Ops Support Specialist 5 Job at Citi (Pune)

Ops Support Specialist 5

The Ops Support Specialist 5 is an entry-level position responsible for providin...

Location

India , Chennai

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2-4 years of relevant experience
Proficient in Microsoft Office
Comprehensive knowledge of Dispute process
Ability to work unsupervised and apply problem solve capabilities
Ability to work occasional weekends to support Pega releases and COB testing
Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR’s)
Demonstrated analytical skills and mathematical knowledge
Consistently demonstrates clear and concise written and verbal communication skills

Job Responsibility

Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients
Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales
Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
Support expansive and diverse array of products and services
Assist with ongoing Lean and process improvement projects
Resolve complex problems based on best practice/precedence, escalating as needed
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

What we offer

Equal opportunity employer
Best-in-class benefits
Work-life balance

Fulltime

Ops Support Specialist 5

The Ops Support Specialist 5 is an entry-level position responsible for providin...

Location

Mexico , Santa Fe

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2-4 years of relevant experience
Proficient in Microsoft Office
Comprehensive knowledge of Dispute process
Ability to work unsupervised and apply problem solving capabilities
Ability to work occasional weekends to support Pega releases and COB testing
Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR’s)
Demonstrated analytical skills and mathematical knowledge
Consistently demonstrates clear and concise written and verbal communication skills
Experiencia deseable en Implementación de Cajeros Automáticos
Trata con proveedores y ETV

Job Responsibility

Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients
Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales
Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
Support expansive and diverse array of products and services
Assist with ongoing Lean and process improvement projects
Resolve complex problems based on best practice/precedence, escalating as needed
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

What we offer

Global benefits
Training opportunities
Hybrid work schedule

Fulltime

Lead Technical Support Specialist - Vertica

OpenText is a global leader in information management. As a member of our team, ...

Location

Australia , North Sydney

Salary:

Not provided

OpenText

Expiration Date

Until further notice

Requirements

5+ years in enterprise technical support (level 2/3) or a similar customer-facing, problem-solving role
Proficiency in English and Chinese (Mandarin) is required
Proven ability to diagnose and resolve complex issues across Windows Server and/or Linux platforms
Outstanding verbal and written communication skills with the ability to lead difficult customer conversations and convey technical details
Demonstrated success working in a dynamic, rapidly changing environment while multitasking and prioritising effectively
Strong analytical thinking, attention to detail and a passion for learning new technologies
Bachelor’s degree in Computer Science, Engineering, Information Technology or equivalent practical experience
Must be an Australian Citizen or Permanent Resident to apply

Job Responsibility

Drive front-line technical Support by owning inbound cases via phone, email and remote sessions, providing timely, professional assistance and maintaining a closed-loop communication style
Diagnose and resolve Complex issues, including problems reproducing in local environments, analysing logs/traces/core dumps. Applying diagnostic tools and formulating hypotheses to isolate the root cause
Drive case in line with SOP processes, meeting SLO/KPI targets, and escalate product defects to Engineering. Responsible for validating any fixes before delivery of the fix to the customer
Maintain detailed case notes in the case management system and drive KCS activities with Enterprise support
Work closely with Engineering, Product Management, Cloud Ops, Professional Services and Account team to champion customer issues, influence product quality and improve Supportability
Coach junior support engineers, delivering focused training sessions, contributing to new-hire onboarding and sharing best practices through GTS Organisation
Lead or participate in supportability initiatives, tool/process enhancement and cross-functional program
Represent OpenText at customer meetings, user groups, or other events, communicating best practices for support
Participate in global on-call rotation (including shifts, weekends and holidays) to guarantee round the clock support coverage
Undertake any additional responsibilities and non-routine assignments in line with business needs

Fulltime

Claims Experience Specialist

The Claims Experience team is responsible for providing premium support for our ...

