Ops Support Specialist 5 Job at Citi (Pune)

Ops Support Specialist 5

The Ops Support Specialist 5 is an entry-level position responsible for providin...

Location

Mexico , Santa Fe

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2-4 years of relevant experience
Proficient in Microsoft Office
Comprehensive knowledge of Dispute process
Ability to work unsupervised and apply problem solving capabilities
Ability to work occasional weekends to support Pega releases and COB testing
Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR’s)
Demonstrated analytical skills and mathematical knowledge
Consistently demonstrates clear and concise written and verbal communication skills
Experiencia deseable en Implementación de Cajeros Automáticos
Trata con proveedores y ETV

Job Responsibility

Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients
Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales
Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
Support expansive and diverse array of products and services
Assist with ongoing Lean and process improvement projects
Resolve complex problems based on best practice/precedence, escalating as needed
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

What we offer

Global benefits
Training opportunities
Hybrid work schedule

Fulltime

Home Health RN Clinical Ops Specialist

The Clinical Management Specialist is a qualified professional responsible for c...

Location

United States , Birmingham

Salary:

85000.00 - 95000.00 USD / Year

Aveanna Healthcare

Expiration Date

Until further notice

Requirements

Registered Nurse with an active and unencumbered license in the state of residence
Expertise and experience with the Homecare Homebase (HCHB) EMR system
Three (3) years of clinical experience within the last five (5) years in a home health agency, home care setting, or health facility
Homecare Homebase (HCHB) experience is required
Valid and acceptable driver’s license with proof of automobile insurance coverage
Travel by car between regional offices will be required.

Job Responsibility

Monitors and assesses company electronic medical records (EMR) workflows and assists as needed or assigned
Provides support with the intake process and admission decisions
Facilitates virtual training for newly hired/rehired/promoted Clinical Managers and Nurses
Serve as interim Clinical Manager when position is vacant
Act as mentor for new Clinical Managers.

What we offer

401(k) with Company match
Health, Dental, and Vision Benefits
Vacation Time, Sick Time, and Paid Holidays
Thorough training
Flexible schedules
Electronic charting
Access to a clinical supervisor 24/7
Tuition Reimbursement
Advancement opportunities
Weekly pay via multiple payment options.

Fulltime

Sales Operations and Support Specialist – Global IP Network

The RSE Program Specialist (RPS), will be part of Global IP Network’s (GIN’s) Sa...

Location

United Kingdom , London

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

Highly versed in enablement roles in the telecom and/or tech industry
Ability to work in a remote environment with teams across multiple time zones globally
Sensitive to culturally diverse business environment
Keen ability to pull the right levers to positively influence key stakeholders within internal organizations
Understanding sales targets and familiar with a quota-driven environments
Must be a team player who is goal-oriented and willing to voice creative and expert opinions to build a positive result for GIN
Comfortable navigating the ever-changing environment within a large organization and remain positive in potentially challenging environments
Strong presentation skills and public speaking abilities
Additional languages are a plus
Bachelor's degree or equivalent in business or sales or a related field

Job Responsibility

Serve as the expert resource for the GIN organization for the wider NTT DATA RSE organization
Responsible for ensuring continued growth of New Incremental Monthly Recurring Revenue (NIMRR) bookings by RSE teams
Primarily focused on continued deal flow and revenue growth from the RSE teams
Manage and enforce training, sales enablement initiatives and globally developed policies, processes and strategies
Meet with NTT DATA’s RSE teams globally as necessary
Travel up to 10%
Supports RSE teams by creating, evaluating and optimizing sales opportunity responses
Provides periodic reports to GIN management on RSE performance and others as needed

Fulltime

Lead Technical Support Specialist - Vertica

OpenText is a global leader in information management. As a member of our team, ...

