonstrates excellent interpersonal and communication skills

Job Responsibility

RESIDING IN THE STATE OF ARKANSAS
Maintaining data integrity of inventory systems
Partnering with all affiliate business units to maintain necessary network information
Responding to various Service queues as required to meet objectives and SLA agreements
Handling customer record assignments for all fiber orders
Answering phone calls and chats from technicians and other business groups
Maintaining detailed records of the actions taken on orders including facility changes made, reported issues and completed solutions
Participating in specialized task or focus groups to efficiently support the direction of our company
Staying informed, knowledgeable, and flexible with all departmental Methods and Procedures
Increasing personal technical knowledge about Brightspeed’s offered products by reading publications, operating manuals, diagnostic information, and attending online educational courses

What we offer

competitive medical, dental, vision, and life insurance
an employee assistance program
a 401K plan with company match
host of voluntary benefits

Fulltime

Ops Support Specialist 5

Citi

Location:
India , Pune

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
July 25, 2025

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Location:India , Pune

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

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