Location

Japan

Salary:

Not provided

Airbnb

Expiration Date

Until further notice

Requirements

5+ years in a fintech or customer experience role
Minimum of 1+ years experience handling insurance claims, preferably including first and third party property damage claims
Critical thinking skills with a proven track record in solving challenging customer problems and making claims decisions with consistency and fairness whilst adhering to policy terms and workflows
Strong verbal and written communication skills with experience interacting with customers through multiple channels including email, messaging and phone
Active listening skills to understand user needs and provide personalized recommendations and assistance
Ability to explain complex and sensitive issues to customers with confidence and clarity
Analytical skills with the ability to organize and work independently with rapidly changing priorities
Negotiation skills to ensure customer issues are resolved in a timely and efficient manner
Solution and outcome-oriented with an ability to balance fraud prevention alongside a positive user experience
Calm and Empathetic with ability to adapt to any situation by personalizing responses and educating our community whilst remaining level headed in challenging situations

Job Responsibility

Evaluate, investigate and resolve claims submitted across our Aircover products (including but not limited to Host Damage Protection claims) including claims of high value and complexity that require complex investigation and negotiations to reach satisfactory outcomes
Closely monitor for fraud detection and mitigate risks associated with bad actors to protect the Airbnb brand and community
Verify all relevant facts and evidence to determine case resolution outcomes whilst following internal policies and workflows
Go above and beyond to create personalized interactions and exceptional premium support throughout the end-to-end claims process, tailoring the experience offered whilst ensuring each user’s needs and preferences are met with the highest level of care and attention
Provide continuous education and guidance for users about our Aircover products, terms and policies to enable the seamless resolution of their requests
Work closely with stakeholders and third party claims administrators to align on case strategies and ensure a timely resolution is reached for our users
Communicate regularly with Supervisors and Manager to provide feedback on the status of claims
Maintain high levels of confidentiality whilst conducting investigations
Identify gaps in workflow, process or policy whilst striving to provide upward feedback as required to further improve the experience for our customers
Act as subject matter expert for change initiatives and/or cross functional projects taking place across the Aircover Scaled Ops and Optimization org, including assisting internal stakeholders to test, refine, ideate, and deploy new internal products and processes

Fulltime

.Net Application Support Engineer - EMEAL Regional Ops

Join a dynamic team as you collaborate with specialists to analyze business need...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

5-7 years of experience in Dev Ops software development, with a focus on complex and multidisciplinary projects
Excellent knowledge of programming languages such as .Net or Java, with C#, Python, SQL interface Experience, with modern frameworks and libraries (e.g., React, Angular, .NET, Spring)
Any one of these frameworks JavaScript, Azure functions, Tomcat Windows server, Gitlab
Must work in relational & non-relational database (Any Database)
Preferred to have Agile & Scrum development methodologies

Job Responsibility

Collaborate with Platform Specialists to understand detailed business and user requirements
Assist in creating technical documentation and system flowcharts
Analyze business needs and ensure solutions meet those requirements
Convert requirements into detailed system design documents
Prepare technical specifications for developers to implement
Support system development including database creation, coding, testing, and deployment
Document development processes, including usage and security procedures
Identify and troubleshoot logic or data errors, recommending fixes or escalating issues
Assist with application installation, deployment, and production implementation
Resolve issues during integration and testing phases

Claims Experience Specialist

The Claims Experience team is responsible for providing premium support for our ...

Location

Canada

Salary:

63000.00 CAD / Year

Airbnb

Expiration Date

Until further notice

Requirements

5+ years in a fintech or customer experience role
Minimum of 1+ years experience handling insurance claims, preferably including first and third party property damage claims
Proficiency in both English and in French (must be able to handle technical claims discussions in French)
Critical thinking skills with a proven track record in solving challenging customer problems and making claims decisions with consistency and fairness whilst adhering to policy terms and workflows
Strong verbal and written communication skills with experience interacting with customers through multiple channels including email, messaging and phone
Active listening skills to understand user needs and provide personalized recommendations and assistance
Ability to explain complex and sensitive issues to customers with confidence and clarity
Analytical skills with the ability to organize and work independently with rapidly changing priorities
Negotiation skills to ensure customer issues are resolved in a timely and efficient manner
Solution and outcome-oriented with an ability to balance fraud prevention alongside a positive user experience