Location

Australia , North Sydney

Salary:

Not provided

OpenText

Expiration Date

Until further notice

Requirements

5+ years in enterprise technical support (level 2/3) or a similar customer-facing, problem-solving role
Proficiency in English and Chinese (Mandarin) is required
Proven ability to diagnose and resolve complex issues across Windows Server and/or Linux platforms
Outstanding verbal and written communication skills with the ability to lead difficult customer conversations and convey technical details
Demonstrated success working in a dynamic, rapidly changing environment while multitasking and prioritising effectively
Strong analytical thinking, attention to detail and a passion for learning new technologies
Bachelor’s degree in Computer Science, Engineering, Information Technology or equivalent practical experience
Must be an Australian Citizen or Permanent Resident to apply

Job Responsibility

Drive front-line technical Support by owning inbound cases via phone, email and remote sessions, providing timely, professional assistance and maintaining a closed-loop communication style
Diagnose and resolve Complex issues, including problems reproducing in local environments, analysing logs/traces/core dumps. Applying diagnostic tools and formulating hypotheses to isolate the root cause
Drive case in line with SOP processes, meeting SLO/KPI targets, and escalate product defects to Engineering. Responsible for validating any fixes before delivery of the fix to the customer
Maintain detailed case notes in the case management system and drive KCS activities with Enterprise support
Work closely with Engineering, Product Management, Cloud Ops, Professional Services and Account team to champion customer issues, influence product quality and improve Supportability
Coach junior support engineers, delivering focused training sessions, contributing to new-hire onboarding and sharing best practices through GTS Organisation
Lead or participate in supportability initiatives, tool/process enhancement and cross-functional program
Represent OpenText at customer meetings, user groups, or other events, communicating best practices for support
Participate in global on-call rotation (including shifts, weekends and holidays) to guarantee round the clock support coverage
Undertake any additional responsibilities and non-routine assignments in line with business needs

Fulltime

.Net Application Support Engineer - EMEAL Regional Ops

Join a dynamic team as you collaborate with specialists to analyze business need...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

5-7 years of experience in Dev Ops software development, with a focus on complex and multidisciplinary projects
Excellent knowledge of programming languages such as .Net or Java, with C#, Python, SQL interface Experience, with modern frameworks and libraries (e.g., React, Angular, .NET, Spring)
Any one of these frameworks JavaScript, Azure functions, Tomcat Windows server, Gitlab
Must work in relational & non-relational database (Any Database)
Preferred to have Agile & Scrum development methodologies

Job Responsibility

Collaborate with Platform Specialists to understand detailed business and user requirements
Assist in creating technical documentation and system flowcharts
Analyze business needs and ensure solutions meet those requirements
Convert requirements into detailed system design documents
Prepare technical specifications for developers to implement
Support system development including database creation, coding, testing, and deployment
Document development processes, including usage and security procedures
Identify and troubleshoot logic or data errors, recommending fixes or escalating issues
Assist with application installation, deployment, and production implementation
Resolve issues during integration and testing phases

New

Deal Desk Specialist

We’re looking for a Deal Desk Specialist to join our Pricing & Contracts Operati...

Location

Bulgaria , Sofia; Varna

Salary:

Not provided

myPOS

Expiration Date

Until further notice

Requirements

3–5 years in a Deal Desk, Pricing Operations, Sales Operations, or related commercial role
Experience supporting multiple sales channels (direct, indirect)
Hands-on experience with CRM tools (HubSpot preferred)
Experience owning or contributing to rate card management or pricing governance
Strong analytical mindset - comfortable building pricing models and working with deal data in Excel or Google Sheets
High attention to detail with the ability to manage multiple open deals simultaneously
Clear communicator who can explain pricing logic and approval decisions to non-finance stakeholders
Process-oriented: you don’t just solve the deal in front of you, you think about how to make the next 100 deals smoother
Ability to push back constructively when a deal doesn’t meet commercial thresholds
Fluency in English

Job Responsibility

Structure and review pricing for non-standard deals across all sales channels
Evaluate discount requests and exceptions against established pricing guidelines, escalating where appropriate
Partner with Sales teams to model deal economics and identify commercially viable structures
Support the rollout and governance of pricing changes across markets
Track and evaluate the performance of non-standard pricing agreements and approved pricing exceptions
Own and maintain myPOS rate cards across products, channels, and markets — ensuring they are accurate, up to date, and consistently applied
Manage the end-to-end process for rate card updates: coordinating inputs from Finance, Product, and Sales, and ensuring changes are communicated and implemented correctly
Monitor rate card usage and flag discrepancies or out-of-policy pricing in live deals
Build and maintain a rate card repository that is accessible and easy to navigate for Sales teams
Identify bottlenecks in the deal flow and drive process improvements to reduce turnaround time

What we offer

Excellent compensation package
25 days annual paid leave (+1 day per year up to 30)
Full Luxury package health insurance including dental care and optical glasses
Meal vouchers of 102.26 EUR per month
Fully covered Multisport card
Fully covered public transport pass for Sofia
Free coffee, snacks and drinks at the office
Annual salary reviews, promotions and performance bonuses
myPOS Academy for upskilling and training
Unlimited access to courses on LinkedIn Learning

Fulltime

People Operations Specialist

You are joining the People Operations team on a 12-month contractor mission at a...