Job Responsibility

Evaluate, investigate and resolve claims submitted across our AirCover products (including but not limited to Host Damage Protection claims) including claims of high value and complexity that require complex investigation and negotiations to reach satisfactory outcomes
Closely monitor for fraud detection and mitigate risks associated with bad actors to protect the Airbnb brand and community
Verify all relevant facts and evidence to determine case resolution outcomes whilst following internal policies and workflows
Go above and beyond to create personalized interactions and exceptional premium support throughout the end-to-end claims process, tailoring the experience offered whilst ensuring each user’s needs and preferences are met with the highest level of care and attention
Provide continuous education and guidance for users about our Aircover products, terms and policies to enable the seamless resolution of their requests
Work closely with stakeholders and third party claims administrators to align on case strategies and ensure a timely resolution is reached for our users
Communicate regularly with Supervisors and Manager to provide feedback on the status of claims
Maintain high levels of confidentiality whilst conducting investigations
Identify gaps in workflow, process or policy whilst striving to provide upward feedback as required to further improve the experience for our customers
Act as subject matter expert for change initiatives and/or cross functional projects taking place across the Aircover Scaled Ops and Optimization org, including assisting internal stakeholders to test, refine, ideate, and deploy new internal products and processes

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

.Net Application Support Engineer

The Application Support Engineer role involves collaborating with platform speci...

Location

India , Bangalore

Salary:

Not provided

NTT DATA

Expiration Date

Until further notice

Requirements

5-7 years of experience in Dev Ops software development, with a focus on complex and multidisciplinary projects
Excellent knowledge of programming languages such as .Net or Java, with C#, Python, SQL interface Experience, with modern frameworks and libraries (e.g., React, Angular, .NET, Spring)
Any one of these frameworks JavaScript, Azure functions, Tomcat Windows server, Gitlab
Must work in relational & non-relational database (Any Database)

Job Responsibility

Collaborate with Platform Specialists to understand detailed business and user requirements
Assist in creating technical documentation and system flowcharts
Analyze business needs and ensure solutions meet those requirements
Convert requirements into detailed system design documents
Prepare technical specifications for developers to implement
Support system development including database creation, coding, testing, and deployment
Document development processes, including usage and security procedures
Identify and troubleshoot logic or data errors, recommending fixes or escalating issues
Assist with application installation, deployment, and production implementation
Resolve issues during integration and testing phases

Fellow Experience Specialist

Handshake is looking to bring on a Handshake AI Support Specialist to provide pa...

Location

India

Salary:

1100000.00 - 1400000.00 INR / Year

Handshake

Expiration Date

Until further notice

Requirements

1 - 3 years of customer success experience, Sales Development Representative or similar experience
BI tools: Experience with or strong aptitude to quickly learn Big Query, SQL, Google Sheets advanced formulas and analysis, and Looker to pull payment and project data and compare with our tracking systems
Self-Starter: Excited to approach new challenges and have a high bar for personal excellence
Technical Aptitude: Ability to learn technical tools and concepts quickly
Resilience: Comfort with change and ambiguity
Teamwork: Connects with teammates and actively builds a sense of community
Communication: Excellent verbal and written communication skills with a clear ability to communicate complex topics with simple language
Results oriented and ownership: Ability to maintain or exceed ticket and quality goals
Passion for the problem: Desire to help give people the chance to build the career they want
EQ: A strong sense of empathy with users of our products and cross functional partners

Job Responsibility

80%: resolving questions and disputes, removing or updating contracts reporting bugs, sharing feedback, and other general inquiries
10% on priority initiatives or improving business process
5%: attending team meetings (1-3 per week)
5%: completing administrative tasks (emails, checking daily announcements, training, etc.)
Tickets will involve highly technical troubleshooting and workflows, building and troubleshooting custom reports using Big Query, SQL, Google Sheets, and/or Looker
Use app environments, troubleshooting tools, internal and external documentation, and team communication channels, to find the quality answer for a wide range of users
Maintain a standard level of excellence in regards to response times, resolution times, equal share of queue, and the quality of the customer support experience
Be both a support specialist and an experienced consultant for Fellows
Utilize internal tools to manage issues between Operations, Finance, Product, Engineering, Project, and Support teams
Analyze common issues that Fellows have and coordinate with our Product and Ops teams to ideate and implement solutions

What we offer

Food credit for every in person day

Fulltime

Ops Support Specialist 5

Citi

Location:
India , Pune

Category:
-

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
July 25, 2025

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Job Description:

Job Responsibility:

Requirements:

Additional Information:

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