Location

France , Bordeaux; Paris

Salary:

Not provided

Mirakl

Expiration Date

Until further notice

Requirements

5+ years of experience in French personnel administration and payroll
Strong knowledge of French employment law
Significant experience managing outsourced or in-house payroll (knowledge of Silae is a plus)
Experience across the full employee lifecycle
First exposure to an international environment
Advanced English proficiency (C1 level minimum)
Service-oriented, rigorous, and highly organized
Ability to manage multiple topics in parallel in a fast-paced, high-growth environment
Experience working alongside or in support of a senior HR lead
Comfortable with HR tools and data

Job Responsibility

Track absences, leave, sick leave, and administrative events impacting payroll
Prepare and consolidate variable payroll elements, ensuring accuracy and completeness, in collaboration with the People Ops Apprentice
Contribute to monthly payroll closings in collaboration with Finance, our external payroll provider, and the Senior People Operations Partner
Ensure compliance and accuracy of employee records
Oversee employee benefits administration (health insurance, meal vouchers, transport, etc.)
Manage onboarding, internal mobility, and offboarding for France-based employees
Produce administrative documents (employment contracts, amendments, certificates, etc.)
Support managers and employees on day-to-day HR matters and handle requests in line with defined SLAs
Work closely with People Partners to ensure rigorous follow-up and an excellent employee experience

Fulltime

Sr Manager IT Quality Assurance

The IT Senior Manager, CI/CD Engineering & DevOps is responsible for owning and ...

Location

United States

Salary:

Not provided

Valvoline

Expiration Date

Until further notice

Requirements

Bachelor's degree (prefer Software Engineering, Information Systems, business or related field)
8+ years of progressive experience in software delivery, DevOps engineering, or release management
5+ years managing enterprise-scale CI/CD pipelines in a heterogeneous technology environment
Demonstrated experience with automated testing at enterprise scale (functional, regression, integration, performance)
Experience supporting large ERP platform delivery (SAP ECC and/or S/4HANA strongly preferred)
Proven track record leading production cutover, failover validation, and hypercare operations for major releases
Expert-level proficiency with Jenkins, GitHub Actions, Azure DevOps, or equivalent modern pipeline orchestration tools
Strong knowledge of pipeline-as-code (Jenkinsfile, YAML workflows), artifact management (Nexus, JFrog), and environment promotion patterns
Experience with GitOps principles, branching strategies (trunk-based, GitFlow), and PR governance controls
Deep expertise in enterprise automated testing frameworks: Selenium, Playwright, Tosca, REST Assured, OpenText UFT One

Job Responsibility

Own the enterprise CI/CD pipeline strategy, architecture, and execution across all VGO platforms
Drive adoption of modern pipeline tools (Jenkins, GitHub Actions, cALM, SAP Solution Manager, Azure DevOps, ArgoCD, other pipelines)
Enforce pipeline-as-code standards, enforce branch strategy governance, and ensure automated build, test, and deploy processes operate across SAP BTP, Salesforce, Databricks, and custom application stacks
Lead the shift-left engineering culture embedding quality and security at every pipeline stage
Define and govern the enterprise automated testing strategy encompassing functional, integration, regression, performance, and security test automation
Own the automation-first mandate
Establish code coverage thresholds, regression gates, and test-data management standards
Oversee toolchain selection and governance (Selenium, Playwright, Tosca, UFT One, OpenText ALM, REST Assured) aligned to VGO's SAP S/4HANA, Salesforce, and API integration landscape
Establish and enforce enterprise code quality standards and automated code review practices using static analysis tooling (SonarQube, CodeQL, ESLint, ABAP Code Inspector)
Govern pull request workflows, peer review SLAs, and automated gate enforcement within GitHub Enterprise

Fulltime

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Ops Support Specialist 5

Job Description

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